{"id":3336238,"url":"https://alion.io/job/nevaris-customer-success-manager-allplan","title":"Customer Success Manager - Allplan","company":{"id":1889722,"name":"NEVARIS","domain":"nevaris.com","url":"https://alion.io/company/nevaris","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Lyon, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":65000,"period":"year","method":"role_country_seniority_unknown","sample_n":108},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T13:52:38Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-01T22:15:09Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"CUSTOMER SUCCESS MANAGER (F/M/D) - ALLPLAN\nLocation: France, Lyon (office or hybrid)\nOVERVIEW\nALLPLAN is a global provider of BIM design software for the AEC industry. True to our “Design to Build” claim, we cover the entire process from the first conceptto final detailed design for the construction site and for prefabrication. Allplan users create deliverables of the highest quality and level of detail thanks to leanworkflows. ALLPLAN offers powerful integrated cloud technology to support interdisciplinary collaboration on building and civil engineering projects. Around theworld over 600 dedicated employees continue to write the ALLPLAN success story. Headquartered in Munich, Germany, ALLPLAN is part of the NemetschekGroup which is a pioneer for digital transformation in the construction sector.\nPOSITIONS’ GOAL\nThe Customer Success Manager builds and nurtures strong relationships with a portfolio of global architecture and engineering customers, ensuring they achieve significant value from the company’s suite of 3D BIM software tools. The CSM is responsible for onboarding, product adoption, retention, and managing a quota for renewals, expansion, and cross-selling opportunities. This role serves as a trusted advisor, strategic partner, and commercial advocate, working closely with cross-functional teams to deliver customer and business outcomes.\nTASKS\nOwn all aspects of the customer relationship lifecycle (onboarding, training, periodic check-ins, solution adoption, and satisfaction tracking).\nMeet or exceed assigned renewal, expansion, and cross-sell quotas by identifying growth opportunities and negotiating renewals and expansions.\nProactively forecast pipeline for assigned accounts and report progress to the Team Lead.\nDrive customer engagement and usage through tailored enablement plans, maximizing adoption of ALLPLAN BIM software solutions.\nTroubleshoot and resolve client issues, liaising with Support and Product teams for timely resolution.\nGather and relay actionable customer feedback to Product/Engineering, championing continuous improvement.\nAdvocate for customer needs internally and champion the voice of the client across the organization.\nRegularly analyse account health metrics, proactively managing risk of churn.  Collaborate with Sales on account planning, identifying opportunities for upsell and expansion. \nDeliver presentations, product demos, and training sessions virtually and occasionally onsite.\nMaintain expert knowledge of 3D BIM tools and workflows used by architects and engineers. \nPROFESSIONAL REQUIREMENTS\n3+ years in customer-facing roles Customer Success (preferred), Sales, Customer Service, Technical Support.\nAEC/O Industry experience including product knowledge of ALLPLAN, SDS2, SCIA and/or FRILO.\nTechnical aptitude for CAD, BIM, or similar design software; able to understand client workflows and translate features to value.\nExceptional communication and presentation abilities with a consultative, problem-solving approach.\nStrong organizational, forecasting, and pipeline management skills.\nAbility to connect and build meaningful relationships.\nSelf-motivated and comfortable managing multiple client accounts across regions and time zones.\nExperience working with global customers and cross-functional internal teams.\nConfidence to act and drive positive outcomes.\nBusiness fluency in English, written and verbal. \nSOFT SKILLS\nStrong communication skills and confident, professional presence.\nAnalytical and solution-oriented way of working.\nHigh level of self-motivation, ownership, and reliability.\nStrong organizational and prioritization skills.\nAbility to build trust and long-term, strategic relationships with key stakeholders.\n#France Lyon","description_format":"text","description_chars":3733,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"France","iso":"FR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["CAD, PLM & BIM Software","Construction Management Software"],"lifecycle":[{"event":"open","at":"2026-10-27T13:52:38Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.901,"p_room":1,"age_days":4,"expected_fill_days":19,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/nevaris-customer-success-manager-allplan","json_url":"https://alion.io/job/nevaris-customer-success-manager-allplan.json","meta":{"generated_at":"2026-11-01T23:29:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":35803,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1889722},"rest":"https://alion.io/mcp/rest/get_company?id=1889722"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnevaris-customer-success-manager-allplan"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnevaris-customer-success-manager-allplan"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnevaris-customer-success-manager-allplan"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nevaris-customer-success-manager-allplan\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnevaris-customer-success-manager-allplan"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3336238}},{"tool":"search_jobs","arguments":{"company":"nevaris.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3336238},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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