{"id":2869139,"url":"https://alion.io/job/new-era-technology-service-coordinator-2","title":"Service Coordinator","company":{"id":4303,"name":"New Era Technology","domain":"neweratech.com","url":"https://alion.io/company/new-era-technology","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":89,"open_postings":9,"ghost_share":0,"stale_share":0.444,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":11500,"period":"year","method":"role_seniority_country_remote_cell","sample_n":10},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":true},{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-19T16:00:01Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-22T19:43:52Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.\nAt New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes - putting people first, embracing continuous learning, and thriving through collaboration and inclusion - we nurture our people to deliver exceptional customer service.\nIf you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work-together\nWhat is the role\nThe Service Coordinator oversees multi-region service delivery by scheduling technicians, managing requests, and coordinating clients, vendors, and teams to ensure quality, efficiency, customer satisfaction, and security services support.\nThe following include but may not be limited to the responsibilities of the Service Coordinator:\nSchedule and coordinate field technicians based on priority, location, and availability.\nMonitor service tickets and ensure timely completion of work orders.\nCoordinate with customers, vendors, subcontractors, and internal teams.\nManage technician schedules, job updates, and service documentation.\nTrack service performance and SLA compliance.\nPrepare reports, forecasts, and operational updates.\nSupport invoicing and work order closure processes.\nEscalate service issues and help resolve scheduling conflicts.\nMaintain accurate records across service management platforms.\nSupport continuous improvement initiatives within service operations. \nWork Set-up / Work Schedule\nRemote\nMonday - Friday, 8AM - 5PM or 7AM - 4PM CST (US)\nWho we are looking for\nSuccessful candidate must possess:\n1-2 years of experience in service coordination, dispatch, project coordination, or a similar role.\nScheduling and any telephony experience is a plus.\nExperience working with B2B customers.\nBasic understanding of IT infrastructure and networking concepts.\nExperience with ticketing systems and service management platforms.\nStrong organizational and multitasking skills.\nExcellent communication and customer service skills.\nAbility to manage multiple priorities in a fast-paced environment.\nExperience coordinating and scheduling field technicians, vendors, or subcontractors.\nProficiency in Microsoft Office applications.\nExposure to telephony, access control, CCTV, or physical security environments is an advantage.\nITIL or related service management certifications are a plus.\nWhat we offer\nDay 1 HMO + 1 free dependent\nHealth and Wellness Reimbursement Benefits\nSunlife Group Insurance\nCompany Salary Loans\nGovernment contributions\nAssistance with government loan payments\n13th month pay\nNight differentials pay\nHoliday pay (for hours worked on holidays)\nMandated Leaves\nWork equipment provided\nNew Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).\nView our Privacy Policy here https://www.neweratech.com/us/privacy-policy/\nWe never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. 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