{"id":4196268,"url":"https://alion.io/job/neurealm-sr-servicenow-admin","title":"Sr. ServiceNow- Admin","company":{"id":59455,"name":"Neurealm","domain":"neurealm.com","url":"https://alion.io/company/neurealm","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-11-12T17:27:23Z","employer_posted_date":null,"last_verified_at":"2026-11-12T17:27:23Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Job Posted On\n\n11-11-2026 15:41:15\n\nJob Code\n\nJob_305007\n\nExperience Required\n\n5 - 10 years\n\nLocation\n\nPune, Maharashtra, India (PUN)\n\nJob Summary\n\nServiceNow Technical Specialist / Administrator\n\nLevel: L2+\n\nLocation: Offshore, Pune, Bangalore, Chennai\n\nWorking alignment: US Central/Eastern business hours\n\nRole Summary\n\nNeurealm is seeking a hands-on ServiceNow Technical Specialist to provide immediate operational support for Patterson's ServiceNow platform. The primary requirement is to maintain business continuity as Patterson transitions its existing ServiceNow team. The resource should be capable of independently troubleshooting platform and workflow issues while working alongside Patterson's remaining ServiceNow team member\n\nKey Responsibilities\n\nProvide L2+/L3 operational support for the ServiceNow platform.\n\nTroubleshoot and resolve issues affecting core ServiceNow functionality.\n\nAnalyze and fix broken workflows and process-related issues.\n\nPerform required ServiceNow configuration changes.\n\nSupport The Core Areas Identified By Patterson\n\n Incident\n Ticket management\n Task\n Request\n\nTroubleshoot workflows that interface with critical business processes and backend technologies.\n\nWork closely with Patterson's retained ServiceNow resource for knowledge transfer and operational continuity.\n\nHandle production issues with a strong break/fix and service-restoration focus.\n\nParticipate in transition and cross-training activities with the existing team.\n\nRequired Skills\n\nStrong hands-on ServiceNow administration and troubleshooting experience.\n\nServiceNow Incident, Request and Task Management.\n\nServiceNow workflow troubleshooting and configuration.\n\nAbility to analyze existing configurations rather than requiring greenfield implementation.\n\nStrong production-support and incident troubleshooting skills.\n\nAbility to work independently in a business-critical support environment.\n\nStrong communication and coordination skills.","description_format":"text","description_chars":1956,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Information Technology","IT Outsourcing & Dedicated Teams","AI Agents"],"lifecycle":[{"event":"open","at":"2026-11-12T20:32:35Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":30,"reasons":["seen:0","win:early"],"computed_at":"2026-11-12T22:08:47Z"},"pay":null,"html_url":"https://alion.io/job/neurealm-sr-servicenow-admin","json_url":"https://alion.io/job/neurealm-sr-servicenow-admin.json","meta":{"generated_at":"2026-11-12T22:08:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":46763,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":59455},"rest":"https://alion.io/mcp/rest/get_company?id=59455"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fneurealm-sr-servicenow-admin"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fneurealm-sr-servicenow-admin"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fneurealm-sr-servicenow-admin"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/neurealm-sr-servicenow-admin\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fneurealm-sr-servicenow-admin"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4196268}},{"tool":"search_jobs","arguments":{"company":"neurealm.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4196268},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}