{"id":77774,"url":"https://alion.io/job/new-era-technology-solutions-architect-msp","title":"Solutions Architect (MSP)","company":{"id":4303,"name":"New Era Technology","domain":"neweratech.com","url":"https://alion.io/company/new-era-technology","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":82,"open_postings":11,"ghost_share":0,"stale_share":0.727,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Solutions","role_family":"Solutions","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brisbane, Australia","New Zealand"],"countries":["AU","NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":65000,"max_usd":155000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1737},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"VMWare","optional":false}],"status":"live","first_seen_at":"2026-06-10T00:30:42Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-11-05T08:34:16Z","board_verified":true,"closed_at":null,"days_open":148,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":148},"description":"Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.\nAt New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes - putting people first, embracing continuous learning, and thriving through collaboration and inclusion - we nurture our people to deliver exceptional customer service.\nIf you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work-together\nWhat is the role \nFull time role (Mon-Fri) based on our Brisbane office, with plenty of WFH flexibility.\nThe Solutions Architect provides presales support and consulting services for the specification and design of tailored solutions for New Era’s potential new and existing clients. This role works closely with the sales, technical and project management teams to provide clear communication on client requirements and the timely delivery of client solutions.\nThe successful candidate needs to have a strong MSP background, comfortable with large-scale infrastructure and ICT environments, and has a proven track record in end-to-end solutions within a MSP context.\nThis role sits within New Era’s national pre-sales team, providing opportunities to collaborate with peers, learn from diverse expertise, engage with a broad range of stakeholders, and leverage individual strengths across varied solution areas. Duties and responsibilities for the role may include but are not limited to the following:\nPerforming detailed requirements capture and analysis activity \nDesigning solutions that can be implemented, managed, and maintained by New Era’s technical team \nProducing architectural designs for solutions \nDocumenting client business requirements and produce proposals and/or tender responses in conjunction with the sales team \nProviding technical content for quotes, proposals and tender responses \nCompleting various levels of documentation including scope of work, design and quoting documentation \nProducing statements of work of external and internal projects \nAssisting the sales team in winning more business through actively participating in new and existing client engagement including attending client meetings and presenting capabilities of New Era technical team \nDemonstrating, presenting, and effectively articulating solutions to clients \nProviding a high level of technical analysis and advice \nWorking closely with the sales team to ensure clients receive consistent communication and their requirements are met \nMaintaining a strong working relationship with the sales, technical and project team \nAssist with discovery of any future work requirements/projects \nContinuously improving technical capability through accreditation, certification and maintaining up-to-date knowledge of trends in software/hardware design, infrastructure and architecture \nWho we are looking for \n5+ years of relevant experience in the role\nProven experience as a Platforms and Cloud Transformation Architect\nExperience designing, implementing, and troubleshooting modern technology solutions\nStrong architecture and requirements analysis skills\nBroad IT infrastructure knowledge\nExperience in client-facing or consultative roles\nExcellent technical documentation skills\nExperience presenting modern, secure, and supportable solutions, including clear migration approaches for customers\nStrong communication, logical, analytical problem-solver with strong attention to detail\nTeam-oriented, works well under pressure\nGood time management and able to meet deadlines\nAble to lead discussions and share knowledge\nDegree in Software Engineering, IT, Computer Science, or equivalent experience\nRelevant certifications (e.g., Microsoft, Fortinet, Citrix, Cisco, VMware)\nWhat we offer\nA friendly team environment with a strong technical support network\nBroad range of options for training and developing your IT skills\nOpportunity to work with the IT industry's latest technologies\nInternal career growth for high performers and IT super-stars\nCost price on products from our suppliers\nLunches and snacks provided\nComprehensive Employer Assistance Program\nNew Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).\nView our Privacy Policy here https://www.neweratech.com/us/privacy-policy/\nWe never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at  .","description_format":"text","description_chars":5507,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security","Managed IT Services (MSP)","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-06-10T00:30:42Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.352,"p_room":0.28,"age_days":148,"expected_fill_days":25,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/new-era-technology-solutions-architect-msp","json_url":"https://alion.io/job/new-era-technology-solutions-architect-msp.json","meta":{"generated_at":"2026-11-05T08:44:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11122,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4303},"rest":"https://alion.io/mcp/rest/get_company?id=4303"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnew-era-technology-solutions-architect-msp"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnew-era-technology-solutions-architect-msp"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnew-era-technology-solutions-architect-msp"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/new-era-technology-solutions-architect-msp\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnew-era-technology-solutions-architect-msp"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":77774}},{"tool":"search_jobs","arguments":{"company":"neweratech.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":77774},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}