{"id":4061194,"url":"https://alion.io/job/neutron-l2-system-support-engineer","title":"L2 System Support Engineer","company":{"id":3802293,"name":"Neutron","domain":"neutron.sg","url":"https://alion.io/company/neutron-5","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":3500,"max":4500,"currency":"SGD","period":"month","gross":true,"usd_annual":42096},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":true},{"name":"ITIL","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-11-11T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-11T00:00:00Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"About the role\nThe L2 Operations Support Engineer is responsible for investigating application incidents, restoring services and supporting system integrations. The role works closely with development teams to resolve technical issues and maintain the stability of the applications under its care. This is a permanent, in-house position based in Singapore.\nKey responsibilities\nInvestigate escalated application incidents by analysing logs, system behaviour and user reports to identify the root cause.\nRestore affected services promptly by applying fixes or workarounds, and verify that normal operation has resumed.\nSupport system integrations by monitoring interfaces and data flows between systems, and troubleshooting integration failures when they occur.\nCoordinate with development teams to resolve technical issues, providing clear reproduction steps, evidence and impact details for defects that need code-level fixes.\nRecord incident details, actions taken and resolutions accurately in the ticketing system, and keep affected stakeholders informed of progress.\nPerform problem analysis on recurring incidents and recommend permanent fixes or preventive measures.\nMonitor application health and alerts to detect issues early and reduce service disruption.\nCreate and maintain knowledge base articles, runbooks and support procedures to improve the efficiency of the support team.\nRequirements\nAble to work at the office located at 298 Tiong Bahru Road, #20-05, Central Plaza, Singapore 168730.\nAvailable for a permanent, full-time position.\nPreferred qualifications\nExperience in application support, operations support or a similar technical support role.\nDegree or diploma in Information Technology, Computer Science or a related field.\nFamiliarity with incident management tools and processes, such as ITIL-aligned practices.\nWorking knowledge of log analysis, databases (such as SQL queries) and APIs for troubleshooting.\nSkills and competencies\nIncident investigation and root cause analysis, to diagnose application issues methodically\nService restoration under time pressure, with attention to accuracy\nUnderstanding of system integrations, including how connected systems exchange data\nCross-team collaboration, particularly with development teams\nClear written and verbal communication, for incident updates and technical documentation\nAnalytical problem solving, to resolve complex technical issues\nTime management and prioritisation, to handle multiple incidents by severity\nSkills\nProblem and Incident Management, Technical and Functional Support, Office Work, Application Monitoring, Service Recovery, Information Technology, Computer Science, incident management tool, Troubleshoot system failures, Article Creation, Application Support, Log Analysis, Liaise With Technical Teams, Fault Reporting, Stakeholder Management, Databases","description_format":"text","description_chars":2855,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Singapore","iso":"SG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Web 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