{"id":2745615,"url":"https://alion.io/job/new-era-technology-technical-staging-supervisor","title":"Technical Staging Supervisor","company":{"id":4303,"name":"New Era Technology","domain":"neweratech.com","url":"https://alion.io/company/new-era-technology","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":89,"open_postings":9,"ghost_share":0,"stale_share":0.444,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Indianapolis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":108000,"period":"year","method":"role_country_seniority_unknown","sample_n":13313},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Smartsheet","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-16T20:27:22Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-18T11:10:42Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.\nAt New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes - putting people first, embracing continuous learning, and thriving through collaboration and inclusion - we nurture our people to deliver exceptional customer service.\nIf you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work-together\nNew Era Technology offers: \nFull Benefits\nMedical\n\nDental\n\nVision\n\n401(k) match\n\nFlexible Time Off (FTO) \n\nSUMMARY: The Technical Staging Supervisor will be responsible for providing support to customers as well as internal teams and will demonstrate strong network design, configuration and troubleshooting skills. The Technical Staging Supervisor coordinates with Engineering to maintain consistent staging production builds while achieving target margins and managing technical production. The ideal candidate will possess a passion for customer service and maintain a true desire to deliver results with a sense of urgency, utilizing best practices, technical skills, technical experiences, common sense, and best judgment. The role is also responsible for supporting end-users by ensuring proper setup, operation, and maintenance of all devices necessary to accomplish business tasks.\n\nPRIMARY DUTIES:\nManage the daily operations of the Staging Area and provide guidance and support to the Staging Technicians.\nMonitor service boards and work service requests or route to appropriate team members.\nApproach technical issues with root cause discovery and resolution in mind.\nAssist Pre-Sales with engineering bids and peer reviews.\nManage resource scheduling, assignments, PTO and on-call.\nProcess improvement projects.\nProvide technical guidance, expertise, and support to customers and internal technical teams.\nAct as a technical escalation point for logistics technicians and operations.\nCollaborate with colleagues to achieve superior customer service.\nIncrease responsiveness and implement permanent resolution of issues by identifying trends in service histories.\nCreate and publish documentation in the knowledge base.\nContribute to and maintain system, installation, and configuration standards and procedures.\nShare newly acquired information with peers to improve support team capabilities.\nComply with internal security controls and procedures for New Era Technology and customers.\nProvide mentoring and training of other technicians.\nRespond to customer and vendor questions and provide technical assistance and support.\nDocument/log all activities including details on the end user, problem summary, solution summary, installation notes and job progress.\nParticipate in project kick-off meetings and provide updates in team calls.\nConsult with assigned customers, vendors, sales members, engineers or other individuals to discuss and resolve issues for assigned customer’s projects.\nIdentify and escalate situations requiring urgent attention.\nUnderstand the company’s corporate IT policies and report violations or concerns.\nStrive to understand budgets and contracts in place with assigned customers.\n\nEXPERIENCE:\n1-year technical schooling or 5 years of hardware and software technical experience\nAbility to work unsupervised requires critical decision-making skills\nProactive technical and procedural trouble shooting skills. Understand how changing conditions affect the costs and benefits of various options. Strong ability to define the methods and conclusions of such trouble shooting activities. Identify ways to measure and improve system performance.\nProficient written and verbal English communication skills. Ability to effectively communicate, present information, and respond to managers, employees, customers, and vendors in an intelligent, clear, concise, professional and grammatically correct manner. Utilize technical writing skills and standard tools such as Microsoft Office to illustrate and verbalize articulate communications.\nAbility to build collaborative relationships, understand and educate internal and external customers. Demonstrates the proper behavior, communication and interaction to meet internal and external customer needs and concerns. Respond to customer inquiries completely and promptly.\nKnowledge of: Networking, Cisco, Meraki, Fortinet, (switches, routers, AP’s) Windows OS (10,11) Apple, Computer Hardware and Peripherals), Smartsheet, Word, Excel, Outlook and the Internet, aptitude to learn any platform on the fly.\n\nLANGUAGE SKILLS: Ability to read, understand, and interpret job-related documents, instructions, policies, and communications in English. Ability to communicate effectively in English, both verbally and in writing, with employees, customers, vendors, and other business partners, as applicable to the position.\nPHYSICAL DEMANDS:\nRequired to use hands and arms to type, pull, handle, feel, reach and/or squeeze\nRegularly required to stand, walk, climb, balance, stoop, kneel, or crouch; and perform work overhead\nRequired to use a keyboard and a mouse for long periods\nVision requirements include the ability to adjust focus and viewing a computer screen for the majority of the workday\nAbility to lift up to 50 pounds without assistance. The employee is occasionally required to lift up to 75 pounds\nAbility to handle multiple tasks simultaneously\nWORK ENVIRONMENT:\nWork in a warehouse environment\nEXPECTED HOURS OF WORK: Full Time: Monday - Friday 8am - 5pm, plus overtime as needed.\nTRAVEL: None\nADA Statement\nAn individual must be able to perform the essential functions of the position, with or without reasonable accommodation. The requirements outlined in this job description are representative of the knowledge, skills, abilities, and other qualifications necessary to successfully perform the essential functions of the position. Reasonable accommodations will be provided to qualified individuals with disabilities in accordance with applicable law.\nThis job description is intended to describe the general nature and level of work performed and is not an exhaustive list of all duties, responsibilities, or requirements of the position. Duties and responsibilities may be modified, added, or reassigned based on business needs.\nEEO/AA Statement\nNew Era Technology is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. \nThis commitment applies to all aspects of employment, including recruitment, hiring, placement, promotion, compensation, benefits, training, transfer, leaves of absence, discipline, termination, layoff, recall, and other terms and conditions of employment.\n\nNew Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).\nView our Privacy Policy here https://www.neweratech.com/us/privacy-policy/\nWe never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. 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