{"id":1739800,"url":"https://alion.io/job/new-look-retailers-ltd-applications-services-analyst-permanent","title":"Applications Services Analyst (Permanent)","company":{"id":2194214,"name":"New Look","domain":"newlookgroup.com","url":"https://alion.io/company/newlookgroup","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":80,"open_postings":17,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Weymouth, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":98000,"period":"year","method":"role_country_seniority_unknown","sample_n":232},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Databricks","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Jira","optional":false},{"name":"Power BI","optional":false},{"name":"PowerShell","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-07-30T01:00:00Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-25T14:57:56Z","board_verified":true,"closed_at":null,"days_open":87,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":87},"description":"THE ROLE:\nThis is a customer-focused role within the Application Services team, responsible for the operational support and continual improvement of New Look's Retail, Corporate and Trading application estate. You will play a key role in ensuring business-critical applications remain available, resilient and fit for purpose by investigating complex application issues, restoring service and supporting business operations.\nWorking across a diverse application landscape — including Oracle Retail (RMS), Enactor Point of Sale (POS), third-party managed services (e.g. Edenred, Worldpay, EV Cargo, CGS), enterprise integration and reporting platforms, and cloud-hosted and SaaS business applications — you will be responsible for investigating application issues, coordinating service restoration, supporting production changes and ensuring services continue to meet business needs.\nAs New Look continues to modernise parts of its technology estate, you'll also support applications and integrations delivered through cloud platforms and enterprise data services, working with technologies such as Microsoft Azure, enterprise APIs and modern data platforms where relevant.\nYou'll work closely with the Service Desk, business stakeholders, Project Delivery, Infrastructure, Cyber Security, Data & BI teams and third-party suppliers, ensuring services are transitioned effectively into Business-as-Usual, supplier performance is actively managed, and continual service improvements are delivered to support New Look's technology strategy.\nStandard hours are 37.5 per week.\nAdditional hours and participation in an out-of-hours support rota may be required to fulfil business needs\nWHAT YOU’LL BE DOING:\nProvide Application Services support for Retail, Corporate and Trading applications, investigating incidents and service requests escalated by the Service Desk.\nBuild an understanding of the business and supported applications to enable the identification and resolution of complex operational issues.\nInvestigate and resolve application incidents, coordinating internal technology teams and third-party suppliers where required.\nProvide timely communication to business stakeholders and the Service Desk throughout the incident lifecycle.\nSupport Major Incident Management activities by coordinating technical teams, suppliers and business communications to minimise business impact and restore service as quickly as possible.\nSupport the transition of new applications, enhancements and projects into Business-as-Usual, ensuring operational readiness, knowledge transfer and support documentation are completed.\nTriage and escalate complex issues to internal technology teams and third-party suppliers where appropriate, ensuring timely resolution and communication throughout the incident lifecycle.\nMonitor application health, integrations, interfaces, scheduled processing and reporting feeds, proactively identifying issues before they impact business operations.\nInvestigate application, integration, reporting feed and performance issues, working collaboratively with internal teams and suppliers to identify root cause and implement permanent fixes.\nSupport Incident, Problem, Change using the agreed IT Service Management platform (e.g. ServiceNow, Jira).\nBuild effective relationships with third-party suppliers, monitoring service performance, coordinating investigations and contributing to regular service review meetings to ensure agreed service levels are achieved.\nSupport cloud-hosted and SaaS applications, working with suppliers to maintain service availability, resilience and performance.\nMaintain application support documentation, operational procedures, knowledge articles and service ownership information.\nIdentify opportunities to improve application stability, automate repetitive operational activities, strengthen monitoring and observability, and enhance overall service resilience.\nSupport business-critical trading events, seasonal activities and new store readiness to ensure technology services remain available during key trading periods.\nWHO YOU ARE:\nExperience supporting enterprise business applications within a complex IT environment.\nExperience supporting Retail applications, ideally including Point of Sale solutions such as Enactor, and merchandising/master data platforms such as Oracle Retail (RMS).\nExperience supporting cloud-hosted and SaaS applications and working with third-party managed service providers.\nGood understanding of Incident, Problem, Change and Release Management principles.\nExperience investigating enterprise integrations, APIs, scheduled processing, batch jobs and reporting feeds.\nSQL skills, sufficient to investigate data discrepancies.\nScripting skills (e.g. PowerShell, SQL, Windows batch scripts) to support monitoring, automation and troubleshooting activities.\nFamiliarity with Microsoft Azure, cloud platforms or enterprise integration technologies would be advantageous.\nExposure to modern data platforms and reporting technologies (e.g. Power BI, Databricks or similar) would be beneficial.\nExperience using IT Service Management tools such as ServiceNow or Jira.\nITIL Foundation certification or equivalent experience (desirable).\nStrong analytical and problem-solving skills with the ability to investigate complex technical issues.\nExcellent communication and stakeholder management skills, with the ability to work effectively across technical teams, suppliers and business stakeholders.\nA proactive, customer-focused approach with a passion for continual service improvement and operational excellence.\n\nWHATS IN IT FOR YOU:\n40% staff discount plus friends & family discounts throughout the year\nAccess to our reward platform for external discount and offers\nPrivate pension scheme\nVirtual GP access for you and your children – it allows you to speak to a doctor at a time and date that suits you\nAll employees are covered by our life assurance policy from day one\nUnlock extra leave with our buy more holiday scheme.\nCelebrate YOU! Enjoy an extra paid day off on your birthday each year\nEnhanced maternity, paternity and adoption leave, and shared parental leave (eligible after 2 years service)\nSpread the cost of your commute with interest-free season ticket loans\nDo your bit for the environment and save money with our Cycle2Work scheme\nWe're proud to partner with the Retail Trust and Fashion & Textile Children's Trust","description_format":"text","description_chars":6414,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Apparel & Fashion Brands"],"lifecycle":[{"event":"open","at":"2026-10-03T02:19:26Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-24T06:24:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.09,"p_room":0.28,"age_days":87,"expected_fill_days":14,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/new-look-retailers-ltd-applications-services-analyst-permanent","json_url":"https://alion.io/job/new-look-retailers-ltd-applications-services-analyst-permanent.json","meta":{"generated_at":"2026-10-25T15:41:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22696,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2194214},"rest":"https://alion.io/mcp/rest/get_company?id=2194214"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnew-look-retailers-ltd-applications-services-analyst-permanent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnew-look-retailers-ltd-applications-services-analyst-permanent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnew-look-retailers-ltd-applications-services-analyst-permanent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/new-look-retailers-ltd-applications-services-analyst-permanent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnew-look-retailers-ltd-applications-services-analyst-permanent"}]}