{"id":2580719,"url":"https://alion.io/job/newbridge-alliance-logistics-fulfillment-manager","title":"Logistics / Fulfillment Manager","company":{"id":4423579,"name":"Newbridge Alliance","domain":"newbridgealliance.com","url":"https://alion.io/company/newbridgealliance","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ho Chi Minh City, Vietnam"],"countries":["VN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":30000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4991},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Looker","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-10-15T01:52:06Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-26T17:57:03Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"POSITION: FULFILLMENT & LOGISTICS MANAGER\nReport to: Head of Supply Chain\nTeam size: 2-3 Executives \n Working Location: Factory Base (HCMC / Neighboring Industrial Zone)\n Working Schedule: Monday - Saturday (8:00 AM - 6:00 PM | 2-hour lunch break)\n Industry Focus: Open to various sectors (High-Growth Manufacturing, Consumer Tech, Industrial/Hardware Products, Retail Distribution)\nPOSITION OVERVIEW\nWe are seeking an operational, result-driven Fulfillment & Logistics Manager to lead our finished goods warehousing, 3PL delivery management, and reverse logistics network. In this role, you will oversee end-to-end product distribution-ensuring seamless First Mile to Last Mile fulfillment-while managing post-sales reverse logistics for maintenance, servicing, and repairs.\nThis role focuses exclusively on inland road freight managed through external 3PL and logistics vendors (no in-house fleet), requiring strong vendor management, SLA negotiation, process optimization, and logistics digitalization capabilities.\nKEY RESPONSIBILITIES\n1. Fulfillment & 3PL Logistics Management\nEnd-to-End Order Execution: Drive overall order fulfillment from confirmation through 3PL dispatch to final customer delivery, maintaining strict standards for delivery speed, accuracy, and product protection.\nVendor & Freight Management: Manage external 3PL partners and road freight transportation vendors. Lead contract negotiations, performance evaluations, SLA compliance, and freight cost optimization.\n3PL Partner Network: Expand and diversify the logistics vendor network to boost regional service coverage, emergency fallback capabilities, and overall operational resilience.\n2. Reverse Logistics & After-Sales Servicing Support\nMaintenance & Repair Logistics: Oversee reverse supply chain operations-arranging collection of customer products for servicing, maintenance, or repair, and managing transit back to the factory or technical service centers.\n Turnaround Time (TAT) Optimization: Continuously improve return-and-redelivery TAT and service quality to maximize customer satisfaction and post-sales service SLAs.\n3. Warehouse & Inventory Control\nFinished Goods Facility: Direct daily warehouse operations for finished goods, including receiving, safe storage, inventory reconciliation, picking/packing, and outbound dispatch.\nStock Accuracy & Layout: Ensure high inventory accuracy through routine cycle counts and stock reconciliation. Optimize warehouse layout, space utilization, and operational safety.\n4. Digitalization & System Optimization\nAutomation Initiatives: Lead digitalization projects to build automated tracking systems for dispatch notes, spare parts, and real-time product/delivery status updates.\nCross-Functional Tech Alignment: Partner with IT, Systems, and Operations teams to refine ERP/WMS/OMS tools, establishing real-time tracking dashboards and operational KPI reporting.\n5. Leadership & Cross-Functional Synergy\nTeam Leadership: Manage, coach, and develop a team of 2-3 Logistics Executives/Specialists. Set team KPIs, shift schedules, and resource planning aligned with business demand.\nStakeholder Collaboration: Work closely with Planning, Production, Procurement, Customer Service, and Finance teams to ensure operational readiness for new product launches and volume expansion.\nKEY PERFORMANCE INDICATORS (KPIs)\nOn-Time In-Full (OTIF) Delivery SLA & Customer CSAT\nServicing & Reverse Logistics Turnaround Time (TAT)\nFreight Cost Per Order / Freight Optimization\nInventory Accuracy Rate (>99%)\nOrder Damage & Claims Rate\nJOB REQUIREMENTS\nEducation: Bachelor's degree in Supply Chain, Logistics, Industrial Engineering, Business Administration, or a related field.\nExperience: Minimum 5 years of experience in Logistics, Fulfillment, or Warehouse Management, including at least 2 years in a Managerial or Team Lead capacity.\n3PL Expertise: Demonstrated track record in managing 3PL partners and inland road freight vendors (experience with outsourced fleet management is essential).\n Process & Digitalization: Hands-on experience leading process improvements, cost optimization, or logistics automation projects (ERP, WMS, OMS, automated tracking systems).\n Reverse Logistics Knowledge: Strong understanding of two-way transport (forward fulfillment + reverse logistics for repairs/servicing/returns).\nWork Ethic & Readiness: Highly adaptable, hands-on, and comfortable working at a factory base on a Monday-Saturday schedule.\n Skills: Excellent negotiation, 3PL SLA management, analytical problem-solving, and team coaching abilities. Proficiency in Microsoft Excel / Google Sheets (BI tools like Power BI/Looker Studio are an advantage).\n Language: Good working command of English (written and spoken) is preferred. Must speak Vietnamese fluently.","description_format":"text","description_chars":4778,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":2,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Vietnamese","level":"Advanced (C1)","optional":false},{"language":"English","level":"All levels","optional":true}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics"],"lifecycle":[{"event":"open","at":"2026-10-15T01:52:06Z"}],"visa":[],"liveness":{"score":53,"band":"ok","label":"Likely open","p_open":1,"p_active":0.528,"p_room":1,"age_days":11,"expected_fill_days":36,"reasons":["conf:2","agency","velocity","win:early"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/newbridge-alliance-logistics-fulfillment-manager","json_url":"https://alion.io/job/newbridge-alliance-logistics-fulfillment-manager.json","meta":{"generated_at":"2026-10-26T22:48:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30915,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4423579},"rest":"https://alion.io/mcp/rest/get_company?id=4423579"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnewbridge-alliance-logistics-fulfillment-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnewbridge-alliance-logistics-fulfillment-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnewbridge-alliance-logistics-fulfillment-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/newbridge-alliance-logistics-fulfillment-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnewbridge-alliance-logistics-fulfillment-manager"}]}