{"id":4095804,"url":"https://alion.io/job/new-flyer-service-centre-manager","title":"Service Centre Manager","company":{"id":5245,"name":"New Flyer","domain":"newflyer.com","url":"https://alion.io/company/new-flyer","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":88,"open_postings":15,"ghost_share":0,"stale_share":0.467,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brampton, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-08-19T00:00:00Z","employer_posted_date":"2026-08-19","last_verified_at":"2026-11-11T21:05:16Z","board_verified":true,"closed_at":null,"days_open":84,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":84},"description":"With more than 90+ years of industry experience, New Flyer and MCI are continuous leaders in the transit bus and coach industries. New Flyer is the largest transit bus manufacturer in North America, and MCI is North America’s public and private market motor coach leader. Both companies draw upon their innovation, expertise, and a network of fabrication, manufacturing, and service centers across the United States and Canada to deliver innovative mobility solutions and technology that meets the demands of communities today and into the future.\nPosition Summary:\nNFI Group is establishing a new state-of-the-art Service Centre in Brampton, Ontario to support New Flyer, MCI and Alexander Dennis products across the Greater Toronto Area.\nWe are seeking a Service Centre Manager to lead the startup and ongoing operation of this new facility. This is a unique opportunity to join the project during the development phase and play a key role in building the team, establishing processes, supporting facility readiness, and creating a high-performing service operation from day one.\nThe Service Centre Manager will provide leadership for service operations, customer support, safety, employee engagement, and operational performance while partnering closely with Service, Facilities, Human Resources, and other business functions throughout the startup and operational phases.\nWHY JOIN US:\nBe part of a team leading sustainable bus and motorcoach solutions\nCompetitive Wages and comprehensive benefit package with Immediate benefit eligibility.\nPaid holidays and vacation \nRegistered pension plan with generous company match\nPassionate about creating a better product, a better workplace, and a better world \nInclusive workplace culture that values and empowers team members. \nOn-the-job training in a continuous learning environment (we invested $11.6 million in 2025) \nAdvancement opportunities within our family of companies\nWhat You Will Do:\nSite Startup & Business Launch\nSupport the successful launch of the Brampton Service Centre.\nPartner with project stakeholders on facility readiness activities.\nAssist in developing operational processes and workflows.\nSupport equipment installation, operational planning, and site commissioning activities.\nParticipate in workforce planning and recruitment activities to build the site team.\nEstablish a strong culture focused on safety, quality, accountability, and customer service.\nLeadership & People Management\nRecruit, develop, and lead a team of technical and support employees.\nCreate a positive and engaged workplace culture.\nProvide coaching, performance management, and employee development support.\nEnsure compliance with company policies, employment legislation, and workplace standards.\nPartner closely with Human Resources on employee relations, staffing, and talent development initiatives.\nService Operations\nOversee daily service center operations including warranty, repair, inspection, and facility maintenance activities.\nEnsure work is completed safely, efficiently, and to customer expectations.\nSupport scheduling, resource allocation, labour utilization, and productivity management.\nMonitor operational performance and implement continuous improvement initiatives.\nDrive strong quality and customer satisfaction outcomes.\nCustomer Support\nMaintain strong working relationships with internal and external customers.\nAct as a primary point of contact for operational issues and service delivery concerns.\nSupport customer acceptance activities and warranty-related work.\nEnsure timely resolution of service issues.\nSafety & Compliance\nPromote a strong safety culture and ensure compliance with all regulatory requirements.\nSupport workplace inspections, incident investigations, corrective actions, and safety initiatives.\nEnsure operational readiness and ongoing compliance with company standards and industry requirements.\nWhat You Need to be Successful:\nMinimum 5 years of leadership experience within a service, maintenance, transportation, manufacturing, fleet, automotive, heavy equipment, or related environment.\nExperience leading technical or skilled trades employees.\nProven ability to manage operational performance and business results.\nStrong customer service and relationship management skills.\nExcellent communication, organizational, and problem-solving abilities.\nDemonstrated experience building and leading high-performing teams.\nProficiency with Microsoft Office and business systems.\nPreferred Qualifications\nExperience launching or expanding a new facility, operation, or service location.\nKnowledge of heavy-duty vehicle maintenance, commercial transportation, transit, coach, truck, or related industries.\nExperience with warranty operations, service centres, field service organizations, or repair facilities.\nPost-secondary education in business, operations, engineering, transportation, or a related discipline.\nTrades certification or technical background considered an asset.\nOUR WHY: We exist to move people. Our mission is to design, deliver, and support market-leading bus and motorcoach solutions that are safe, accessible, efficient, and reliable. Our values-safety, quality, integrity, accountability, teamwork, and sustainability-are at the core of everything we do. NFI Group | We Move People - YouTube\nLeveraging 450 years of combined experience, NFI offers a wide range of propulsion-agnostic bus and coach platforms, including market leading electric models. Through its low- and zero-emission buses and coaches, infrastructure, and technology, NFI meets today’s urban demands for scalable smart mobility solutions. Together, NFI is enabling more livable cities through connected, clean, and sustainable transportation. News and information is available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, nfi.parts, www.alexander-dennis.com, arbocsv.com, and carfaircomposites.com.\n New Flyer is committed to administering all employment matters in accordance with the value we place on fostering an inclusive and welcoming workplace that values the contributions of all team members. We ensure that all employment decisions are based upon merit and comply with applicable employment legislation and requirements. 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