{"id":1322357,"url":"https://alion.io/job/newday-senior-dynamics-365-developer","title":"Senior Dynamics 365 Developer","company":{"id":2791462,"name":"NewDay","domain":"newday.co.uk","url":"https://alion.io/company/newday-co-uk","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Leeds, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":92000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":24},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"Agile","optional":false},{"name":"Azure","optional":false},{"name":"Copilot","optional":false},{"name":"Copilot Studio","optional":false},{"name":"GitHub","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Power Apps","optional":false},{"name":"Power Automate","optional":false},{"name":"Power BI","optional":false},{"name":"C#","optional":true},{"name":"CI/CD","optional":true}],"status":"live","first_seen_at":"2026-09-21T00:00:00Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-09-27T01:55:19Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"At NewDay,we'reon a mission to help people move forward with credit. As we continue to modernise how we serve our customers,we'reinvesting heavily in the platforms, automation and AI capabilities that power exceptional customer experiences.\nWe'relooking for aSenior Dynamics 365 Developer to play a key role in designing,developingand evolving our customer service and contact centre technology landscape. This role sits at the intersection of customer experience,engineeringand AI, helping to deliver next-generation capabilities across Dynamics 365, Power Platform, Copilot Studio and Azure.\nYou'llwork on business-critical solutions that support our customer operations, empowering colleagues with modern tools while creating seamless and intelligent experiences for millions of customers.\nWhat You'll Be Doing\nDynamics 365 & Contact Centre Engineering\nDesign, develop and support Microsoft Dynamics 365 Contact Centre solutions across voice, chat,messagingand digital engagement channels.\n\nDeliver scalable,secureand resilient customer service capabilities using Dynamics 365 Customer Service and Omnichannel technologies.\n\nConfigure and enhance Customer Service Workspace, case management, SLAs, unified routing and omnichannel experiences.\n\nDevelop solutions that improve agent productivity, operationalefficiencyand customer outcomes.\n\nSupport contact centre transformation initiatives through modern cloud-based customer engagement technologies.\n\nPower Platform Development\nDesign and build solutions using Power Apps, Power Automate and Power BI.\n\nCreate scalable low-code and pro-code solutions that integrate seamlessly into NewDay's wider technology ecosystem.\n\nDevelop and maintain Dataverse data models, ensuring security, governance, dataqualityand performance.\n\nImplement automated workflows and business processes that reduce manual effort and improve customer journeys.\n\nDeliver customer-facing and colleague-facing solutions using Power Pages.\n\nAI & Intelligent Automation\nDesign and develop intelligent customer experiences using Microsoft Copilot Studio.\n\nBuild virtual agents, conversational AI solutions and self-service capabilities that improve customer engagement and resolution rates.\n\nDevelop automated workflows thatleverageAI to streamline customer and operational processes.\n\nSupport the governance,monitoringand ongoing optimisation of AI-powered solutions across the platform.\n\nExplore emerging Microsoft AI technologies andidentifyopportunities to create business value.\n\nIntegration & Solution Delivery\nDesign and deliver API-based integrations between Dynamics 365, enterpriseplatformsand third-party services.\n\nCollaborate with integration teams to create scalable,secureand maintainable solutions.\n\nDevelop custom extensions using .NET and React whererequired\n\nWork closely with Product Managers, Business Analysts and Customer Operations teams to translate requirements into robust technical solutions.\n\nEnsure all solutions align with enterprise architecture, securitystandardsand regulatory requirements.\n\nPlatform Support & Continuous Improvement\nProvide ongoing platform support, troubleshooting and root-cause analysis for complex issues.\n\nMonitor platform performance and proactively find opportunities for optimisation and automation.\n\nImprove resilience,scalabilityand operational efficiency across the Dynamics ecosystem.\n\nAct as a technical escalation point for critical platform incidents.\n\nParticipate in an on-call support rota whenrequired.\n\nWhat We're Looking For\nEssential Experience\nSolid experience developing and supporting Microsoft Dynamics 365 Customer Service and Contact Centre solutions.\n\nDemonstrable experience implementing Dynamics 365 Omnichannel capabilities, including voice, chat,messagingand digital customer engagement channels.\n\nExperience developing and deploying Dynamics 365 Contact Centre Chat and Voice solutions.\n\nStrong Power Platform development experience, including Power Apps, Power Automate and Dataverse.\n\nExperience building solutions with Microsoft Copilot Studio and conversational AI technologies.\n\nSolid understanding of Dataverse architecture, securitymodelsand data management practices.\n\nExperience delivering API-based integrations between enterprise applications.\n\nCommercial experience developing applications using .NET andReact.\n\nExperience integrating Microsoft Teams and Azure Communication Services (ACS) with Dynamics 365.\n\nSolid understanding of authentication,authorisationand identity management principles.\n\nExperience with Microsoft Entra ID, including access controls and security policies.\n\nKnowledge of contact centre routing models, agent capacity management, work classification and omnichannel engagement platforms.\n\nExperience working in Agile delivery environments using GitHub,Jiraand DevOps practices.\n\nGood communicationand stakeholder management skills, with the ability to translate technical concepts into business value.\n\nTechnical Expertise\nDynamics 365 Customer Service\n\nDynamics 365 Contact Centre\n\nDynamics 365 Omnichannel\n\nDesirable Experience\nExperience designing and implementing advanced Copilot Studio Agents and generative AI solutions.\n\nExperience with Azure Functions, Logic Apps, ServiceBusand API Management.\n\nExperience delivering Infrastructure as Code and automated CI/CD pipelines.\n\nFamiliarity with Azure Application Insights and Log Analytics.\n\nExperience developing operational reporting and analytics solutions using Power BI.\n\nExperience leading technical design workshops and architecture discussions.\n\nExperience mentoring developers and contributing to engineering communities of practice.\n\nKnowledge of cloud security principles and secure software development practices.\n\nMicrosoft Dynamics 365 and/or Power Platform certifications.\n\nWhy Join NewDay?\nAt NewDay,you'llhave the opportunity to shape the future of customer engagement technology within one of the UK's leading fintech organisations.\nYou'llwork with industry-leading platforms including Microsoft Dynamics 365, Power Platform,Azureand Copilot, helping to create intelligent,personalisedand seamless customer experiences at scale.\nThis is a role for someone who enjoys solving complex problems, embracingnew technologiesand driving meaningful outcomes through engineering excellence.\nIfyou'repassionate about customer experience, AIinnovationand modern Microsoft technologies,we'dlove to hear from you.\nAt NewDay, we value all types of diversity. We’re an equal opportunity employer and believe that our differences create a vibrant, authentic working culture. We want all our colleagues to feel able to bring their whole selves to work. We don’t discriminate on the basis of protected characteristics or identities. We make sure that every job is crafted to be inclusive and that people with disabilities or caring responsibilities can take part in the application and interview process.\nTell us if you need accommodations: We’ll put reasonable adjustments in place to support you.\nWe work with Textio to make our job design and hiring inclusive.\nPermanentSenior Dynamics 365 Developer Job Profile.docx","description_format":"text","description_chars":7116,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services"],"lifecycle":[{"event":"open","at":"2026-09-26T22:41:26Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":48,"reasons":["conf:0","win:early"],"computed_at":"2026-09-27T02:42:55Z"},"pay":null,"html_url":"https://alion.io/job/newday-senior-dynamics-365-developer","json_url":"https://alion.io/job/newday-senior-dynamics-365-developer.json","meta":{"generated_at":"2026-09-27T02:42:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2468,"day_limit":5000,"remaining_today":2532,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}