{"id":1864076,"url":"https://alion.io/job/new-eagle-software-engineer-ii-raptor-support","title":"Software Engineer II, Raptor Support","company":{"id":2297437,"name":"New Eagle","domain":"neweagle.net","url":"https://alion.io/company/neweagle","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Backend","role_family":"Backend","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ho Chi Minh City, Vietnam"],"countries":["VN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"C++","optional":false},{"name":"CI/CD","optional":false},{"name":"Doxygen","optional":false},{"name":"Embedded C","optional":false},{"name":"EtherCAT","optional":false},{"name":"Git","optional":false},{"name":"Java","optional":false},{"name":"MATLAB","optional":false},{"name":"Python","optional":false},{"name":"RTOS","optional":false},{"name":"Simulink","optional":false},{"name":"Valgrind","optional":false},{"name":"C","optional":true}],"status":"live","first_seen_at":"2026-07-30T13:40:00Z","employer_posted_date":"2026-07-30","last_verified_at":"2026-10-09T23:12:34Z","board_verified":true,"closed_at":null,"days_open":71,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":71},"description":"Job Description\nThis role combines customer support and software development responsibilities for the Raptor and Base Software platforms. The successful candidate will investigate customer-reported software issues, provide technical support, perform root cause analysis, and contribute to the development, maintenance, and enhancement of Raptor software products. The position requires close collaboration with customers and global engineering teams to deliver high-quality software solutions.\nEssential Duties\nKey Responsibilities\nReceive, analyze, and investigate customer support tickets related to Raptor and Base Software.\nReproduce reported issues and perform root cause analysis.\nCollaborate with customers and engineering teams to resolve software issues.\nDocument findings and recommend corrective actions.\nDesign, develop, test, debug, and maintain Raptor software features.\nSupport software releases, validation, and continuous product improvements.\nCollaborate with global engineering teams to support customer projects and software integration activities.\nSoftware Development Skills\nStrong working knowledge of C, C++, Python, MATLAB, Java, or other relevant programming languages.\nDevelop embedded C code for common automotive microcontrollers including ST SPC58, Infineon TC3XX, and NXP/ST ARM microcontrollers.\nDebug code on-target using Lauterbach Trace32 debugging equipment.\nDocument designs and implementations (preferably in the Doxygen format).\nEmbedded Systems Development: Experience with real-time operating systems (RTOS) and hardware interfacing.\nSoftware Architecture and Design Patterns (e.g., object-oriented design, state machines).\nData Structures and Algorithms knowledge.\nSoftware Simulation and Testing\nBasic understanding of MATLAB/Simulink for simulation and Model-Based Design workflows.\nAssist in reviewing and integrating auto-generated C code produced from MATLAB/Simulink models into the embedded codebase.\nTest networking functions for CAN/LIN using common Vector tooling.\nExperience with CAN-FD preferred.\nTesting Frameworks: Unit testing, integration testing, and debugging skills for control systems.\nCommunication Protocols & Networking\nExperience knowledge of CAN bus, EtherCAT, and other industrial communication protocols.\nAutomotive (broadR reach) ethernet for networking embedded systems. Fieldbus protocols for machine-to-machine communications.\nVersion Control and Software Development Tools\nStrong knowledge of software versioning tools (Git for version control and collaboration)\nCI/CD pipelines for automated testing and integration.\nDebugging and Profiling Tools: GDB, Valgrind, or specialized hardware debugging tools.\nCollaboration\nCollaborate with global engineering teams and customers to investigate reported issues, support software integration activities, and facilitate proper integration of board support packages and control software developed in MATLAB/Simulink.\nRequired Qualifications\nBachelor's degree equivalent (or higher) in Computer Engineering or related field.\nMinimum of 3 to 5 years of demonstrated prior experience developing embedded software, preferably for automotive applications.\nDemonstrated strong functional knowledge of computer architecture.\nDemonstrated prior experience with on-target debugging.\nBasic working knowledge of MATLAB/Simulink and Model-Based Design concepts; prior coursework or project experience is sufficient, deep control-design expertise is not required.\nDemonstrated prior experience debugging CAN and/or LIN networks. Experience with Ethernet is an advantage.\nExposed to the software development life cycle.","description_format":"text","description_chars":3621,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Science & Engineering","Transportation & Logistics","Electrical & Electronic Engineering"],"lifecycle":[{"event":"open","at":"2026-10-04T20:57:44Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.36,"p_room":0.28,"age_days":70,"expected_fill_days":19,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-10-09T06:01:00Z"},"pay":null,"html_url":"https://alion.io/job/new-eagle-software-engineer-ii-raptor-support","json_url":"https://alion.io/job/new-eagle-software-engineer-ii-raptor-support.json","meta":{"generated_at":"2026-10-10T02:33:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4776,"day_limit":5000,"remaining_today":224,"minute_limit":60,"resets_at":"2026-10-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2297437},"rest":"https://alion.io/mcp/rest/get_company?id=2297437"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnew-eagle-software-engineer-ii-raptor-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnew-eagle-software-engineer-ii-raptor-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnew-eagle-software-engineer-ii-raptor-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/new-eagle-software-engineer-ii-raptor-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnew-eagle-software-engineer-ii-raptor-support"}]}