{"id":112191,"url":"https://alion.io/job/neuroscale-ai-technical-customer-success-manager","title":"Technical Customer Success Manager","company":{"id":6185,"name":"Neuroscale AI","domain":"neuroscale.ai","url":"https://alion.io/company/neuroscale","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":95,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":128,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":100000,"max":150000,"currency":"USD","period":"year","gross":null,"usd_annual":150000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-01-18T17:32:49Z","employer_posted_date":"2026-01-18","last_verified_at":"2026-10-20T19:59:20Z","board_verified":true,"closed_at":null,"days_open":275,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":275},"description":"About Neuroscale\nNeuroscale is building the AI recruiting operating system, one unified platform for your entire talent organization, from first touch to hired. Arbi eliminates fragmented workflows, integrates directly with your ATS, and orchestrates AI agents for sourcing, outreach, screening, and candidate intelligence end-to-end. By combining reasoning-optimized models with deep workflow automation, Arbi helps talent teams win more top candidates with dramatically less friction.\nWe’re backed by top operators and investors, and we’re growing fast. Our momentum is further fueled by blue-chip partners and programs, including the NVIDIA Inception Program, the HPE Unleash AI Program, and our active DoD SBIR Phase II award and contract.\nWe are now hiring a Technical Customer Success Manager to own demos, onboarding, and early customer success, and to play a direct role in closing and expanding ARBI deals.\nThe Role\nWe are hiring a Technical Customer Success Manager for a highly customer facing, hands on role with one clear objective: help close deals and ensure customers succeed immediately after signature.\nThis role sits at the intersection of Sales, Product, and Engineering. You will partner tightly with Sales to run demos, lead technical validation, and remove implementation friction, then stay involved through onboarding, adoption, and early customer success.\nYou will own how customers experience Arbi, Athena, and Aurora from first demo through value realization. This role is ideal for someone who blends solutions consulting, technical fluency, and strong storytelling, and who thrives on accountability for customer outcomes.\nWhat You'll Do & Own\nOwn Arbi, Athena, and Aurora demos end to end, including discovery, tailored demo, objections, and next steps\n\nPartner with Sales to align demo strategy to buyer pain points, technical requirements, and success criteria\n\nRun demos independently for multiple buyer personas including recruiting, operations, leadership, and IT\n\nDrive technical confidence during sales cycles and help advance deals toward signature\n\nLead technical validation during trials and POCs by defining success criteria, managing timelines, and removing blockers quickly\n\nTroubleshoot issues and guide prospects through real world workflows\n\nSupport and validate common ATS integration patterns and deployment configurations\n\nOwn or co own customer onboarding to ensure a smooth handoff from Sales and fast time to value\n\nLead training sessions, onboarding calls, office hours, and enablement initiatives\n\nCreate and maintain enablement materials, best practices, and usage guidance\n\nMonitor usage and adoption to identify risks and expansion opportunities early\n\nSupport integrations with ATS platforms and related HR systems\n\nWork hands on with APIs, webhooks, SSO or SAML, SCIM, data mappings, and CSV based workflows\n\nTroubleshoot customer issues and coordinate with Engineering when deeper fixes are required\n\nAct as the customer voice internally by gathering concerns, complaints, and feature gaps from customer interactions\n\nSynthesize feedback into clear, actionable inputs for Product and Engineering\n\nBuild a tight feedback loop from customer calls to prioritized product and process improvements\n\nTrack and report on customer health signals including usage, satisfaction, risks, renewals, and expansion indicators\n\nHelp define and evolve customer success metrics as the company scales\n\nWhat Success Looks Like\nYou run demos independently and reliably across multiple buyer personas\n\nImplementations and ATS integrations are completed with minimal friction\n\nCustomers achieve fast time to value and demonstrate strong early adoption\n\nClear customer feedback themes flow consistently into Product and Engineering\n\nSales cycles move faster due to strong technical confidence and execution\n\nWho You Are\n3-8+ years in Solutions Consulting, Sales Engineering, Technical Customer Success, Implementation or Onboarding, or a similar customer facing role in B2B SaaS\n\nProven experience driving pre sales technical workflows such as demos, trials, and POCs and directly influencing deal progression\n\nStrong implementation mindset with the ability to configure, troubleshoot, and support a product in real customer environments\n\nExperience integrating SaaS tools using APIs, webhooks, SSO or SAML, SCIM, data mappings, CSV imports or exports, or similar patterns\n\nExcellent verbal and written communication skills with executive presence and strong storytelling ability\n\nThrive in a high-ownership, fast-paced startup environment with evolving priorities\n\nBonus Points\nExperience with ATS platforms such as Greenhouse, Lever, iCIMS, Workday, Taleo, SmartRecruiters, or BambooHR\n\nExperience supporting enterprise customers, security reviews, and implementation constraints\n\nPrior exposure to AI enabled products, automation platforms, or data heavy workflows\n\nWhat’s in It for You\nBe a foundational hire shaping how customers experience Neuroscale from day one\n\nWork directly with Sales, Product, and Engineering to influence roadmap and growth\n\nZero bureaucracy, high trust, and a strong culture of ownership and execution\n\nBase Salary: $100K-$150K\n\nPerformance bonus: Quarterly bonuses tied to clear milestones (demos, onboarding, etc)\n\nBenefits: Medical, dental, vision, 14-days of PTO accrued annually\n\nLearning: At least $2,000 per year for courses, events, books, and growth communities\n\nTools and setup: New macbook, monitor, and a monthly tools budget to run the stack you want\n\nWorkspace: Monthly co-working or home office stipend\n\nFlexibility: Remote-first, flexible hours, and work-from-anywhere (digital nomad)\n\nGrowth path: Clear, fast-track path to a Head of Customer Success as we scale the team\n\nEqual Opportunity\nNeuroscale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds, identities, and walks of life - including but not limited to race, gender, age, religion, sexual orientation, and disability status.","description_format":"text","description_chars":6094,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Apple Macbook","Home office","Quarterly bonuses"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["AI Agents","HR & Recruiting AI","Recruiting Software & ATS"],"lifecycle":[{"event":"open","at":"2026-01-18T17:32:49Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.571,"p_room":0.28,"age_days":274,"expected_fill_days":128,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":150000,"is_top_pay":true},"html_url":"https://alion.io/job/neuroscale-ai-technical-customer-success-manager","json_url":"https://alion.io/job/neuroscale-ai-technical-customer-success-manager.json","meta":{"generated_at":"2026-10-20T22:24:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26224,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6185},"rest":"https://alion.io/mcp/rest/get_company?id=6185"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fneuroscale-ai-technical-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fneuroscale-ai-technical-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fneuroscale-ai-technical-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/neuroscale-ai-technical-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fneuroscale-ai-technical-customer-success-manager"}]}