{"id":1153930,"url":"https://alion.io/job/new-flyer-regional-director-us-central-region","title":"Regional Director, US Central Region","company":{"id":5245,"name":"New Flyer","domain":"newflyer.com","url":"https://alion.io/company/new-flyer","size_band":"201-500","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workable","truth_index":{"grade":"A","score":98,"open_postings":13,"ghost_share":0,"stale_share":0.077,"repost_share":0,"time_to_fill_p50_days":46,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":"head","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":115000,"max":150000,"currency":"USD","period":"year","gross":null,"usd_annual":150000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-23T19:20:38Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T12:43:51Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com.\nLocation: Remote - Central United States. This role is designated for the Central U.S. region and primarily supports leaders and operations in that area. Candidates residing within the Central United States are strongly preferred.\nPOSITION SUMMARY\nTo improve the customer relationship, the position will increase customer focus and contact and ensure the right priorities are being worked at the right time. Create a main conduit and focus of support for regions and to further facilitate regional support and appropriate movement of resources within and outside of regions.\nWHAT YOU WILL DO:\nWill lead a cross functional service team of professionals (namely RPSMs, LCMs, Field Techs, Service Facilities) responsible to support the customer with the objective of ensuring that 90% of all customer issues are quickly resolved without escalation\nContinuously meeting with customers face to face and over phone/email in addition to hosting customer calls with regular frequency\nExecute warranty obligations and highlight any Good Will opportunities (ensure non-warranty items are highlighted with customer/NF)\nContinuously monitor and adjust manpower plans (Field Tech’s, Facilities, RPSMs, etc.) while taking customer workload, future bids, etc. into account \nLead and provide direct oversight to RPSMs and LCMs and any Facility management. This includes being responsible for their general well-being and offering support.\nResponsible for the development, creation, and distribution of the customer scorecards and metrics (financial, FSAR, RO completions, Warranty claim resolution, daily bus down if applicable, shop/facility, and possible contractor metrics) utilizing iWarranty to its fullest extent\nResponsible for the identification, development, and execution of validated and approved commercial opportunities whether inside NF Service Facilities or elsewhere\nEnsure new SRs are appropriately prepared for with respect to customer introductions/process/people/metrics/relationships/etc.\nContinuously improve processes with customer while continuously improving processes for field staff utilizing iWarranty to its fullest extent\nParticipate in new bids submissions with Wpg Team to ensure the right items are priced vs deviated, etc.\nManage the RPSM’s who accept buses promptly, administer our warranty, implement product problem resolutions, gather product data and maintain close relationships with our customers and manage their properties to maintain customer satisfaction.\nDuring the production and acceptance process, work closely with CPM/Production/Quality to ensure NF Team calibration and appropriate feedback.\nMaintain relationship with bus and parts sales groups to ensure clarity of customer concerns/relationships/challenges/etc.\nWork closely with Service Director and other Regional Directors to ensure appropriate work load level and process improvements\nOther duties as assigned\nWHAT YOU NEED TO BE SUCCESSFUL:\nEngineering or Business degree/diploma preferred\n2-year Technical College at minimum or equivalent experience\nCustomer Service Experience necessity\nMinimum 7 years' experience in transit or applicable industry\nProficient in all mechanical/electrical systems of transit vehicle\nCustomer service experience\nAnalytical skills\nProficient in MS Office software products\nSelf-motivated\nSafety Focused\nAdvanced verbal and oral communication skills\nMust be able to work unsupervised\n *Travel is required for this position*\nWHY JOIN OUR TEAM:\nBenefits Starting Day One of Employment!\nHealth, dental, and vision coverage\nEmployee Assistance Program\nPaid holidays\nPaid time off\nRespectful Workplace\nCompetitive wages\nOngoing training and development through a variety of initiatives\n401K with Company Match\nPay Range: $115,000 - $150,000","description_format":"text","description_chars":4144,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing"],"lifecycle":[{"event":"open","at":"2026-09-23T19:20:38Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":46,"reasons":["conf:0","win:early"],"computed_at":"2026-09-24T05:45:00Z"},"pay":{"stated_usd_annual":150000,"is_top_pay":false},"html_url":"https://alion.io/job/new-flyer-regional-director-us-central-region","json_url":"https://alion.io/job/new-flyer-regional-director-us-central-region.json","meta":{"generated_at":"2026-09-24T13:19:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}