{"id":1981481,"url":"https://alion.io/job/neviswealth-customer-success-manager-remote","title":"Customer Success Manager - Remote","company":{"id":2402787,"name":"Nevis","domain":"neviswealth.com","url":"https://alion.io/company/neviswealth","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"D","score":54,"open_postings":21,"ghost_share":0.762,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":64000,"max_usd":125000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":229},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-12-23T17:44:40Z","employer_posted_date":"2025-12-23","last_verified_at":"2026-10-25T10:06:40Z","board_verified":true,"closed_at":null,"days_open":305,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":305},"description":"About Nevis\nNevis is building the world’s first AI wealth management platform. In just 9 months, Nevis has grown to have over $50 billion of assets under management on its platform and is on track to have over $100 billion by the end of this year. Nevis is also backed by world leading investors and has raised a total of $40 million from Sequoia Capital, ICONIQ and Ribbit. Together it makes Nevis one of the highest funded and fastest growing Series A startups in Europe.\nThe Role\nWe are looking for a mission-driven Customer Success Manager to help make our customer base fall in love with our products. In this role, you will act as the human interface between our Product team and the community of Registered Investment Advisors (RIAs) that use Nevis every day.\nYou’ll work directly with some of the most accomplished investment professionals in the world to ensure they can make the most of Nevis, turbocharge their operations and enable them to spend less time at their desk and more with their clients.\nYou’ll also be in charge of the feedback loop that brings fresh and non-obvious insights from the field into our offices. You’ll work closely with a hyper-talented team of AI engineers, researchers and designers to help build the next generation of AI-powered solutions for the wealth management industry.\nYou’ll thrive here if you are genuinely obsessed with empowering people with elegant, cutting-edge technology and if solving problems for others fast puts a smile on your face at the end of the day.\nWhat You’ll Do\nOwn the relationship with Nevis’ actual daily users, from onboarding to power-user award.\n\nBuild processes and tools to monitor and drive engagement with our products.\n\nResearch all the possible ways in which Nevis works and does not work for our customers by observing and talking directly with them. A lot.\n\nDocument and introduce new products and features to customers to ensure they are fully understood and used.\n\nCollect, structure and deliver insightful product feedback to the most relevant stakeholders within our Product team.\n\nProvide relevant, granular and timely insights to help our founders and team members prioritize at all levels - from commercial strategy to new product development.\n\nWho You Are\nYou have 4+ years of experience in strategy consulting or in client-facing roles within high-growth tech companies.\n\nYou have excellent communication skills and exceptional EQ: empathic, thoughtful and to the point. People can’t wait to have a question for you.\n\nYou are a practical problem-solver.\n\nYou have a borderline-pathological obsession with productivity - Both personal and professional.\n\nSpending time with others and helping them do their best work gives you energy. You love hearing people say “wow” in response to what you have to show them.\n\nYou are the one telling your friends and family about new tech products and how to use them.\n\nYou are excited about the Wealth Management industry.\n\nNice to have\nYou are based in the United States and like to travel.\n\nYou have prior experience building tech products.\n\nYou have prior experience in the Wealth Management industry - as a worker, as a client, or both.\n\nWhy Join Nevis?\nWork alongside a high-calibre founding team backed by some of the best investors in the world.\n\nA fast-paced, high-growth environment with the opportunity to shape how the business operates.\n\nBe part of a mission-driven company transforming the wealth management industry with huge potential for global impact.\n\nPrivate medical insurance.\n\nCompetitive salary and benefits package, including company equity.","description_format":"text","description_chars":3592,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Health insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Wealth Management & Financial Advisors","Financial AI"],"lifecycle":[{"event":"open","at":"2026-10-06T23:47:52Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.116,"p_room":0.28,"age_days":305,"expected_fill_days":28,"reasons":["conf:3","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/neviswealth-customer-success-manager-remote","json_url":"https://alion.io/job/neviswealth-customer-success-manager-remote.json","meta":{"generated_at":"2026-10-25T10:14:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14758,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2402787},"rest":"https://alion.io/mcp/rest/get_company?id=2402787"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fneviswealth-customer-success-manager-remote"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fneviswealth-customer-success-manager-remote"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fneviswealth-customer-success-manager-remote"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/neviswealth-customer-success-manager-remote\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fneviswealth-customer-success-manager-remote"}]}