{"id":3617012,"url":"https://alion.io/job/neuralis-technicienne-support-it-germanophone","title":"Technicien·ne Support IT germanophone","company":{"id":4494944,"name":"Neuralis","domain":"neuralis.ch","url":"https://alion.io/company/neuralis","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Martigny, Switzerland"],"countries":["CH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false}],"status":"live","first_seen_at":"2026-11-02T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-02T00:00:00Z","board_verified":false,"closed_at":null,"days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"Neuralis SA – Martigny · Mission de 3 mois · Lancement d'un portail client début 2027\nDURÉE : 3 mois (CDD)\nDÉBUT Janvier 2027\nTAUX : 50 % à 100 %\nLANGUES : Allemand + français\nQui sommes-nous\nNeuralis SA est active dans les services IT managés , le développement logiciel et l'intelligence artificielle.\nDébut 2027, nous mettons en service un nouveau portail client pour l'un de nos clients.\nPour accompagner ce lancement, nous cherchons une personne germanophone\nqui assurera le support des utilisateurs pendant les trois premiers mois.\nTon rôle :\nTu es le premier point de contact des utilisateurs du portail.\nTu vas :\nrépondre aux demandes des utilisateurs germanophones et francophones (téléphone, email, ticketing)\nles accompagner dans leurs premiers pas : création décompte, connexion, navigation, utilisation des fonctionnalités\ndiagnostiquer les problèmes (accès, navigateur, appareil,données) et les résoudre ou les escalader à l'équipe de développement avec une description claire\nsuivre chaque ticket jusqu'à sa résolution et tenir les utilisateurs informés\nrédiger et enrichir la FAQ et les guides utilisateurs en allemand\nremonter les questions récurrentes et les irritants pour améliorer le portail\nTon profil :\nAllemand courant (langue maternelle ou niveau C1), à l'oral comme à l'écrit ; le suisse-allemand est un plus\nbon niveau de français pour travailler avec l'équipe\nformation ou expérience en informatique (CFC, ES, HESou équivalent)\nà l'aise avec le support utilisateur et les applications web\npatient·e, clair·e et pédagogue avec des utilisateurs non techniques\norganisé·e, capable de gérer un volume de demandes important au lancement - disponible pour une mission de 3 mois dès janvier 2027\nEncore mieux si tu as…\nde l'expérience en helpdesk ou en support applicatif\ndéjà accompagné la mise en production d'un logiciel\nl'habitude d'un outil de ticketing (Zendesk, Jira…)\ndes notions de Microsoft 365 et des navigateurs web\ndes connaissances en anglais\nCe qu'on offre :\nTaux d'activité flexible : 50 % à 100 %\nUne mission concrète au coeur d'un lancement\nUne formation complète au portail avant la mise enservice\nPetite équipe → contact direct avec les développeurs\nUne possible suite de collaboration selon les besoins\nIntéressé·e ? Envoie-nous ton CV à \nLettre ou message en allemand bienvenu","description_format":"text","description_chars":2334,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-02T16:51:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":7,"expected_fill_days":25,"reasons":["seen:7","win:early"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/neuralis-technicienne-support-it-germanophone","json_url":"https://alion.io/job/neuralis-technicienne-support-it-germanophone.json","meta":{"generated_at":"2026-11-09T12:43:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16098,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4494944},"rest":"https://alion.io/mcp/rest/get_company?id=4494944"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fneuralis-technicienne-support-it-germanophone"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fneuralis-technicienne-support-it-germanophone"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fneuralis-technicienne-support-it-germanophone"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/neuralis-technicienne-support-it-germanophone\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fneuralis-technicienne-support-it-germanophone"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3617012}},{"tool":"search_jobs","arguments":{"company":"neuralis.ch","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3617012},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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