Sr. Coordinator, Logistics

New Era Cap, LLC. is an international lifestyle brand headquartered in Buffalo, NY with an authentic sports heritage that dates back over 100 years. Best known for being the official on-field cap for MLB, official sideline cap for NFL, and official on-court cap for NBA, New Era Cap is the brand of choice not only for its headwear collection, but also for its accessories and apparel lines for men, women and youth. The brand is worn as a symbol of self-expression by athletes, artists and some of the most interesting people around the globe. New Era Cap encourages people to truly express their personal style and individuality through its products.

Since 1920, this family-owned business has hired employees who are masters of their craft. We are innovators, architects of culture, experts, and forward thinkers. We demand excellence because we pride ourselves on the quality of our products and the authenticity of our brand.

Interested in working with us? Check out this exciting opportunity at New Era Cap’s Headquarters (HQ) building located in downtown Buffalo, NY. This role is 100% on-site, encouraging employees to collaborate and connect in person five days a week. HQ offers an inviting atmosphere, complete with an on-site café, fitness center, and Flagship store.

Apply to join New Era's team!

The role of the Sr. Coordinator, Logistics (Collaborations) is responsible for logistics and transportation activities supporting New Era and Brand Partner collaborations and initiatives. This role ensures seamless coordination among internal teams, manufacturing partners, international logistics providers, distribution facilities, brand partners, and retail customers to deliver products on time and in compliance with partner and customer requirements while supporting successful product launches and maintaining operational excellence.

The Logistics and Distribution department oversees four functional groups within New Era: Logistics, Distribution, Logistics Integration, and Trade Compliance. This team is responsible for managing all product movement from the time it leaves the factory until the time it is delivered to the end customer.

Responsibilities

• Coordinate logistics activities for co-branded and licensed product launches in order to meet each customer’s requirements for on-time delivery and their requirements for communication of order status and exceptions reporting
• Serve as the primary logistics point of contact for brand partners
• Proactively provide order status updates and communicate frequently and timely with brand partners
• Serve as the primary logistics resource for internal stakeholders to provide accurate and reliable status reporting and support exception resolution
• Monitor collaboration timelines to ensure key launch milestones are achieve
• Provide frequent status updates regarding production, transportation, inventory readiness, and customer deliveries to both internal and external partners
• Identify and mitigate potential supply chain disruptions that could impact collaborative launches. Work through inbound scheduling, carrier issues, delivery appointments, etc. proactively communicate delays and recommend/trouble shoot alternate solutions
• Track global inbound shipments to ensure timely delivery to final destination and make real-time decisions to prioritize adjustments to the shipment as needed
• Arrange domestic and international transportation of products
• Coordinate carrier bookings, freight appointments, and delivery scheduling
• Maintain shipping documentation, commercial invoices, packing lists, and customs paperwork
• Ensure compliance with import/export regulations and trade requirements
• Verify partner branding, labeling, packaging, and ticketing standards are met
• Monitor shipment movement and proactively communicate delays
• Identify opportunities to improve logistics processes supporting collaborative business models
• Resolve chargeback, compliance, and delivery-related issues with customers
• Collaborate with internal departments (Product Development, Sales, Sourcing, Planning, Customer Service, and Distribution teams) and external partners to support logistics processes; review orders, inbound & outbound transactions, resolve routing issues, proactively communicate delays and recommend/trouble shoot alternate solutions
• Update customer routings in SAP and accurately communicate to carriers and forwarders (based on customer specific requirements)
• Proactively conduct route-cause analysis with all internal and third party logistics partners of service level exceptions for customer orders and propose improvements/solutions
• Keep all sensitive matters confidential
• Other duties as assigned

Knowledge, Skills and Abilities

• Strong computer skills; Microsoft Word, Excel and PowerPoint and the ability to learn and utilize new systems
• Ability to establish relationships and interact with various levels within the organization
• Ability to manage multiple priorities, meet deadlines and efficiently prioritize workday to maximize productivity
• Strong verbal and written communication skills with the ability to communicate effectively and professionally
• Enthusiastic, pro-active, and positive person who adapts to change and with urgency and persistence
• The ability to be innovative and creative when handling difficult business challenges
• Working knowledge of SAP preferred
• Strong follow-up with attention to detail
• Excellent ability to communicate, follow-up, and engage with outside partners to ensure proper procedures
• Exercise sound independent judgement and ability to keep calm under pressure
• Knowledge of shipping processes required
• Must be able to lift and carry up to 10 lbs

Education and Experience

• Bachelors Degree in Supply Chain Management, Logistics or related field preferred; relevant job experience in lieu of degree will be considered
• Two (2) to four (4) years of experience in logistics operations required; focus on customer service preferred
• Demonstrated advanced level Excel required

Travel Requirement

• The location for this position is 100% on-site in Buffalo, NY
• 5% to 10%; domestic and/or global

The salary range for this posted position is $58,000 - $68,000 (plus bonus & benefits) and pertains to candidates located in Western New York. Actual compensation will fall within this range and is determined by a wide array of factors including but not limited to skill set, education, essential job duties and requirements, and necessary experience.

New Era Cap, LLC’s casual work environment celebrates individuality and encourages employees to showcase their personal style. We pride ourselves on offering competitive compensation, a generous PTO policy, along with world-class benefits designed to promote health, financial stability, and personal growth.

As an employee, you'll enjoy a range of perks, including paid parking, exclusive discounts on apparel and headwear, and professional development opportunities right here on-site. We can't wait for you to experience all that our dynamic workplace has to offer!

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