{"id":2580691,"url":"https://alion.io/job/newbridge-alliance-delivery-manager","title":"Delivery Manager","company":{"id":4423579,"name":"Newbridge Alliance Pte","domain":"newbridgealliance.com","url":"https://alion.io/company/newbridgealliance","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ho Chi Minh City, Vietnam"],"countries":["VN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16000,"max_usd":41000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":989},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Waterfall","optional":false}],"status":"live","first_seen_at":"2026-10-15T01:52:06Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-15T13:50:24Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"We're Hiring: Service Delivery Manager (IT / Application Management)\nAre you a seasoned delivery leader with a strong track record in managing complex IT operations, driving operational excellence, and building high-performing teams? We are partnering with a leading global engineering and technology organization to identify a Service Delivery Manager to lead critical delivery functions and scale operational impact.\nKey Responsibilities\nService Delivery Management\nLead and continuously enhance delivery frameworks across solutioning, productivity, and capability development\n\nDrive delivery efficiency models focused on cost optimization, quality, and customer satisfaction\n\nOversee project lifecycle governance, ensuring adherence to timelines, budgets, and quality standards\n\nMonitor key delivery metrics, including schedule, effort variance, risks, and account-level performance\n\nAct as the primary escalation point (PIC) for critical issues and ensure timely resolution\n\nDriving Operational Excellence\nCollaborate with cross-functional stakeholders to ensure smooth execution of BAU and project activities\n\nOwn the project portfolio with accountability for timely delivery, quality, and budget adherence\n\nProactively identify operational risks and implement mitigation strategies\n\nEstablish and refine processes, controls, and dashboards to monitor delivery health\n\nContinuously improve systems and processes to enhance analytical insights and performance tracking\n\nDrive improvements in customer satisfaction (C-SAT) within the delivery organization\n\nManage external vendors, ensuring compliance with standards and high-quality service delivery\n\nResource Management & Talent Development\nLead and optimize resource allocation across multiple projects\n\nBuild and nurture a collaborative, high-performance team culture\n\nDrive talent acquisition, engagement, and retention strategies\n\nImplement robust performance management and career development frameworks\n\nProvide continuous coaching, feedback, and formal evaluations to develop team capabilities\n\nRequirements\nBachelor's degree or equivalent\n\nFluent in English \nMinimum 5 years of experience managing Application Management / IT delivery teams\n\nProven experience in building and scaling teams (recruitment, assessment, culture fit)\n\nStrong understanding of governance processes in large organizations (500+ employees)\n\nSolid exposure to modern technologies: low-code platforms, cloud, microservices, AI\n\nExperience with both Agile and Waterfall methodologies\n\nStrong project and stakeholder management skills\n\nExperience in resource planning, utilization, and vendor management\n\nExcellent communication, presentation, and stakeholder influencing skills\n\nAbility to thrive in complex, fast-paced, and ambiguous environments\n\nPreferred Expertise\nService Delivery & Operational Excellence leadership\n\nVendor & contract management\n\nResource management and talent 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