{"id":2185070,"url":"https://alion.io/job/nevaris-bausoftware-technical-support-specialist-tier-2","title":"Technical Support Specialist - Tier 2","company":{"id":1889722,"name":"NEVARIS","domain":"nevaris.com","url":"https://alion.io/company/nevaris","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":56900,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":56900},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AutoCAD","optional":false},{"name":"Hyper-V","optional":false},{"name":"SolidWorks","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-20T02:22:05Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Working hours: 8am-5pm ET\nWorking Schedule: Hybrid, 3 days in-office (Dallas, TX)\nAt Bluebeam, we empower people to advance the way the world is built. We create smart software solutions that make construction sites more efficient, connected, and safe and improve the lives of design and construction professionals everywhere.\nThe Technical Support Specialist - Tier 2, a mid-level software support position, is expected to assist Bluebeam customers via telephone, chat and email who are having technical challenges installing, configuring and using our products. It is essential that the Tier 2 Technical Support Specialist partner with the customer at a professional level, provide effective resources or solutions within a reasonable amount of time, and contribute regularly to the general improvement of the team and customer experience.\nAbout the Role:\nServe as a mid-level member of our Tier 2 frontline team by answering telephone calls, chat inquiries, and emails from our customers with little assistance\nAssists with product usage questions and escalates issues as needed\nTake ownership of technical issues from initial report to final resolution, setting up test environments to verify reported software bugs and log them into our bug tracking database\nTracks customer interactions and contact data in CRM\nQualifies issues and gathers information about the scope, history and details for escalation\nCreate support documentation to be used internally as well as for customers\nDemonstrate professional maturity, take initiative and be consistently reliable\nAssist with other miscellaneous projects as assigned to support Bluebeam philosophies and goals\nAbout You:\n2+ years of technical support experience\nAbility to work 8am-5pm ET working hours on a hybrid schedule (3 days in office)\nStrong troubleshooting/problem solving skills: Ability to understand the question/issue, identify knowns, unknowns and apply product and environmental (e.g. Windows Operating System) knowledge to ask qualifying questions to determine appropriate troubleshooting steps to move towards and achieve resolution.\nCustomer service skills!! Bluebeam has exceptional standards for customer service, not only for the clients we support, but also for our employees. It is our expectation that the person in this role will like to work with others and will help them solve problems with a positive attitude and helpful spirit.\nSolid understanding of Microsoft Windows operating systems, installing and uninstalling programs and drivers\nA positive and proactive nature (You follow through on helping customers get the answers they need!)\nExcellent communication skills, both written and verbal\nExtras:\nA+ or Microsoft IT Certification (i.e. MTA)\nExperience with PDF software\nExperience with architectural or structural programs such as AutoCAD, Revit, Navisworks, Tekla or SolidWorks\nExperience working within the AEC (Architectural, Engineering, and Construction) industry\nExperience working with mobile platforms\nExperience working with virtual environments (i.e. Citrix, VMware, Hyper-V)\nExperience in setting up and utilizing software deployment tools\nWhat we offer:\nPeople-focused, entrepreneurial culture with the backing of a stable, global, corporate entity - Nemetschek \nCompetitive compensation and benefits package \nFully vested 401K right from the day you start \nGenerous PTO, including sick/mental health & volunteer days \nFree & unlimited access to BetterUp Care, a well-being platform \nWork-life balance fostered through a culture of diversity, inclusion, and appreciation of individual lifestyle needs \nOpportunity for continuous professional development \nFree & unlimited access to LinkedIn Learning \nUp to $5K annual education reimbursement (after 1 year tenure) \nBelow is our DEIBA (Diversity, Equity, Inclusion, Belonging, and Accessibility) mission statement:\nBluebeam is committed to building an inclusive environment in which everyone, regardless of background, has an opportunity to experience a deep sense of belonging. Each of our unique perspectives amplifies our collective power, and by encouraging diverse perspectives in an environment infused with mutual respect, we arrive at better solutions. And when we bring the best version of ourselves to work, we can make our best contributions to the global community of people who build our world.\nAbout Bluebeam:\nThe construction industry is adopting new technology at a feverish pace. Tablets and cell phones are replacing paper blueprints, drones are surveying job sites in 3D, and cloud collaboration is changing the way teams work together. Bluebeam plays a crucial role in this transformation. The key to our success is a customer-focused approach to product development: we work with the industry to create solutions for the industry. Today, over 3 million people throughout the world use Bluebeam. In the US, we’re a critical partner for the majority of top AEC firms, and rapidly expanding our presence globally, with offices in Sweden, Germany, and the UK.\nCome design and build your future with us!\nBluebeam is proud to be an equal-opportunity workplace. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.\nBase pay offered will depend upon qualifications and other operational considerations. Base pay is one part of Bluebeam’s Total Rewards program, which seeks to compensate and recognize employees for their work. Most sales positions are eligible for commission under the terms of an applicable commission plan, while most non-sales positions are eligible for a bonus under the terms of an applicable bonus plan. Additionally, Bluebeam provides best-in-class benefits, with 100% employee-covered health and welfare benefits and paid time off. Bluebeam is a growing company with many opportunities. If this role and/or pay range is not an exact fit, we still encourage you to apply.\nBase Pay Range: $56,900 - $68,100 + Annual bonus\n#Bluebeam #LI-FT1","description_format":"text","description_chars":6113,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Construction Management Software"],"lifecycle":[{"event":"open","at":"2026-10-09T15:59:31Z"}],"visa":[],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":1,"p_active":0.593,"p_room":0.55,"age_days":18,"expected_fill_days":15,"reasons":["conf:2","velocity","win:tail","comp:junior"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":56900,"is_top_pay":false},"html_url":"https://alion.io/job/nevaris-bausoftware-technical-support-specialist-tier-2","json_url":"https://alion.io/job/nevaris-bausoftware-technical-support-specialist-tier-2.json","meta":{"generated_at":"2026-10-20T05:28:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6136,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1889722},"rest":"https://alion.io/mcp/rest/get_company?id=1889722"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnevaris-bausoftware-technical-support-specialist-tier-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnevaris-bausoftware-technical-support-specialist-tier-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnevaris-bausoftware-technical-support-specialist-tier-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nevaris-bausoftware-technical-support-specialist-tier-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnevaris-bausoftware-technical-support-specialist-tier-2"}]}