{"id":1381257,"url":"https://alion.io/job/new-balance-retail-sales-associate","title":"Retail Sales Associate","company":{"id":1761527,"name":"New Balance","domain":"newbalance.com","url":"https://alion.io/company/newbalance-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":21000,"period":"year","method":"role_country_seniority_unknown","sample_n":157},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-28T08:31:24Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-18T17:12:04Z","board_verified":false,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Who We Are:\nSince 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.\nJOB MISSION\nRetail Sale Associates ensure our retail stores operate smoothly and provide exemplary customer service. Educated with expert product knowledge, they utilize proper selling techniques to assist customers throughout every step of the transaction process, always positively representing the New Balance brand.\nMAJOR ACCOUNTABILITIES\nProvide customer service using proper selling techniques, product knowledge, and the GUEST service model:G reet and make customer contact\nU nderstand the customer's needs\nE ducate the customer on product features and benefits\nS olve any customer problems/answer any questions\nT ransact the sale through suggestive selling, multiple selling, and effective closing\n\nCorrectly measure and fit customers with appropriate NB product\nInform customers about any promotions we have running\nKeep the floor always looking its best - neat, organized, and well stocked\nMake sure items are labeled and price marked properly\nProtect our products by greeting customers, attaching/detaching security tags, monitoring floor merchandise, reporting shrinkage and security violations, etc.\nFollow safety regulations, including proper lifting procedures and timely reporting of all accidents and near misses\nREQUIREMENTS FOR SUCCESS\nMust be 18 years of age or older.\nShould be a people person!\nPast retail experience preferred, but not necessary \nStrong customer service and verbal communication skills\nDemonstrated ability to flourish in a team environment\nFamiliarity with cash register functions\nAbility to quickly perform basic math\nWillingness to work a flexible schedule that may include weekends and holidays\nAbility to: lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location)\n-\nEqual Opportunity Employer:\nNew Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. 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