{"id":800553,"url":"https://alion.io/job/nevoya-enterprise-account-manager","title":"Enterprise Account Manager","company":{"id":679536,"name":"Nevoya","domain":"nevoya.com","url":"https://alion.io/company/nevoya","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":140000,"max":140000,"currency":"USD","period":"year","gross":null,"usd_annual":140000},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-20T15:56:49Z","employer_posted_date":"2026-08-20","last_verified_at":"2026-10-19T08:25:56Z","board_verified":true,"closed_at":null,"days_open":59,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":59},"description":"About Nevoya:\nNevoya is North America's leading next-generation electric trucking carrier, transforming logistics through AI-native operations and relentless customer focus. The company builds and uses proprietary technology to deliver zero-emissions carrier services to Fortune 500 shippers with superior economics and service to legacy diesel operators. The company has operations in California and Texas, and is backed by globally-renowned investors including Lowercarbon Capital.\nAbout The Role:\nNevoya is looking for an Enterprise Account Manager to own and grow relationships with our largest and most strategic customers. This role is responsible for driving revenue growth within current accounts, managing day to day customer relationships, and building the kind of trust that turns a single lane into a multi lane, multi year partnership.\nYou will be the primary point of contact for a portfolio of enterprise accounts, balancing tactical issue resolution with longer term account strategy. This includes running QBRs, tracking account health, expanding margin, and multi threading into enterprise accounts so relationships do not live or die with one contact.\nThis is a highly cross functional role that touches sales, operations, and customer experience, and is well suited to someone who enjoys owning outcomes end to end.\nWhat You'll Do:\nOwn net revenue growth across your account portfolio, tracking growth year over year and quarter over quarter\n\nDrive upsell and cross sell opportunities within existing accounts, including new lanes and service lines\n\nManage renewals and protect account revenue retention through contract expiration\n\nServe as the primary point of contact for customer inquiries and escalations, meeting response time targets\n\nMaintain a healthy issue backlog and manage resolution time by severity\n\nRun scheduled account touchpoints and check ins on a consistent cadence\n\nPrepare and deliver QBRs and scorecards on time and with accurate data\n\nTrack action items generated in QBRs and drive them to closure before the next review\n\nMonitor account level margin and identify opportunities for margin improvement over time\n\nLead rate renegotiations and cost to serve reduction initiatives\n\nCapture accessorial and detention revenue that is owed but often missed\n\nMap stakeholders across each account to build multi threaded relationships beyond a single point of contact\n\nManage executive level touchpoints and reduce the frequency of escalations requiring senior leadership involvement\n\nBuild and maintain an account health score incorporating volume, margin, service, and satisfaction\n\nIdentify and resolve score impacting incidents, including appeals when appropriate\n\nTrack NPS or CSAT per account and generate customer references and case studies\n\nDrive EDI and API integration completion for accounts, minimizing exceptions post launch\n\nReduce service failures and improve customer effort by proactively identifying and implementing account improvements\n\nWhat You'll Bring To The Table:\n7 plus years of experience in account management, customer success, or a related revenue owning role, ideally in freight, logistics, or supply chain, with a focus on enterprise or large strategic accounts\n\nA track record of growing revenue within existing accounts, not just maintaining them\n\nComfort owning both the relationship and the numbers behind it, including margin and pricing\n\nExperience running structured account reviews such as QBRs, with the discipline to follow through on action items\n\nStrong organizational skills to manage a portfolio of accounts with competing priorities\n\nAbility to multi thread within enterprise accounts and build relationships beyond a single contact\n\nComfort with data, including tracking KPIs, building simple health scores, and spotting trends\n\nExcellent written and verbal communication skills, with the ability to navigate difficult conversations and escalations calmly\n\nA proactive mindset, identifying and solving problems before they become escalations\n\nDesired Experience:\nFamiliarity with EDI and API integrations in a logistics or TMS environment\n\nExperience with drayage, intermodal, or asset based trucking operations\n\nExposure to contract negotiation or pricing strategy\n\nExperience building or maintaining account health scoring frameworks\n\nMBA or other advanced degree\n\nAt Nevoya, we believe diverse teams build better solutions.\nWe are proud to be an equal opportunity employer and are committed to creating an inclusive and welcoming environment for all employees. We consider all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic.\nIf you're excited about our mission but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be the right candidate for this or another role.\nIf you have any other questions please email our Recruiting Team directly @","description_format":"text","description_chars":5081,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fleet Management","Supply Chain & Logistics Software"],"lifecycle":[{"event":"open","at":"2026-09-12T07:29:21Z"}],"visa":[],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.758,"p_room":0.75,"age_days":59,"expected_fill_days":60,"reasons":["conf:1","win:late"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":140000,"is_top_pay":true},"html_url":"https://alion.io/job/nevoya-enterprise-account-manager","json_url":"https://alion.io/job/nevoya-enterprise-account-manager.json","meta":{"generated_at":"2026-10-19T11:14:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7958,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":679536},"rest":"https://alion.io/mcp/rest/get_company?id=679536"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnevoya-enterprise-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnevoya-enterprise-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnevoya-enterprise-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nevoya-enterprise-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnevoya-enterprise-account-manager"}]}