{"id":1148539,"url":"https://alion.io/job/new-era-technology-desktop-support-technician-entry-level-2","title":"Desktop Support Technician - Entry Level","company":{"id":4303,"name":"New Era Technology","domain":"neweratech.com","url":"https://alion.io/company/new-era-technology","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":10,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Jose, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":76000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":16},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-23T14:33:03Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T20:55:12Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.\nAt New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes - putting people first, embracing continuous learning, and thriving through collaboration and inclusion - we nurture our people to deliver exceptional customer service.\nIf you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work-together\nJob Summary\nWe are looking for an Entry-Level Desktop Support Technician (L1) to join our team and provide onsite technical support to end users.\nThis is an entry-level opportunity and is ideal for a recent graduate or candidate with up to 1 year of IT support experience. The selected candidate will receive hands-on training and guidance to develop their desktop support and troubleshooting skills.\nThe ideal candidate should have a positive attitude, strong customer service skills, good communication skills, and a willingness to learn. They should be comfortable troubleshooting basic hardware and software issues and working directly with end users.\nRoles & Responsibilities\nProvide onsite Level 1 desktop and technical support to end users.\nTroubleshoot basic hardware, operating system, software, and connectivity issues.\nSet up and configure laptops, desktops, monitors, and other IT equipment.\nInstall and replace computer hardware components such as RAM and disk drives.\nInstall, configure, and upgrade operating systems and software applications.\nAssist with Windows and macOS operating system deployment and imaging.\nSupport Microsoft Office 365 and other standard business applications.\nTroubleshoot VPN, antivirus, authentication, and application-related issues.\nPerform basic system health checks, software updates, patching, encryption, and security-related tasks.\nTest equipment after repairs or configuration changes to ensure it is working properly.\nCreate, update, and manage support tickets using IT service management/ticketing tools.\nProperly document troubleshooting steps, resolutions, and ticket updates.\nIdentify and prioritize urgent technical issues and escalate them when required.\nAssist with IT asset management, equipment tracking, and inventory activities.\nSupport video conferencing and basic infrastructure-related activities.\nFollow established IT support procedures, security standards, and company guidelines.\nWork closely with onsite leadership and the global operations team.\nTravel between local client sites when required.\nMandatory Skills & Qualifications\nHigh school diploma or equivalent.\n0-1 year of experience in desktop support, IT support, help desk, or a related technical environment.\nBasic knowledge of computer hardware and troubleshooting.\nBasic knowledge of Microsoft Windows and macOS.\nBasic experience installing and troubleshooting software applications.\nBasic knowledge of Microsoft Office 365.\nExperience using an IT ticketing/help desk system is preferred.\nStrong customer service and communication skills.\nAbility to troubleshoot problems logically and systematically.\nWillingness and ability to learn new technologies and processes.\nAbility to work onsite on a daily basis.\nReliable transportation to travel to local sites when required.\nAbility to lift equipment weighing up to 50 pounds.\nPreferred Skills\nCompTIA A+ certification.\nAssociate's or Bachelor's degree in Information Technology, Computer Science, or a related field.\nExperience supporting Lenovo laptops or Apple MacBooks.\nFamiliarity with VPN, antivirus, endpoint management, or software deployment tools.\nFamiliarity with tools such as SCCM, Casper, Cisco AnyConnect VPN, McAfee/ePO, PingID, or similar technologies.\nPrevious customer service experience in an IT environment.\nTechnical Environment\nThe technician may support a variety of hardware, operating systems, and applications, including:\nLenovo ThinkPad laptops\nApple MacBooks\nMicrosoft Windows 10\nmacOS\nMicrosoft Office 365\nAdobe Suite\nCisco AnyConnect VPN\nPingID\nSCCM\nCasper\nMcAfee Antivirus / ePO\nCrashPlan\nKey Competencies\nPositive attitude and team-oriented approach.\nStrong customer service skills.\nGood verbal and written communication skills.\nStrong troubleshooting and problem-solving abilities.\nCritical thinking and analytical skills.\nAbility to learn quickly and adapt to changing requirements.\nGood organization and time-management skills.\nStrong attention to detail.\nAbility to prioritize tasks and handle occasional stressful situations.\nSelf-motivated and willing to take initiative.\nWork Environment\nThis is a fully onsite position.\nThe candidate will work under the direction of the onsite partner leadership team.\nThe candidate will report to the Global Operations Manager and take day-to-day direction from onsite partner leadership.\nRegular attendance is required.\nAny planned leave should be communicated in advance.\nSchedule\n8-hour shifts as directed by partner leadership.\nTypical schedules may include:8:00 AM - 5:00 PM with a 1-hour unpaid lunch, or\n8:30 AM - 4:30 PM with a 30-minute paid lunch.\n\nTravel\nMaybe required to travel between local sites as requested by partner leadership.\nNew Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).\nView our Privacy Policy here https://www.neweratech.com/us/privacy-policy/\nWe never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at  .","description_format":"text","description_chars":6554,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology"],"lifecycle":[{"event":"open","at":"2026-09-23T16:36:08Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":25,"reasons":["conf:0","stale_co","velocity","win:early","comp:junior"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/new-era-technology-desktop-support-technician-entry-level-2","json_url":"https://alion.io/job/new-era-technology-desktop-support-technician-entry-level-2.json","meta":{"generated_at":"2026-09-24T21:49:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"subnet","units_charged":1,"used_today":113,"day_limit":5000,"remaining_today":4887,"minute_limit":60,"resets_at":"2026-09-25T00:00:00Z"}}}