{"id":716908,"url":"https://alion.io/job/newlab-sr-manager-membership-operations","title":"Sr. Manager, Membership Operations","company":{"id":680238,"name":"New Lab","domain":"newlab.com","url":"https://alion.io/company/newlab","size_band":"51-200","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"HR","role_family":"HR","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New Orleans, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":100000,"max":140000,"currency":"USD","period":"year","gross":null,"usd_annual":140000},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-27T18:54:23Z","employer_posted_date":"2026-08-31","last_verified_at":"2026-09-24T13:51:29Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"Newlab is recruiting a Membership Operations Manager to help operationalize and manage Newlab’s physical presence in New Orleans, beginning with a beta facility (a short-term 12-24 month space) and transitioning to the full-scale, permanent Newlab New Orleans facility.\nThis role blends facilities management, technical infrastructure operations, and community experience. The Membership Operations Manager will ensure that the Newlab New Orleans space, its equipment, vendors, and community, runs seamlessly, while maintaining Newlab’s high standards for functionality, safety, and member experience.\nThis role will be based out of Newlab New Orleans and reports to the Chief Product Officer.\nRESPONSIBILITIES \nFacility & Technical Infrastructure Management\nOversee day-to-day operations of Newlab’s beta space and future permanent facility, ensuring safe, efficient, and reliable functionality of all systems\nLead and manage the teams responsible for maintenance and operation of specialized technical areas, including wet labs, light manufacturing, prototyping, and fabrication spaces\nDevelop and implement location-specific standard operating procedures (SOPs) for equipment usage, safety compliance, and maintenance\nManage team and systems for asset and consumable inventories and track utilization across labs, shops, and pilot areas\nSupport construction and commissioning of the permanent facility, working closely with internal teams, architects, and contractors\nStartup & Community Operations Management\nAct as the primary operational on-the-ground point of contact for Newlab New Orleans member issues, including those that are using lab and build-out infrastructure at the Newlab facilities\nLead and manage the community manager & associates for excellent delivery of Newlab Membership playbook including community programming, account management, and reporting\nExecute systems for member onboarding, orientation, access to facilities, equipment, and resources\nProactively identify and address member needs related to space, infrastructure, and local member experience\nIdentify opportunities for startups proactively to collaborate more broadly with the Global Newlab team, other Newlab locations and other partners and resources across the Newlab network\nSupport and coordinate local implementation of changes to Newlab Membership Playbook and proactively identify & align continuous improvement to Membership Playbook\nCollaborate with global marketing, events, strategy and operations teams to implement strategic events and initiatives in New Orleans\nVendor & Service Provider Coordination\nSelect, onboard, and manage vendors and contractors for cleaning, security, lab servicing, AV/IT support, facilities maintenance, and other building services\nSupport the negotiation of contracts and ensure vendor performance aligns with Newlab standards and budget parameters\nServe as the primary on-site contact for service providers, holding them accountable to Newlab standards \nHealth, Safety & Compliance\nEnsure adherence to local building codes, environmental, health, and safety regulations\nMaintain compliance documentation for lab operations, hazardous materials handling, and waste management\nConduct periodic safety audits and emergency response drills\nATTRIBUTES AND SKILLS\nOperationally minded: Thrives on solving problems and ensuring systems run smoothly\nTechnically fluent: Understands tools, processes, and infrastructure common in labs or pilot-scale industrial facilities\nService-oriented: Dedicated to supporting startup success and maintaining a world-class member experience\nCollaborative: Works cross-functionally with internal and external stakeholders\nAdaptive: Comfortable operating in a fast-evolving environment as the hub scales from beta to permanent space\nEXPERIENCE\n5-8+ years of experience in facilities management, operations, or technical infrastructure management, preferably in a lab, manufacturing, and/or R&D environment\nHands-on understanding of building systems (HVAC, electrical, mechanical) and lab or workshop operations\nStrong vendor and contractor management experience\nExceptional organizational skills, attention to detail, and ability to multitask in a fast-paced environment\nComfort working with startups, entrepreneurs, and technical teams\nExcellent interpersonal and communication skills; able to balance operational rigor with a community-minded approach\nExperienced people manager and team builder \nExperience supporting space openings, build-outs, or construction projects is a strong plus\nOSHA and/or lab safety certification preferred\nCompensation & benefits\n$100,000- $140,000 USD base salary\nPerformance bonus eligibility\nComprehensive benefits package with no waiting period","description_format":"text","description_chars":4738,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Design & Creative","Web Design","UI/UX Design"],"lifecycle":[{"event":"open","at":"2026-09-11T06:14:30Z"}],"liveness":{"score":65,"band":"ok","label":"Likely open","p_open":1,"p_active":0.723,"p_room":0.9,"age_days":27,"expected_fill_days":42,"reasons":["conf:3","win:mid"],"computed_at":"2026-09-24T05:45:00Z"},"pay":{"stated_usd_annual":140000,"is_top_pay":true},"html_url":"https://alion.io/job/newlab-sr-manager-membership-operations","json_url":"https://alion.io/job/newlab-sr-manager-membership-operations.json","meta":{"generated_at":"2026-09-24T18:14:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}