IT Operation Support Engineer

Neutron • Web Development Services • Digital Marketing • 9 days ago
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Salary
$33k – $42k per year (gross)
Location
In office (Singapore)
Experience
2+ years exp
Employment
Contractor

First seen by Alion on Sep 18, 2026.

Overview
Company
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Profile match

Neutron

About Hi there, We are Neutron! Our story Established in 2018, Neutron quickly rose to prominence as a leader in enterprise-level e-commerce, destination digita.
neutron.sg • Singapore • UTC+08:00 • Digital Marketing • Web Development Services • Est. 2018
Tech stack of Neutron

Key Responsibilities 

ICT Operations & Service Request Management 

  • Raise, track, and manage ICT service requests, incidents, and operational support activities. 

  • Coordinate with GovTech, managed service providers, and vendors to fulfil requests within agreed SLAs. 

  • Review and validate service request submissions, approvals, and fulfilment evidence. 

  • Monitor request backlog, follow up on outstanding requests, and escalate service delivery issues where necessary. 

  • Maintain accurate records and audit trails for operational activities. 

IT Administration & User Support 

  • Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, and Intune. 

  • Support user onboarding, offboarding, and access management processes. 

  • Manage user accounts, shared mailboxes, distribution lists, licences, and security groups. 

  • Coordinate endpoint provisioning, software installation, and workplace technology support. 

Skills

Microsoft 365, Licensing, Onboarding, Recommendations for Approval, Security Group, Track section, distribution lists, Operational Audit, Microsoft Exchange, User Accounts, Service Request Management, Process Management, Team Management, Ict Service Management, assess requests, Software Installation

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