Customer Quality Engineer

Are you motivated by delivering excellence to customers and confident in managing high-impact quality challenges?

Customer Quality Engineer

This is how you make impact as a Customer Quality Engineer

If an unexpected quality issue or customer complaint arises, you ensure it is resolved promptly and in a structured manner — and of course in a way that prevents it from happening again. Are you the results-driven Customer Quality Engineer we’re looking for? We would be delighted to meet you.

This is what we offer

We offer you a challenging position in a dynamic and financially healthy production environment. You will have the opportunity to make a significant contribution to the development and profitability of Neways. This is a full-time role within a highly driven and collaborative work environment, with plenty of room for your own initiatives and personal development.

In addition to a competitive salary, you can expect secondary benefits such as:

• 27 vacation days and 13 ADV days.
• Flexible start and end times.
• Training opportunities, including access to an e-learning platform where you can follow modules of your choice.
• A bicycle plan.

This is what you bring to the team

As a Customer Quality Engineer, you are first and foremost customer-focused and confident in your approach. You ask the right, critical questions to get to the core of an issue. You communicate tactfully with both the internal organisation and the customer, and it is essential that you continue to strengthen the customer relationship from your role. You are naturally persuasive, results-oriented, and proactive in driving improvements. You easily build and maintain connections both internally and externally. You will report directly to the QESH Manager.

We are a dynamic organization and expect you to be self-reliant (able to create structure and align with stakeholders), capable of handling change management, and able to manage client relationships smoothly and pragmatically.

In addition, we ask the following for the Customer Quality Engineer role:

• You hold a HBO diploma in a technical field or have a minimum of 2 years of relevant experience in a similar role, preferably as a Quality Engineer; experience in the automotive, semiconductor, or medical industry is a plus.
• Familiarity with ISO 9001 and/or IATF 16949 requirements, and experience with related methodologies (PPAP/FMEA/8D, etc.).
• Strong command of both Dutch and English.

Your daily responsibilities include

In this role, you certainly won’t be working alone. You will be part of a multidisciplinary Customer Focus Team (CFT) and collaborate closely with colleagues within the CFT as well as with the Quality department.

Your responsibilities include:

• Managing customer complaints.
• Coordinating defect analyses for customer non-conformities (NC).
• Conducting customer audits.
• Providing quality input for Business Reviews with customers (Voice of Customer).
• Supporting QESH-related content during customer contract negotiations.
• Managing customer-focused quality improvement plans.
• Issuing deviation notifications to customers during series production.
• Safeguarding customer quality requirements during the RFQ phase.
• Connecting with members of the Customer Focus Team.
• Building strong customer relationships and acting as the link between the customer and the CFT.