{"id":3146491,"url":"https://alion.io/job/neuron7-technical-lead-customer-success","title":"Technical lead - Customer Success","company":{"id":7541,"name":"Neuron7","domain":"neuron7.ai","url":"https://alion.io/company/neuron7","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":91,"open_postings":17,"ghost_share":0.059,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":90,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"NLP","optional":false},{"name":"Salesforce","optional":false},{"name":"ServiceNow","optional":false},{"name":"RAG","optional":true}],"status":"live","first_seen_at":"2026-10-23T08:03:19Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-25T22:22:46Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"Technical lead - Customer Success (AI Field Services | AI & ML) - Enterprise AI & SaaS Platform\nNeuron7.ai is a fast-growing SaaS company with category-defining AI solutions for customer service, backed by top VCs and a stellar group of angel investors and advisors. Our AI-powered Resolution Intelligence platform helps enterprises make accurate service decisions at scale by leveraging structured data, unstructured data, LLMs, and Agentic AI to diagnose and resolve complex issues in seconds.\nWe serve some of the world's leading organizations across high-tech, manufacturing, telecommunications, medical devices, industrial equipment, and field service operations.\nAbout the Role\nWe are looking for a highly technical Customer Success Manager who combines strong customer-facing skills with hands-on expertise in AI technologies, enterprise SaaS platforms, integrations, and service operations.\nThis is not a traditional Customer Success role. The ideal candidate will act as a trusted advisor to customers while driving the implementation, adoption, and optimization of Neuron7's AI-powered solutions.\nYou will work directly with customer service leaders, field service organizations, IT teams, architects, and engineering stakeholders to deploy and operationalize AI solutions that improve service outcomes and business performance.\nThis role requires expertise in:\nAI, Generative AI, Agentic AI, LLMs, and NLP technologies\nEnterprise SaaS implementations and customer onboarding\nField Service, Customer Service, and Service Operations workflows\nCRM platforms such as Salesforce, ServiceNow, Microsoft Dynamics, and Oracle CX\nEnterprise integrations, APIs, and data onboarding\nTechnical solution design and deployment\nChange management and user adoption programs\nResponsibilities\nYou will lead:\nCustomer onboarding and implementation of Neuron7 AI solutions\nIntegration of CRM and service management platforms with Neuron7 products\nData onboarding and enterprise integrations in collaboration with customer and internal engineering teams\nAI solution deployment, configuration, testing, and adoption\nCustomer workshops and technical solution reviews\nDefinition and measurement of ROI, business outcomes, and adoption KPIs\nAI-powered service transformation initiatives for customer service and field service teams\nExecutive stakeholder management and customer success planning\nContract renewals, expansion opportunities, and cross-functional collaboration with sales teams\nProduct feedback and enhancement recommendations based on customer requirements\nDemonstrations of new AI, Agentic AI, and Resolution Intelligence capabilities\nQualifications\n8 years of experience in Customer Success, Solutions Engineering, Technical Account Management, Professional Services, or Enterprise SaaS implementations\nProven experience working with enterprise SaaS products, preferably in AI, analytics, automation, or service management domains\nStrong understanding of AI/ML concepts, LLMs, NLP, Agentic AI, and enterprise AI deployments\nExperience working with Field Service, Customer Service, Contact Center, or Service Operations organizations\nExperience managing enterprise software implementations and cross-functional programs\nAbility to engage both technical and business stakeholders\nStrong analytical and data-driven decision-making skills\nExperience managing globally distributed teams and customer programs\nBachelor's degree in Technology, Engineering, Computer Science, or Business Management\nNice to Have\nExperience with Salesforce, ServiceNow, Microsoft Dynamics, Oracle CX, or other CRM platforms\nExposure to AI implementations involving LLMs, RAG, Agentic AI, and Knowledge Management systems\nExperience supporting Field Service organizations, Service Operations teams, or Technical Support environments\nUnderstanding of APIs, integrations, and enterprise data ecosystems\nWhat Success Looks Like\nCustomers successfully adopt and scale Neuron7 AI solutions\nAI-powered workflows drive measurable improvements in service KPIs\nStrong executive relationships and customer advocacy\nSuccessful enterprise deployments and long-term customer retention\nExpansion of AI use cases across customer organizations\nAt Neuron7.ai, you'll help shape how enterprises use Agentic AI to transform customer service, technical support, and field service operations at scale.\nLocation: Bangalore (flexible hybrid working)\nWhat We Do and Value:\nAt Neuron7.ai, we prioritize integrity, innovation, and a customer-centric approach. Our mission is to enhance service decision-making through advanced AI technology, and we are dedicated to delivering excellence in all aspects of our work.\nCompany Perks & Benefits:\nCompetitive salary, equity, and spot bonuses.\nPaid Time-off.\nComprehensive health insurance.\nPaid parental leave.\nFlexible Hybrid work.\nOur Commitment to Diversity and Inclusion:\nNeuron7.ai is committed to fostering a diverse and inclusive workplace. We ensure equal employment opportunities without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital status, or any other characteristic protected by law.\nIf you’re excited about using data to drive service intelligence and want to be part of a forward-thinking team, we’d love to hear from you!","description_format":"text","description_chars":5409,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Health insurance","Hybrid work","Parental leave"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Decision Intelligence","Maintenance, Repair & Operations (MRO)","AI Search"],"lifecycle":[{"event":"open","at":"2026-10-23T10:33:10Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":90,"reasons":["conf:2","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/neuron7-technical-lead-customer-success","json_url":"https://alion.io/job/neuron7-technical-lead-customer-success.json","meta":{"generated_at":"2026-10-26T02:02:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2620,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7541},"rest":"https://alion.io/mcp/rest/get_company?id=7541"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fneuron7-technical-lead-customer-success"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fneuron7-technical-lead-customer-success"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fneuron7-technical-lead-customer-success"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/neuron7-technical-lead-customer-success\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fneuron7-technical-lead-customer-success"}]}