Senior Technical Writer

Care Lumen | Remote (US Only)

Employment Type: Full-time Employee

Salary Range: $90000 to $110000

About the Role

We are looking for an experienced Senior Technical Writer to help shape the documentation experience for a modern healthcare technology platform. In this role, you will lead the creation and evolution of high-quality product documentation that enables customers, internal teams, and healthcare professionals to successfully adopt and use complex SaaS solutions. Your work will transform technical functionality into clear, accessible, and user-centered content that supports every stage of the product lifecycle.

As a key partner to Product, Engineering, Customer Success, Technical Support, and Enablement teams, you will ensure documentation is delivered alongside new product releases, reflects evolving product capabilities, and meets the highest standards for accuracy, consistency, and usability. You will also contribute to documentation strategy, content governance, and continuous improvement initiatives that enhance the overall customer experience.

This is an exciting opportunity for a documentation professional who enjoys working in a fast-paced SaaS environment, collaborating across disciplines, and creating content that drives product adoption, customer success, and operational excellence within a highly regulated healthcare technology industry.