Senior Solutions Architect

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

Your Opportunity

Solutions Architects are the trusted advisors to New Relic’s current and prospective customers. As part of the Strategic Solutions Architect (SA) Organization, you will support the observability transformation initiatives of New Relic’s clients.

Solutions Architects work collaboratively with New Relic customers across all segments, as well as with Sales, Engineering, Product Management, and Marketing organizations. You will collaborate on strategic engagements that require a high degree of strategic planning, consulting, hands-on technical expertise, and internal cross-departmental collaboration within New Relic.

Solutions Architects help shape and execute a strategy to build awareness and drive broad usage of the New Relic platform with customers, becoming their trusted advisor. The ideal candidate should be self-motivated with a proven track record in software/technology sales or consulting. The ability to connect technical solutions with measurable business value is fundamental to a Solutions Architect. Candidates must also demonstrate the ability to think strategically about business, product, and technical problems.

You will specialize in leading expansion and observability penetration opportunities by providing thought leadership for solution design, best practice implementation, and technical problem-solving. You will enable the measurement and analysis of the success of New Relic's go-to-market strategy in both the penetration and expansion phases.

If you are passionate about helping customers solve business problems with observability and ultimately being a trusted advisor, the Solutions Architect position could be the perfect opportunity for you.

What You’ll Do

• In collaboration with sales and product teams, you will lead technical evaluations through ownership of New Relic POC/POV (Proof of Concept/Proof of Value) and SA workshops.
• Regularly visit New Relic customer offices to understand and align with their objectives.
• Create and maintain relationships with key customer contacts that contribute to large Net ACR deals and platform consumption.
• Accelerate transformation initiatives and observability maturity for New Relic customers and prospects.
• Engage with customers, both on-site and remotely, in a technical consulting and advisory role during different phases of sales cycles, while providing technical assistance and solution guidance.
• Understand and document the customer's current and desired state of observability and design solutions to address identified gaps.
• Map the customer's desired business outcomes to the required observability capabilities.
• Build the brand, trust, and credibility in the observability space by developing artifacts such as reference architectures, technical blogs, conference presentations, and a field resource repository.
• Continuously improve your professional skills with a focus on personal mastery and team learning through activities such as training, reading, and seeking mentorship from others.

Your Qualifications

Must-have:

• Bachelor’s degree in Computer Science (or equivalent).
• 4+ years of professional experience developing in at least one programming language such as Java, Python, or Golang.
• Hands-on experience and functional understanding of OpenTelemetry standards and other OSS such as Prometheus and Grafana.
• Experience in observability with New Relic, Splunk, AppDynamics, DataDog, Dynatrace, Grafana Labs, or other observability platforms.
• Understanding of Service Level measurement approaches (SLI/SLO).
• Experience with DevOps, SRE, and Platform Engineering service delivery disciplines.
• Hands-on experience with cloud-native technologies - Kubernetes, Docker, serverless.
• Presentation and communication skills at both technical and executive levels.
• Ability to analyze and interpret business requirements and customer interactions to anticipate and guide their needs.
• Ability to communicate effectively with all levels of the customer organization, from executive to developer/practitioner level.

Please note that visa sponsorship is not available for this position.

Qualified applicants may inquire about visa sponsorship (including transfer of a current H-1B visa), but the company does not support or sponsor O-1, F-1, or J-1 visas, or candidates who require commencement of an H-1B "cap case" petition for future work authorization. This position is to be filled as soon as possible.

#LI-MM4. #remote

The pay range below represents a reasonable estimate of the on target earnings (salary plus target sales incentives) for the listed position. This role is eligible for a commission plan (as defined in the sales incentive plan document). Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience.

New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time off, and other competitive benefits designed to improve the lives of our employees.

Estimated On-Target Earnings Range

$226,000—$283,000 USD

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us - including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. 

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [email protected].

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. 

Review our Applicant Privacy Notice at  https://newrelic.com/termsandconditions/applicant-privacy-policy