{"id":77791,"url":"https://alion.io/job/new-era-technology-entry-level-support-engineer-5","title":"Entry Level Support Engineer","company":{"id":4303,"name":"New Era Technology","domain":"neweratech.com","url":"https://alion.io/company/new-era-technology","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":89,"open_postings":9,"ghost_share":0,"stale_share":0.444,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Northcote, New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":true},{"name":"Azure","optional":true},{"name":"FortiGate","optional":true},{"name":"Windows","optional":true},{"name":"Windows Server","optional":true}],"status":"live","first_seen_at":"2026-08-05T02:53:32Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-20T15:33:11Z","board_verified":true,"closed_at":null,"days_open":76,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":76},"description":"Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.\nAt New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes - putting people first, embracing continuous learning, and thriving through collaboration and inclusion - we nurture our people to deliver exceptional customer service.\nIf you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work-together\nAre you passionate about IT and want to kick off your professional career? \nWhat is the role \nMonday - Thursday 8 hours daily; Friday 6 hours - 38 hours weekly\nBased on-site on our client sites in Northcote and working within the education sector, you will be the first point of contact for any IT-related issues. Through face-to-face interactions and managing the ticket board, you’ll deliver excellent customer service, effectively communicate with non-technical users, and prioritize and troubleshoot technical problems. You’ll also collaborate with cross-functional teams to resolve complex issues. As part of your responsibilities, you’ll complete daily timesheets, which require strong attention to detail. This role involves local travel across sites, so flexibility is important. No company vehicle provided.\nMust be a NZ Citizen or hold permanent residency \n Must have a NZ Driver's License (Full or Restricted) \nResponsibilities:\nRespond to client inquiries and provide technical support via various channels (phone, email, chat, etc.)\nDiagnose and troubleshoot technical issues reported by clients.\nDocument and track client issues using a ticketing system. \nEscalate unresolved issues to appropriate teams and follow up until resolution.\nStay up to date with product knowledge and industry trends to provide accurate and timely support.\nPlease note that this is a general description.\nDesirable: \nPractical technical knowledge in supporting and implementing: - Windows 11\n- Windows Server 2022\n- Azure Active Directory \n- Firewalls (FortiGate)\n- Switching (Ruckus, HP, Allied Telesis)\n- Wireless (Ruckus, Aruba/HP, Aerohive)\n- Printers/Copiers\n\nWhat we offer\nA friendly team environment with a strong technical support network.\nOpportunity to work with the IT industry's latest technologies.\nInternal career growth for high performers and IT super-stars\nAn opportunity to earn while you learn with our Certification Bonus Program\nEAP Program - Raise limited. Three free sessions per year.\nCost price on products from our suppliers\nReferral Bonus Initiative\nSchool holiday - Projects and Training opportunities\nNew Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).\nView our Privacy Policy here https://www.neweratech.com/us/privacy-policy/\nWe never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. 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