{"id":2331044,"url":"https://alion.io/job/new-relic-technical-support-engineer-0881","title":"Technical Support Engineer - 0881","company":{"id":1708,"name":"New Relic","domain":"newrelic.com","url":"https://alion.io/company/newrelic","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":13,"ghost_share":0,"stale_share":0.769,"repost_share":0.077,"time_to_fill_p50_days":31,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"JavaScript","optional":false},{"name":"New Relic","optional":false},{"name":"Node JS","optional":false},{"name":"PHP","optional":false},{"name":"Python","optional":false},{"name":"Ruby","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"C#","optional":true},{"name":"Linux","optional":true}],"status":"live","first_seen_at":"2026-10-12T07:45:22Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-12T23:42:58Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!\n Role Definition & Impact\nAs a Technical Support Engineer, you will own the customer post-incident experience by\ntroubleshooting technical issues across either our Front-End Products (Mobile, Browser,\nSynthetics, Synthetics Job Manager) OR our Application Performance Management (APM)\nProducts (Java, .NET, Python, Node.js, Ruby agents).\nCore Expectations\nComplex Problem Solving: Collaborate across teams to assist in solving complex\ntechnical customer problems across our product suite.\nCustomer Advocacy: Support New Relic customers by resolving various installation,\nconfiguration, and data exploration requests while displaying genuine empathy.\nCross-Functional Collaboration: Work closely with our software engineering teams to\nresolve advanced customer issues and act as an advocate to our Product Organization\nby providing feedback on feature requests and bugs.\nContinuous Learning: Advance your skills through additional training and exposure to\nother features, languages, and capabilities of our products.\nFirst-Year Goals\nMaster the Stack: Learn how to collaborate within the team and leverage knowledge\nresources to effectively troubleshoot and solve customer installation, configuration, and\ndata exploration requests.\nDrive Operational Excellence: Partner closely with your direct manager to maintain\nhealthy Support KPIs, including Productivity, Time to Resolution (TTR), SLA adherence,\nand CSAT.\nMust-Have Requirements\nCustomer Delight: A genuine passion for helping customers, even those who are\nhaving a challenging day.\nFront-End Knowledge: Solid understanding of front-end web development and the\nability to confidently navigate JavaScript OR Language Expertise: Strong\ntroubleshooting skills in one or more of the following languages: Java, .NET, PHP, or\nPython.\nAnalytical Mindset: Honed troubleshooting skills with the ability to get creative when\nthe answer isn't obvious.\nCollaboration: Proven experience collaborating across teams or subject areas to solve\ntechnical puzzles.\n\nNice-to-Have Requirements\nA good understanding of Linux-based web hosting and Linux environments (services,\npermissions, and file manipulation).\nKnowledge of programming or supporting customers in Ruby, Node.js, GoLang, or\nsimilar languages.\nExperience working as a Technical Support Engineer within Enterprise or SaaS\ncompanies.\nPrior hands-on experience using New Relic products.\nBasic level of hands-on coding experience.\nCore Behaviors & Values\nBehaviors: Collaboration, communication, growth mindset, customer focus, and active\nknowledge sharing.\nOur Values: Bold, Passionate, Authentic, Connected, Accountable, and Cross-cultural\nawareness.\nPlease note that visa sponsorship is not available for this position.\nFostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us - including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. \nIf you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to .\nWe believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.\nOur hiring process\nIn compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.\nWe will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.\nHeadhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.\nNew Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.\nCandidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. \nReview our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy","description_format":"text","description_chars":5763,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Flexible schedule"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Observability & APM"],"lifecycle":[{"event":"open","at":"2026-10-12T09:02:28Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":31,"reasons":["conf:0","win:early"],"computed_at":"2026-10-12T23:55:32Z"},"pay":null,"html_url":"https://alion.io/job/new-relic-technical-support-engineer-0881","json_url":"https://alion.io/job/new-relic-technical-support-engineer-0881.json","meta":{"generated_at":"2026-10-12T23:55:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":39319,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1708},"rest":"https://alion.io/mcp/rest/get_company?id=1708"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnew-relic-technical-support-engineer-0881"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnew-relic-technical-support-engineer-0881"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnew-relic-technical-support-engineer-0881"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/new-relic-technical-support-engineer-0881\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnew-relic-technical-support-engineer-0881"}]}