{"id":1267283,"url":"https://alion.io/job/neutron-infrastructure-lead-network-systems","title":"Infrastructure Lead (Network & Systems)","company":{"id":3802293,"name":"Neutron","domain":"neutron.sg","url":"https://alion.io/company/neutron-5","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"lead","employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":10000,"max":15000,"currency":"SGD","period":"month","gross":true,"usd_annual":140940},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Anomaly Detection","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Hyper-V","optional":false},{"name":"ITIL","optional":false},{"name":"MPLS","optional":false},{"name":"PKI","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Ubuntu","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false},{"name":"Zabbix","optional":false},{"name":"Zero Trust","optional":false},{"name":"Zscaler","optional":false},{"name":"AIOps","optional":true},{"name":"Ansible","optional":true},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"GCP","optional":true},{"name":"ITSM","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true},{"name":"ServiceNow","optional":true},{"name":"Terraform","optional":true},{"name":"Windows Server","optional":true}],"status":"live","first_seen_at":"2026-09-09T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-09-09T00:00:00Z","board_verified":false,"closed_at":null,"days_open":18,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":18},"description":"About the Role\nWe are looking for an Infrastructure Lead to own the day-to-day health, performance, and evolution of a customer's network and systems estate under along-term managed services contract. You will be the senior technical authority on the account — leading a team of engineers through incidents, problems, and changes, acting as the customer's trusted technical point of contact, and turning operational insight into architecture recommendations that support their modernisation roadmap.\nThis is a customer-facing delivery leadership role, not a back-office engineering role. You will pair hands-on technical depth with the confidence to run service reviews, manage escalations, and represent our technical credibility to customer IT leadership.\n\nWhat You'll Do\nRun theservice\n▪ Act as escalation point and technical lead for major incidents; drive root-causeanalysis through to permanent fix.\n▪ Review, risk-assess, and approve change requests before they go to the customer'sChange Advisory Board.\n▪ Own contracted SLAs (availability, MTTR, MTTD, change success rate) and drive corrective action when targets are at risk.\n▪ Keep capacity forecasts, patching/firmware currency, and hardware/software end-of-life tracking current across the estate.\n▪ MaintainHLD/LLD, SOPs, diagrams, and knowledge-base articles to an audit-ready standard.\nShape the architecture\n▪ Provide technical design authority for infrastructure changes, refresh cycles, and small-to-medium projects.\n▪ Enforce configuration standards, security baselines, and documentation conventions.\n▪ Identify modernisation opportunities — SD-WAN/SASE, hyperconverged infrastructure, ZeroTrust access, automation — and turn them into proposals the customer can acton.\nLead the team\n▪ Lead, mentor, and performance-manage a team of L1–L3 network and/or systems engineers, including 24x7 or on-call rostering where the account requires it.\n▪ Own skills development — training plans, certification pathways, and knowledge-sharing.\n▪ Interview and help select engineers joining the account team.\nOwn the customer relationship\n▪ Bethe primary senior technical contact for the customer's IT stakeholders on operational matters.\n▪ Lead operational service reviews and contribute technical content to QuarterlyBusiness Reviews.\n▪ ManageOEM, vendor, and carrier escalations through to resolution.\nKeep it compliant and improving\n▪ Ensure changes and configurations stay compliant with customer security policy, contractual obligations, and regulatory requirements; maintain accurate CMDBand asset records and support audits.\n▪ Automate repetitive work — provisioning, config backup, health checks, patching.\n▪ ChampionAI-assisted monitoring and observability (anomaly detection, predictive alerting, noise reduction) to shift the account from reactive to proactive operations.\nWhat You'll Bring\n▪ 8–15years of hands-on network, systems/infrastructure, or combined infrastructure engineering experience in managed services, outsourced IT, or large enterpriseIT operations.\n▪ At least 2–3 years as a team lead, senior/principal engineer, or technical escalation lead with responsibility for other engineers.\n▪ Proven ownership of production infrastructure under SLA, with fluency in ITIL-aligned incident, problem, and change management.\n▪ Direct experience working with an end-user customer in a managed services model, including running operational service reviews.\n▪ Degree in Computer Science, IT, Engineering, or equivalent demonstrable experience.\nTechnical Skills We're Looking For\nStrong in one domain, competent in the other (hybrid track), or strong across yourfull domain (specialist track).\nNetwork\n▪ WAN and SD-WAN (MPLS, Cisco Viptela/Meraki, VMware VeloCloud, Cato, Fortinet, ArubaEdgeConnect); LAN switching (Cisco Catalyst/Nexus, Aruba, Juniper); WLAN(Cisco/Meraki, Aruba, Ruckus, RF and site survey).\n▪ Firewall/NGFW(Palo Alto, Fortinet, Check Point, Cisco ASA/FTD), IPS/IDS, NAC (Cisco ISE,Aruba ClearPass), RADIUS/TACACS+, SSO/MFA, PKI.\n▪ DNS/DHCP/IPAM(Infoblox, Microsoft, BIND); monitoring and config management (SolarWinds,PRTG, Zabbix, NetBrain).\n▪ Niceto have: SASE/SSE (Cato, Zscaler, Netskope), ZTNA, SD-WAN-to-SASE migration.\nSystems /Infrastructure\n▪ Compute(Dell, HPE, Lenovo) and virtualisation (VMware vSphere/vCenter/NSX, NutanixAHV/Prism, Hyper-V); hyperconverged infrastructure (Nutanix, vSAN).\n▪ WindowsServer and RHEL/Ubuntu hardening and patching; backup and DR (Veeam, Commvault,Zerto).\n▪ Storage— SAN/NAS (Dell EMC, NetApp, Pure Storage, HPE), FC/iSCSI storage networking.\n▪ Nice to have: Infrastructure-as-Code and automation (Ansible, Terraform,PowerShell/Python), AIOps-enabled monitoring.\n▪ Both tracks: ITSM tooling — ServiceNow or Remedy.\nCertifications\n▪ Required:ITIL Foundation (v3 or v4).\n▪ Network track: CCNP or CCIE (Enterprise, Security, or R&S), Fortinet NSE 4–7, PaloAlto PCNSE, Aruba ACMP/ACDX; Infoblox design certification an advantage.\n▪ Systems track: VMware VCP-DCV, Nutanix NCP-MCI/NCA, Microsoft Windows Server/HybridInfrastructure; RHCSA an advantage.\n▪ Advantageous:ITIL Practitioner or Managing Professional, AWS/Azure/GCP associate-level, arecognised SASE/SSE or automation credential (Cato, Zscaler, Red Hat Ansible).\n\nSkills\nBind, Fortinet, SD-WAN, Auditing Standards, Corrective Action Plans, Architecture, Root Cause Analysis, Juniper Switching, Cisco, Virtual Infrastructure, Networking, competent, Solarwinds, Prepare Forecasts, Infrastructure Design, handing customer complaints","description_format":"text","description_chars":5515,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Web Development Services","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-09-25T22:00:00Z"}],"liveness":{"score":44,"band":"fade","label":"Fading","p_open":0.85,"p_active":0.695,"p_room":0.75,"age_days":17,"expected_fill_days":24,"reasons":["seen:17","win:late"],"computed_at":"2026-09-26T05:45:00Z"},"pay":{"stated_usd_annual":140940,"is_top_pay":false},"html_url":"https://alion.io/job/neutron-infrastructure-lead-network-systems","json_url":"https://alion.io/job/neutron-infrastructure-lead-network-systems.json","meta":{"generated_at":"2026-09-27T05:30:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4825,"day_limit":5000,"remaining_today":175,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}