{"id":3237847,"url":"https://alion.io/job/neuron-principal-solution-consultant-pre-sales-usa-remote","title":"PRINCIPAL SOLUTION CONSULTANT (PRE-SALES) | USA - Remote","company":{"id":4473381,"name":"Optimalsatcom","domain":"optimalsatcom.com","url":"https://alion.io/company/optimalsatcom","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["San Jose, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":132000,"max_usd":246000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":202},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-25T13:25:41Z","employer_posted_date":null,"last_verified_at":"2026-10-25T13:25:41Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"PRINCIPAL SOLUTION CONSULTANT (PRE-SALES)\nNOTE :\nApplicants must be currently authorized to work in the United States on a full-time basis.\nLOCATION & TRAVEL, 100% remote position, Up to 30% travel for:,Customer meetings and presentations\nIn-person office trainings in San Jose, Industry conferences\nABOUT US:\nNeuron7.aiis a fast-growing SaaS company providing category-defining AI solutions for Complex Service.\nBacked by top VCs and experienced angel advisors and investors. AI-powered Resolution Intelligence analyzes structured and unstructured data to diagnose and resolve service issues in seconds.Helps enterprises improve key service metrics such as: First Call Resolution (FCR),Turnaround Time Margins: Serves complex service environments including:High-tech devices,Manufacturing,Medical devices\nWebsite: https://www.neuron7.ai\nThis role needs you to switch hats based on the need of the hour:\nThe Detective:\nYou don't just scratch the surface; you run deep, lengthy discovery sessions to identify root causes of service inefficiency in complex service environments\n. You connect the dots between technical pain and financial impact to build robust business cases.\n\nThe Storyteller:\nYou deliver compelling, persona-based demos that resonate with everyone from the Field Technician to the Contact Center Agent to the CSO. You continually tie product capabilities\nback to positive business outcomes (PBOs), validating your points by referencing relevant customer stories and success metrics.\n\nThe Architect:\nYou visualize and explain how Neuron7 integrates with their existing CRM/FSM landscape (Salesforce, ServiceNow, Microsoft Dynamics\n, etc.). You are comfortable speaking to the interoperability of AI agents across the enterprise, helping customers build a long-term technical roadmap that places AI at the center of their service operations.\n\nResponsibilities:\nDiscovery & Diagnosis:\nLead deep-dive discovery sessions to understand the prospect's current Contact Center and Field Service\nworkflows, data availability, and pain points.\n\nTailored Demonstrations:\nConfigure and deliver compelling product demonstrations that address specific customer use cases, moving beyond generic product capability\nreviews to show actual business impact.\n\nProof of Concept (POC) Management:\nDefine success criteria and manage the scope of Pre-Sales POCs. You will work side-by-side with customer Subject Matter Experts (SMEs)\nto validate AI predictions and collect iterative feedback, ensuring full alignment on the value delivered prior to the final executive readout.\n\nValue Engineering:\nPartner with the sales team to build ROI models, helping prospects quantify the value of improving metrics like First Time Fix Rate, Truck Rolls, and Average Handling Time.\n\nTechnical Validation:\nOwn the technical win. Lead responses to RFPs, RFIs, and InfoSec questionnaires, ensuring the customer is comfortable with our architecture and security.\n\nMarket Feedback:\nAct as the feedback loop between the market and the Neuron7 Product team, advocating for new product capabilities\nthat will help close future business.\n\nQualifications:\nPre-Sales Experience:\n5+ years of experience in Solution Consulting / Sales Engineering for SaaS product companies. Must have enterprise selling experience and know how to navigate complex, multi-stakeholder sales cycles.\n\nComplex Service Domain Knowledge:\nYou speak the language of Service. You have deep functional knowledge of Contact Center\nand Field Service\nuse cases. You understand the nuances of triage, dispatch, parts management, and the \"break-fix\" lifecycle.\n\nIndustry Experience (Big Plus):\nExperience working with customers in Manufacturing, Medical Devices, or High Tech (Telco, Media, Technology)\nis highly preferred. You understand the specific pressures of these verticals (e.g., FDA regulations in Med Device or SLA penalties in Telco).\n\nEcosystem Expertise:\nFunctional knowledge of the ServiceNow, Salesforce (Service Cloud/FSM), Microsoft Dynamics, or Oracle CX\necosystems. You understand how large enterprises manage customer service tickets and field work orders.\n\nTechnical Aptitude:\nAbility to read and understand data structures. You are comfortable discussing APIs, data ingestion, and cloud security with IT stakeholders.\n\nCommunication:\nExceptional presentation skills. You can command a room of executives just as well as you can whiteboard a workflow with service managers.\n\nWhat We Do and Value:\nAt Neuron7.ai, we prioritize integrity, innovation, and a customercentric approach. Our mission is to enhance service decision-making through advanced AI technology, and we are dedicated to delivering excellence in all aspects of our work.\nOur Commitment to Diversity and Inclusion:\nNeuron7.aiis committed to fostering a diverse and inclusive workplace. 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