{"id":1254088,"url":"https://alion.io/job/neutron-it-operation-support-engineer","title":"IT Operation Support Engineer","company":{"id":3802293,"name":"Neutron","domain":"neutron.sg","url":"https://alion.io/company/neutron-5","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":3500,"max":4500,"currency":"SGD","period":"month","gross":true,"usd_annual":42276},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-09-18T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-09-18T00:00:00Z","board_verified":false,"closed_at":null,"days_open":13,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":13},"description":"Key Responsibilities \nICT Operations & Service Request Management \nRaise, track, and manage ICT service requests, incidents, and operational support activities. \n\nCoordinate with GovTech, managed service providers, and vendors to fulfil requests within agreed SLAs. \n\nReview and validate service request submissions, approvals, and fulfilment evidence. \n\nMonitor request backlog, follow up on outstanding requests, and escalate service delivery issues where necessary. \n\nMaintain accurate records and audit trails for operational activities. \n\nIT Administration & User Support \nAdminister Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, and Intune. \n\nSupport user onboarding, offboarding, and access management processes. \n\nManage user accounts, shared mailboxes, distribution lists, licences, and security groups. \n\nCoordinate endpoint provisioning, software installation, and workplace technology support. \n\nSkills\nMicrosoft 365, Licensing, Onboarding, Recommendations for Approval, Security Group, Track section, distribution lists, Operational Audit, Microsoft Exchange, User Accounts, Service Request Management, Process Management, Team Management, Ict Service Management, assess requests, Software Installation","description_format":"text","description_chars":1266,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Web Development Services","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-09-25T17:56:20Z"}],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.746,"p_room":0.75,"age_days":13,"expected_fill_days":15,"reasons":["seen:13","velocity","win:late","comp:junior"],"computed_at":"2026-10-01T05:45:00Z"},"pay":{"stated_usd_annual":42276,"is_top_pay":false},"html_url":"https://alion.io/job/neutron-it-operation-support-engineer","json_url":"https://alion.io/job/neutron-it-operation-support-engineer.json","meta":{"generated_at":"2026-10-01T19:34:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2214,"day_limit":5000,"remaining_today":2786,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}