{"id":4036069,"url":"https://alion.io/job/neural-lab-application-support-specialist","title":"Application Support Specialist","company":{"id":4466584,"name":"Neural Lab","domain":"neurallab.co","url":"https://alion.io/company/neural-lab","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Matplotlib","optional":false},{"name":"NumPy","optional":false},{"name":"Pandas","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Python","optional":false},{"name":"Seaborn","optional":false},{"name":"SQL","optional":false},{"name":"Airflow","optional":true},{"name":"AWS","optional":true},{"name":"CI/CD","optional":true},{"name":"Django","optional":true},{"name":"Docker","optional":true},{"name":"FastAPI","optional":true},{"name":"Flask","optional":true},{"name":"Kubernetes","optional":true},{"name":"Microsoft Excel","optional":true},{"name":"TypeScript","optional":true}],"status":"live","first_seen_at":"2026-11-10T17:20:58Z","employer_posted_date":null,"last_verified_at":"2026-11-10T17:20:58Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Role&Responsibilities\nWe are looking for an Application Support who is detail-oriented, proactive, and passionate about leveraging technology to drive operational efficiency. The ideal candidate will provide daily operational (both incident and problem) support and communication, monitor systems in real-time, analyze data for actionable insights, and ensure seamless service delivery. \n\nYour responsibilities include:\nSupport 24 hrs x 7 days Level 1 and Level 2 Applicatioi Support \nGenerate reports on incident trends and SLA breaches for stakeholders.\nTimely stakeholder expectation management\nSupport in enhancing Neural Lab monitoring systems through available tools to detect and escalate incidents.\nTriage and log daily incidents, and ensure all workarounds (immediate resolutions) are documented, and where applicable, in alignment with Release changes.\nAnalyze operational data using Jupyter Notebooks (Python/Pandas) to identify trends (e.g., deadline breaches, driver idle time) and generate visualizations (Matplotlib/Seaborn).\nProactively escalate high-priority and repeated incidents for root cause analysis, coordinating communications and following through to ensure all outstanding issues are resolved.\nGenerate pre-filtered datasets, and/or clear descriptions (incl. Timestamps, logs, screenshots, etc) to conduct root cause analysis.\n\nRequired Skills / Experience\n\nUniversity degree in IT, Computer Science, Data Analytics, or related field.\n\nTechnical Skills:\nProficiency in monitoring tools\nExperience with Jupyter Notebooks, Python (Pandas, NumPy), and data visualization (Matplotlib, Seaborn) preferred.\nBasic SQL for querying logs and APIs for data extraction.\nFamiliarity with ticketing systems.\nFamiliarity with IT incident and problem management framework.\nExperience with data modelling and database design (e.g., PostgreSQL, MongoDB) is a plus.\nFamiliarity with modern development stacks used by the team (e.g., Python + frameworks such as Django, Flask; React/TypeScript for full stack, FastAPI) is a plus.\nExperience with cloud architecture (e.g., AWS, Huawei), CI/CD pipelines, and containerization/orchestration (Docker/Kubernetes) is a plus.\n\nAnalytical Skills:\no Ability to derive insights from noisy data (e.g., distinguishing latency vs. system failures)\no Basic statistical analysis (e.g., correlation between Container Pallet Message delays and deadline breaches)\n\nSoft Skills:\nStrong Can learn, Can do attitude and team play\nWatertight discipline and proactiveness\nStrong communication to relay technical issues to non-tech teams\nProcess-oriented mindset to follow playbooks for common scenarios\nFluency in English\nCan work shift\n\nGoodToHave\nKnowledge of Excel macro development\nExperience with automation tools (Apache Airflow, Cron)\nUnderstanding of aviation/logistics operations (e.g., flight data systems like GSRT)\n\nWHY WORK FOR US\nYou will get lots of exposure and accelerate your learning\nYou will be helping the aviation sector to adopt AI and participate in the industry's major AI transformation\nMeritocracy-based culture, unlike traditional companies, we value truth and honest opinions with merit\nStartup culture with flexible working hours and work locations. As long as you perform and your works demonstrate value, you will be rewarded\nHelp shape a fun, dynamic and diverse work environment\nNeural Lab is a remote-first working environment","description_format":"text","description_chars":3395,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Sea Freight"],"lifecycle":[{"event":"open","at":"2026-11-10T20:14:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["seen:0","win:early"],"computed_at":"2026-11-11T00:16:52Z"},"pay":null,"html_url":"https://alion.io/job/neural-lab-application-support-specialist","json_url":"https://alion.io/job/neural-lab-application-support-specialist.json","meta":{"generated_at":"2026-11-11T00:16:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":64,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4466584},"rest":"https://alion.io/mcp/rest/get_company?id=4466584"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fneural-lab-application-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fneural-lab-application-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fneural-lab-application-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/neural-lab-application-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fneural-lab-application-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4036069}},{"tool":"search_jobs","arguments":{"company":"neurallab.co","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4036069},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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