{"id":246170,"url":"https://alion.io/job/new-era-technology-technical-solution-executive-managed-services","title":"Technical Solution Executive, Managed Services","company":{"id":4303,"name":"New Era Technology","domain":"neweratech.com","url":"https://alion.io/company/new-era-technology","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":12,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"worldwide","remote_scope_basis":"inferred_board_market","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":76000,"max_usd":159000,"period":"year","method":"global_role_seniority_cell","sample_n":1900},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Service Desk","optional":false},{"name":"AIOps","optional":true},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"ITSM","optional":true}],"status":"live","first_seen_at":"2026-08-24T17:32:58Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-11-08T03:40:10Z","board_verified":true,"closed_at":null,"days_open":75,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":75},"description":"Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.\nAt New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes - putting people first, embracing continuous learning, and thriving through collaboration and inclusion - we nurture our people to deliver exceptional customer service.\nIf you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work-together\nThis post is for future opportunities with New Era Technology.\nSeeking candidates with either Mid-Market or Enterprise experience.\nSummary\nNew Era has an exciting opportunity for a Solution Executive to join our Solutions Organization. This individual serves as a senior sales overlay to the field, acting as a subject matter expert and trusted advisor for New Era's IT Managed Services portfolio.\nThe primary responsibility of this role is to drive recurring revenue growth across New Era's Managed Services offerings while enabling the field organization to effectively position, qualify, and sell outcome-based managed service solutions. This role partners closely with Account Managers, Sales Directors, Solution Architects, Service Delivery leaders, and strategic technology partners to accelerate managed services adoption and strengthen long-term customer relationships.\nThe Solution Executive helps customers align operational, financial, and technology objectives with managed service strategies that improve service levels, reduce complexity, increase operational efficiency, and support business transformation initiatives.\nResponsibilities Include\nServe as a trusted advisor to clients by understanding business priorities, operational challenges, current IT operating model, technology roadmap, support requirements, and long-term transformation goals, then aligning those needs to New Era’s Managed Services portfolio.\nPartner with Account Executives and Sales Directors early in the sales cycle to identify, qualify, and advance managed services opportunities across strategic accounts, including Stage 2/3 opportunities, account planning discussions, and top pursuit reviews.\nLead a structured managed services discovery process that identifies customer pain, business risk, decision process, economic buyer, technical champion, current internal or third-party delivery model, competitive alternatives, and the customer’s readiness for operational change.\nDrive recurring revenue growth by increasing managed services attach across New Era’s broader solution stack, including cloud, cybersecurity, collaboration/CX, networking, infrastructure, Microsoft/CSP, endpoint, data center, lifecycle services, observability, and professional services.\nLead consultative discussions with executive stakeholders, including CIOs, CFOs, CTOs, COOs, IT Directors, and Operations leaders, with a focus on business outcomes rather than technology features.\nDevelop executive-level value propositions that connect managed services to measurable outcomes such as reduced operational risk, improved service levels, predictable spend, better governance, resource continuity, improved security posture, and lower total cost to operate.\nBuild ROI, TCO, and business-case justification to help customers understand the financial and operational tradeoffs between maintaining internal operations, using incumbent providers, or partnering with New Era.\nCollaborate with solution architects, service delivery, operations, finance, and sales leadership to ensure the proposed managed services solution is technically sound, operationally supportable, financially viable, and aligned to customer expectations.\nHelp customers understand the post-close operating model, including onboarding, SLAs, ticketing, escalation paths, customer portal visibility, reporting, governance, QBR cadence, and continuous improvement processes.\nCreate account-level managed services growth strategies that identify expansion opportunities, service modernization initiatives, lifecycle engagements, and wallet-share opportunities within existing customers.\nPosition New Era’s managed services as strategic business enablers across service desk, infrastructure management, cloud operations, network operations, unified communications, security operations, observability, and end-user support services.\nDrive field enablement by coaching sales teams on discovery, qualification, attach strategy, financial value articulation, objection handling, and outcome-based positioning for managed services.\nBuild repeatable discovery frameworks, talk tracks, customer-facing materials, objection-handling guides, value stories, and attach motions that improve field adoption and sales consistency.\nBuild and maintain strategic relationships with technology partners to drive joint go-to-market motions, solution alignment, and customer opportunities.\nMonitor market trends, competitive offerings, managed services consumption models, AI-driven operations, automation technologies, and customer buying patterns.\nRequired Skills And Professional Experience\nStrong executive presence with the ability to engage and influence CIOs, CFOs, COOs, CTOs, CEOs, IT Directors, and other senior business stakeholders.\nProven ability to lead structured discovery that uncovers business pain, operational risk, decision processes, stakeholder alignment, competitive dynamics, financial impact, and readiness for change.