{"id":123813,"url":"https://alion.io/job/neuraflash-aws-solution-architect-4","title":"AWS Solution Architect","company":{"id":46167,"name":"NeuraFlash","domain":"neuraflash.com","url":"https://alion.io/company/neuraflash","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":91,"open_postings":40,"ghost_share":0,"stale_share":0.15,"repost_share":0,"time_to_fill_p50_days":66,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Solutions","role_family":"Solutions","seniority":"staff","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":55000,"period":"year","method":"role_seniority_country_cell","sample_n":38},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentforce","optional":false},{"name":"Agile","optional":false},{"name":"AI Agents","optional":false},{"name":"AWS","optional":false},{"name":"AWS Lambda","optional":false},{"name":"CI/CD","optional":false},{"name":"CloudFormation","optional":false},{"name":"GitLab CI","optional":false},{"name":"Jenkins","optional":false},{"name":"Node JS","optional":false},{"name":"Python","optional":false},{"name":"Scrum","optional":false},{"name":"Twilio","optional":false},{"name":"WebRTC","optional":false},{"name":"JavaScript","optional":true}],"status":"live","first_seen_at":"2026-08-25T20:07:26Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-27T23:56:39Z","board_verified":true,"closed_at":null,"days_open":63,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":62},"description":"Why NeuraFlash, Part of Accenture:\nAt NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, AWS, and Salesforce innovation, we craft intelligent solutions-integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more-to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.\nWe are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.\nBe part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you.\nAS AN AWS SOLUTION ARCHITECT, YOU WILL HAVE THE OPPORTUNITY TO: \nEnsure customer success in building and launching Amazon Connect solutions for NeuraFlash customers\nConduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity\nFacilitate business process reviews to identify customer requirements and processes\nEducate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud \nLead discovery for customers, help customers build ROIs for projects, and deliver presentations and estimate for delivering that ROI\nTranslate customer requirements into contact center design, leveraging best practices, and other AWS Services\nOversee and mentor technical teams, providing guidance and support to ensure that proposed solution (on Salesforce and AWS Cloud) is delivered on time, on budget, and to the required quality standards\nAct as a liaison between technical teams and business stakeholders, communicating technical concepts in a clear and understandable manner, and managing expectations and priorities\nDrive best practice contact center design into each and every aspect of solution delivery\nEffectively manage all aspects of project and customer communications\nDeliver customer end user training and documentation\nExercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management\nLead vision and strategy discussions with contact center and customer service leadership and management\nQUALIFICATIONS:\nCustomer-facing contact center experience\nExperience building integrations across WFM, CRM, and contact center solutions\nExperience with communications protocols and APIs such as WebRTC and SIP\nExperience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js)\nCommunication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers \nAPI integration experience\nStrong troubleshooting and debugging skills \nExperience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing\nKnowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy\nContact Center architecture knowledge\nExperience in technology/software sales, pre-sales, or consulting\nAdvanced knowledge of AWS services and cloud architecture \nSalesforce knowledge and familiarity with Salesforce Service Cloud\nContact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.)\nExperience with WorkForce Management solutions\nExperience working with outbound dialers and campaign management\nKnowledge of software development methodologies such as Agile and Scrum\nAWS Cloud Practitioner Certification\nAWS Developer Associate Certification or Professional\nAWS Solution Architect Certification or Professional\nSalesforce Certified Administrator\nEqual Employment Opportunity Statement\nAll employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.\nWhat’s it like to be a part of NeuraFlash, Part of Accenture?\nRemote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team.\nTravel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.\nFlexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done\nCollaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.\nCelebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. 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