{"id":2067356,"url":"https://alion.io/job/nevaris-bausoftware-customer-success-manager","title":"Customer Success Manager","company":{"id":1889722,"name":"NEVARIS","domain":"nevaris.com","url":"https://alion.io/company/nevaris","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":81000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":12},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-22T00:00:00Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-11-04T08:16:47Z","board_verified":true,"closed_at":null,"days_open":43,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":43},"description":"POSITIONS’ GOAL\nTo strengthen our Customer Success team, we are looking for a Customer Success Manager (m/f/d) who will manage and grow an international portfolio of customers in the architecture, engineering, and construction environment. In this role, you guide customers through the entire post-sales lifecycle, increase adoption of our 3D BIM software solutions, and actively drive renewals, expansion, and cross-sell opportunities.\nTASKS\nManage the full customer lifecycle from onboarding and training through adoption, value realization, and renewal.\n\nConduct regular check-ins, product demos, and business reviews with your accounts.\n\nDrive customer engagement, usage, and satisfaction for our BIM solutions.\n\nIdentify churn risks early and implement appropriate retention actions.\n\nIdentify upsell, cross-sell, and expansion opportunities in close collaboration with Sales.\n\nCoordinate and follow up on customer issues together with Support, Product, and other internal teams.\n\nMaintain accurate forecasts and report on the status and development of your accounts.\n\nCollect structured customer feedback and share it with internal stakeholders.\n\nPROFESSIONAL REQUIREMENTS\n3+ years’ experience in a customer facing role, ideally in Customer Success; alternatively in Sales, Account Management, Customer Service, or Technical Support.\n\nExperience in a B2B SaaS environment is a plus.\n\nIndustry knowledge in AEC/O and/or experience with CAD/BIM or similar software is an advantage.\n\nIdeally, product knowledge of ALLPLAN, SDS2, SCIA and/or FRILO.\n\nExcellent communication and presentation skills.\n\nStrong organizational skills and experience with forecasting and pipeline management.\n\nVery good written and spoken English.\n\nSOFT SKILLS\nStrong customer focus and empathy.\n\nExcellent relationship building skills and the ability to influence without authority.\n\nSolution oriented mindset and high sense of ownership.\n\nTeam player who collaborates effectively with different stakeholders.\n\nResilience and ability to manage multiple priorities in parallel.","description_format":"text","description_chars":2056,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Software","Environmental Science","Construction Management Software"],"lifecycle":[{"event":"open","at":"2026-10-08T04:38:31Z"}],"visa":[],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":1,"p_active":0.584,"p_room":0.35,"age_days":43,"expected_fill_days":19,"reasons":["conf:25","velocity","win:tail"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/nevaris-bausoftware-customer-success-manager","json_url":"https://alion.io/job/nevaris-bausoftware-customer-success-manager.json","meta":{"generated_at":"2026-11-04T23:55:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":62,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1889722},"rest":"https://alion.io/mcp/rest/get_company?id=1889722"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnevaris-bausoftware-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnevaris-bausoftware-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnevaris-bausoftware-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nevaris-bausoftware-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnevaris-bausoftware-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2067356}},{"tool":"search_jobs","arguments":{"company":"nevaris.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2067356},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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