{"id":3750118,"url":"https://alion.io/job/new-relic-technical-support-engineer","title":"Technical Support Engineer","company":{"id":1708,"name":"New Relic","domain":"newrelic.com","url":"https://alion.io/company/newrelic","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":16,"ghost_share":0.063,"stale_share":0.625,"repost_share":0.063,"time_to_fill_p50_days":34,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"New Relic","optional":false},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"GCP","optional":true}],"status":"closed","first_seen_at":"2026-11-04T14:22:35Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-06T06:38:53Z","board_verified":false,"closed_at":"2026-11-06T06:38:53Z","days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!\nWhat You'll Do\nCollaborate across teams to assist in solving complex technical customer problems across our product suite\nStrong analytical and technical troubleshooting skills\nImpeccable customer service skills and display genuine empathy towards customers.\nWork closely with our software engineering teams to resolve advanced customer issues.\nSupport New Relic customers by resolving various installation, configuration, and data exploration requests.\nBe an advocate for our customers to our Product Organization by providing feedback on feature requests and bugs that improve the customer experience of the New Relic platform.\nAdvance your skills through additional training and exposure to other features and capabilities of our ProductsBonus points if you have\nExperience with other IaaS platforms such as Azure, GCP, etc.\nAWS, GCP, Azure Cloud Certified or CKA certified.\nExperience in Network, System, Database Administration.\nExperience in a DevOps environment, Software Engineering role or Technical Support role.\nExperience with New Relic products\nBeing comfortable analyzing and interpreting system/application logs\n\nPlease note that visa sponsorship is not available for this position.\nQualified applicants may inquire about visa sponsorship (including transfer of a current H-1B visa), but the company does not support or sponsor O-1, F-1, or J-1 visas, or candidates who require commencement of an H-1B \"cap case\" petition for future work authorization. This position is to be filled as soon as possible.\n\n[Please insert your recruiter tag and the work arrangement tag for this job below (e.g., #LI-EW1 #LI-Hybrid). Once updated, remove this block of text before saving the job.]\n#LI-Insert recruiter tag #LI-Insert work arrangement tag\nFostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us - including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. \nIf you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to .\nWe believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.\nOur hiring process\nIn compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.\nWe will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.\nHeadhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.\nNew Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.\nCandidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. \nReview our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy","description_format":"text","description_chars":4794,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Observability & APM"],"lifecycle":[{"event":"open","at":"2026-11-04T14:55:57Z"},{"event":"close","at":"2026-11-06T06:38:53Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/new-relic-technical-support-engineer","json_url":"https://alion.io/job/new-relic-technical-support-engineer.json","meta":{"generated_at":"2026-11-07T10:07:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8703,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1708},"rest":"https://alion.io/mcp/rest/get_company?id=1708"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnew-relic-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnew-relic-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnew-relic-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/new-relic-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnew-relic-technical-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3750118}},{"tool":"search_jobs","arguments":{"company":"newrelic.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3750118},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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