{"id":1272817,"url":"https://alion.io/job/neurealm-infrastructure-project-manager","title":"Infrastructure Project Manager","company":{"id":59455,"name":"Neurealm","domain":"neurealm.com","url":"https://alion.io/company/neurealm","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Management","role_family":"Management","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19500,"max_usd":43000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":13},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"MS SQL","optional":false},{"name":"MySQL","optional":false},{"name":"Oracle","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Self-Healing","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-08-31T10:08:07Z","employer_posted_date":null,"last_verified_at":"2026-08-31T10:08:07Z","board_verified":false,"closed_at":null,"days_open":75,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":75},"description":"We are seeking a Project Manager with experience in delivering Infrastructure projects including Server, Network, Storage, Cloud, EUC & NOC Technologies.\n\nExperience :\n\n- 10 to 15 years of experience in infrastructure operations/service delivery, including experience managing multi-tower teams (Windows, Hypervisor, Database, Network, Storage & Backup).\n\n- Strong working knowledge across Windows Server, VMware/ESXi, Cisco UCS, database platforms (MSSQL/Oracle/PostgreSQL/MySQL), networking, and storage/backup technologies.\n\n- Proven experience as an Incident Manager handling critical/P1 outages, war-room coordination, and executive-level communication.\n\n- Strong track record in RCA ownership, problem management, and driving cross-functional permanent fixes.\n\n- Demonstrated experience managing, mentoring, and developing technical teams and leads across multiple infrastructure domains.\n\nRole & Responsibilities :\n\nService Delivery Ownership :\n\n- Own end-to-end infrastructure service delivery across Windows & Hypervisor (VMware/ESXi/UCS), Database, Network, and Storage & Backup tech tracks, ensuring SLA/OLA adherence and consistent service quality.\n\n- Act as the single point of contact for all infra-related delivery matters, coordinating across L1/L2/L3 teams and track leads to ensure seamless day-to-day operations.\n\n- Drive governance rhythms - daily operations reviews, weekly service reviews, and monthly/quarterly business reviews (MBR/QBR) with stakeholders and leadership.\n\n- Monitor and report on key delivery metrics - SLA compliance, ticket volumes/aging, backlog health, change success rate, and capacity/resource utilization across all tracks.\n\n- Own the infra delivery roadmap, ensuring alignment with organizational priorities, budget, and resourcing plans across all technology towers.\n\nIncident, Problem & Escalation Management :\n\n- Act as Incident Manager for Sev1/Sev2 critical outages, driving war-room bridges, coordinating cross-track technical teams, and ensuring timely restoration of service.\n\n- Own the end-to-end major incident lifecycle - detection, triage, communication cadence to stakeholders/leadership, resolution, and closure.\n\n- Drive Root Cause Analysis (RCA) for all critical incidents, ensuring quality, completeness, and timely submission, and track permanent corrective actions to closure.\n\n- Serve as the key escalation point for unresolved or high-impact issues across Windows, Hypervisor, Database, Network, and Storage & Backup tracks.\n\n- Establish and continuously improve problem management practices - trend analysis, recurring incident identification, and proactive risk mitigation across the infra estate.\n\nTechnical Governance Across Tracks :\n\n- Provide technical oversight and governance across Windows Server, VMware/ESXi, Cisco UCS, MSSQL/Oracle/PostgreSQL/MySQL, Network, and Storage/Backup (NetApp, Pure, Dell EMC, HPE, Rubrik, Cohesity, Veeam, Commvault, NetBackup) domains, partnering with L3/Architects for design decisions.\n\n- Ensure standardization of processes, documentation (SOPs/runbooks), and best practices consistently applied across all technology tracks.\n\n- Review and approve major changes, patching cycles, and DR/BCP plans across tracks to ensure risk is appropriately managed.\n\n- Ensure security, compliance, and audit requirements are consistently met across all infra tracks, coordinating with Security and Compliance teams.\n\nPeople Management, Mentoring & Team Development :\n\n- Mentor and groom infra track leads and administrators (L1/L2/L3) to progress to the next level, building a strong technical leadership bench across all tracks.\n\n- Conduct regular one-on-ones, performance reviews, and skill-gap assessments; define individual development plans and training roadmaps.\n\n- Foster a culture of ownership, collaboration, and continuous learning across the infrastructure teams.\n\n- Support hiring, onboarding, and resource planning for the infra tracks in partnership with track leads and HR.\n\nCustomer Experience & Continuous Improvement :\n\n- Own and improve CSAT/customer satisfaction scores for infrastructure services through proactive communication, service quality improvements, and stakeholder relationship management.\n\n- Identify automation opportunities across all infra tracks - routine operations, monitoring, patching, and reporting - and drive execution in partnership with engineering teams.\n\n- Drive continuous service improvement (CSI) initiatives, reducing manual effort, ticket volumes, and repeat incidents through process and tooling enhancements.\n\n- Champion adoption of observability, self-healing, and ITSM tooling improvements to enhance operational efficiency and delivery maturity across tracks.\nSkills\nProject Management, IT Infrastructure, IT Service Delivery, Acropolis HyperVisor, Windows Server, Storage, NetApp, Veritas Netbackup, ESXi","description_format":"text","description_chars":4861,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Outsourcing & Dedicated Teams","Managed IT Services (MSP)","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-09-26T00:07:01Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":0.4,"p_active":0.618,"p_room":0.28,"age_days":74,"expected_fill_days":33,"reasons":["seen:74","velocity","win:tail","crowd:"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/neurealm-infrastructure-project-manager","json_url":"https://alion.io/job/neurealm-infrastructure-project-manager.json","meta":{"generated_at":"2026-11-14T18:20:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21744,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":59455},"rest":"https://alion.io/mcp/rest/get_company?id=59455"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fneurealm-infrastructure-project-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fneurealm-infrastructure-project-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fneurealm-infrastructure-project-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/neurealm-infrastructure-project-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fneurealm-infrastructure-project-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1272817}},{"tool":"search_jobs","arguments":{"company":"neurealm.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1272817},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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