{"id":2931741,"url":"https://alion.io/job/new-flyer-field-service-administrator","title":"Field Service Administrator","company":{"id":5245,"name":"New Flyer","domain":"newflyer.com","url":"https://alion.io/company/new-flyer","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":87,"open_postings":13,"ghost_share":0,"stale_share":0.538,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":65000,"currency":"USD","period":"year","gross":null,"usd_annual":65000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-20T14:48:41Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-29T21:49:37Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com\nPOSITION SUMMARY\nAs a part of the Service Group, this position will be responsible to support the execution of work performed in the field, preparing and reviewing work orders, claims and contractor invoices focused on ensuring the effective and efficient field operations while providing world class customer service.\nWHAT YOU WILL DO:\nResponsible for administrative support for the Service Department; including processing of mail, filing, faxing and coordinating courier activities.\nResponsible for accurate and timely entry of information for bus repairs; including the creation of work orders, maintenance of time sheets and record keeping.\nFollow-up and investigate with Corporate Finance Department on processing of payments, past due payments, missing invoices and other issues for ensuring payments are made.\nCoding and processing of all invoices for the center; including supplies/vendors, utilities and office supplies.\nCreate parts order requests (Warranty and Acceptance).\nResponsible for parts, tracking inventory, staging/kitting, and parts return.\nCreate and report on Field Work including RO & WO completion.\nEnter and process Customer Claims and/or Contractor invoices timely.\nResponsible for all actions in Field Service Cloud; including adding/updating Field Technicians, Field Technician work skills, customer information, etc.\nProvide reports including VFN/Supplier/Work Order performance.\nPay Range: $50,000 - $65,000 Annually\nWHAT YOU NEED TO BE SUCCESSFUL:\nExperience in manufacturing or production environment\nExtensive knowledge of Microsoft Office Suite and other office software programs\nAbility to be a self-starter with excellent organizational skills\nStrong communications skills with the ability to communicate with all levels of the organization\nSome travel will be required for this position\nWHY JOIN OUR TEAM:\nBenefits: \nMedical, dental and vision insurance - Benefits begin day one of employment!\nCompany paid holidays and vacation\n401k with company match\nFlexible spending accounts\nEmployer-paid life insurance\nVoluntary-term life insurance\nEmployer-paid short disability\nCritical illness and accident benefits\nMore not listed!\nOngoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.\nOUR WHY:\nWe exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, e­fficient and reliable.\nNFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.com and www.nfi.parts.\nNew Flyer is an EEO/AAP/Female/Minority/Disabled/Vets Employer","description_format":"text","description_chars":3221,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Automotive Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-20T14:48:41Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":8,"expected_fill_days":34,"reasons":["conf:1","stale_co","win:early"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":65000,"is_top_pay":true},"html_url":"https://alion.io/job/new-flyer-field-service-administrator","json_url":"https://alion.io/job/new-flyer-field-service-administrator.json","meta":{"generated_at":"2026-10-30T01:46:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2376,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5245},"rest":"https://alion.io/mcp/rest/get_company?id=5245"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnew-flyer-field-service-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnew-flyer-field-service-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnew-flyer-field-service-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/new-flyer-field-service-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnew-flyer-field-service-administrator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2931741}},{"tool":"search_jobs","arguments":{"company":"newflyer.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2931741},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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