\nStrong command of value-based selling, MEDDPIC qualification, ROI/TCO analysis, business-case development, and executive stakeholder alignment.\nExperience driving revenue in a pre-sales, overlay, consulting, managed services, or strategic advisory role, with a deep understanding of managed services business models, service delivery frameworks, governance, and recurring revenue strategies.\nDemonstrated ability to attach and position managed services across cloud, cybersecurity, networking, collaboration/CX, infrastructure, Microsoft/CSP, endpoint, data center, observability, lifecycle, and professional services solutions.\nAbility to translate technical service capabilities and operating models, including SLAs, governance, reporting, QBRs, ticketing, customer portals, and continuous improvement programs, into measurable business outcomes.\nStrong understanding of ITIL, service management, customer success, and operational governance frameworks, with experience developing ROI models, TCO analyses, operating model comparisons, and financial justification for managed services adoption.\nAbility to lead consultative, services-led engagements and align sales, architecture, delivery, operations, finance, customer success, and partner resources around customer pursuits and long-term recurring revenue growth.\nStrong communication and commercial acumen with the ability to simplify complex technical concepts, determine opportunity viability, and influence sales teams and executives without direct authority.\nAbility to develop field-ready sales assets, discovery frameworks, customer presentations, enablement content, and repeatable managed services attach motions.\nPreferred Skills And Professional Experience\nExperience working within a Managed Service Provider (MSP), Systems Integrator, or Global Systems Integrator.\nExperience developing recurring revenue strategies and managed services go-to-market programs.\nFamiliarity with ITIL, ITSM, customer experience frameworks, and service operations best practices.\nExperience with cloud operations and management platforms across Microsoft Azure, AWS, and hybrid environments.\nExperience with automation, AI operations (AIOps), observability, and digital experience monitoring platforms.\nWorking knowledge of networking, cloud, collaboration, cybersecurity, infrastructure, and end-user computing technologies.\nExperience building or scaling managed services practices or overlay organizations.\nEducation And Experience\nBachelor's degree or equivalent work or military experience.\n5+ years of experience in Managed Services, IT Services, Technical Sales, Services Consulting, Customer Success, or Service Delivery leadership.\nExperience leading strategic customer engagements and technology transformation initiatives.\nExperience developing account expansion strategies and recurring revenue growth programs.\nHighly proficient in AI tools and their application in customer engagement, operational efficiency, and service delivery optimization.\nUnderstanding of AI-enabled operations, automation platforms, predictive analytics, AIOps, and modern managed services delivery models.\nSuccess Measures / KPIs\nManaged Services ARR growth and Monthly Recurring Revenue (MRR) contribution.\nManaged Services attach rate across strategic sales opportunities.\nQualified Managed Services pipeline creation and deal progression.\nExpansion revenue from existing customers through lifecycle and managed service adoption.\nStrategic account penetration and executive engagement quality.\nPartner-sourced or partner-influenced Managed Services opportunities.\nLANGUAGE SKILLS\nEnglish\nPHYSICAL DEMANDS\nRegular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.\nRegular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools such as phone and video conferencing.\nAbility to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen.\nWORK ENVIRONMENT\nRemote\nEXPECTED HOURS OF WORK\nStandard business hours: Monday - Friday, 8 a.m. - 5 p.m., with flexibility to accommodate client schedules and time zones.\nTRAVEL\n20-25%\nQUALIFICATIONS\nTo perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nThis job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.\nEEO/AA Statement\nNew Era Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, pregnancy, marital status, gender identity, age, physical or mental disability, or covered veteran status.\nIn addition to federal law requirements, New Era Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.\nNew Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).\nView our Privacy Policy here https://www.neweratech.com/us/privacy-policy/\nWe never ask candidat...","description_format":"text","description_chars":12411,"description_truncated":true,"requirements":{"experience_years_min":5,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security","Managed IT Services (MSP)","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-09-05T10:46:34Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.419,"p_room":0.28,"age_days":74,"expected_fill_days":26,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:remote"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/new-era-technology-technical-solution-executive-managed-services","json_url":"https://alion.io/job/new-era-technology-technical-solution-executive-managed-services.json","meta":{"generated_at":"2026-11-08T04:10:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8991,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4303},"rest":"https://alion.io/mcp/rest/get_company?id=4303"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnew-era-technology-technical-solution-executive-managed-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnew-era-technology-technical-solution-executive-managed-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnew-era-technology-technical-solution-executive-managed-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/new-era-technology-technical-solution-executive-managed-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnew-era-technology-technical-solution-executive-managed-services"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":246170}},{"tool":"search_jobs","arguments":{"company":"neweratech.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":246170},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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