{"id":2067340,"url":"https://alion.io/job/nevaris-bausoftware-it-support-specialist","title":"IT Support Specialist","company":{"id":1889722,"name":"NEVARIS","domain":"nevaris.com","url":"https://alion.io/company/nevaris","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":71000,"period":"year","method":"role_country_seniority_unknown","sample_n":88},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-10-02T02:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-12T18:45:04Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"We're hiring a customer-focused IT Support Specialist to be the first point of contact for our global employees. In this role, you'll keep hardware, software, and collaboration tools running smoothly so people can stay productive - combining strong technical troubleshooting with excellent customer service in a fast-paced, international environment.\nKey Responsibilities\nProvide first-class technical support for desktop, laptop, mobile, and telecommunications environments.\n\nPerform basic administrative tasks in Office 365, Entra AD, JAMF, and Intune.\n\nTroubleshoot and resolve hardware, software, printer, scanner, AV, and collaboration tool issues.\n\nManage incidents and service requests via the ticketing system, meeting agreed SLAs.\n\nSupport employees remotely and on-site across global locations.\n\nMaintain accurate ticket documentation, categorization, and asset records.\n\nCreate and maintain knowledge-based articles, user guides, FAQs, and process documentation.\n\nPromote effective use of collaboration technologies and recommend productivity solutions.\n\nWhat We're Looking For\nStrong technical understanding of IT systems, devices, and support processes\n\nExcellent troubleshooting and problem-solving abilities\n\nExperience with ticketing systems and service desk environments\n\nFamiliarity with ITIL-based support methodologies\n\nStrong organizational and documentation skills\n\nExcellent verbal and written English communication skills\n\nCustomer-focused mindset with a passion for helping others\n\nWhat Makes You Successful\nYou thrive in a fast-paced support environment, take ownership of issues through to resolution, and communicate clearly and professionally with users and stakeholders. You're detail-oriented and process-driven while staying customer-first, and you enjoy continuous learning about new technologies.\nWhy Join Us?\nA global, collaborative work environment\n\nExposure to modern technologies and digital workplace solutions\n\nOpportunities for professional growth and development\n\nA supportive team culture focused on innovation and continuous improvement\n\nBelow is our DEIBA (Diversity, Equity, Inclusion, Belonging, and Accessibility) mission statement:\nBluebeam is committed to building an inclusive environment in which everyone, regardless of background, has an opportunity to experience a deep sense of belonging. Each of our unique perspectives amplifies our collective power, and by encouraging diverse perspectives in an environment infused with mutual respect, we arrive at better solutions. And when we bring the best version of ourselves to work, we can make our best contributions to the global community of people who build our world.\nAbout Bluebeam:\nThe construction industry is adopting new technology at a feverish pace. Tablets and cell phones are replacing paper blueprints, drones are surveying job sites in 3D, and cloud collaboration is changing the way teams work together. Bluebeam plays a crucial role in this transformation. The key to our success is a customer-focused approach to product development: we work with the industry to create solutions for the industry. Today, over 3 million people throughout the world use Bluebeam. In the US, we're a critical partner for the majority of top AEC firms, and rapidly expanding our presence globally, with offices in Australia, Denmark, Sweden, Germany and the UK.\nCome design and build your future with us.\nBluebeam is proud to be an equal opportunity workplace. 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