{"id":3736789,"url":"https://alion.io/job/newmark-senior-director-facilities-operations","title":"Senior Director, Facilities Operations","company":{"id":1824102,"name":"Newmark","domain":"nmrk.com","url":"https://alion.io/company/nmrk","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":80,"open_postings":24,"ghost_share":0,"stale_share":0.792,"repost_share":0,"time_to_fill_p50_days":47,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Operations","role_family":"Operations","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GMP","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-03T21:03:09Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-09T17:00:16Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Newmark Group, Inc. (Nasdaq: NMRK), together with its subsidiaries (\"Newmark'), is a world leader in commercial real estate, seamlessly powering every phase of the property life cycle. Newmark's comprehensive suite of services and products is uniquely tailored to each client, from owners to occupiers, investors to founders, and startups to blue-chip companies. Combining the platform's global reach with market intelligence in both established and emerging property markets, Newmark provides superior service to clients across the industry spectrum. For the twelve months ended June 30, 2026, Newmark generated revenues of more than $3.6 billion. As of June 30, 2026, Newmark and its business partners together operated from over 195 offices with more than 10,000 professionals across four continents.\nThe Senior Director, Facilities Operations is responsible for the strategic leadership, operational\nperformance, and overall management of a client account, with direct accountability for facilities\nmanagement, technical oversight, and asset reliability support for the assigned account.\nThis role serves as Newmark's primary liaison to the client's Corporate Real Estate team and key business stakeholders, ensuring that service delivery aligns with the client's business objectives, contractual requirements, and performance expectations. The Director leads the account team and facilities management organization, oversees financial and operational performance, and coordinates additional contracted service lines to deliver an integrated client experience. The Director leads Newmark's workforce and owns its service execution in line with the client's priorities and program direction, providing technical and field recommendations for client-approved improvements.\nSuccess in this role requires a combination of executive-level client relationship management, facilities operations expertise, financial discipline, and team leadership, with a focus on service excellence, continuous improvement, and long-term client satisfaction.\nAccount Leadership and Client Relationships\nServe as the primary account contact for the client's Corporate Real Estate leadership and key business stakeholders.\nPartner with client Facilities, Engineering, EH&S, Quality, and laboratory stakeholders to align service delivery with site operating requirements.\nTranslate client business objectives and direction into Newmark account strategies, operating plans, and measurable service delivery goals.\nLead the overall account team, establishing clear responsibilities, performance expectations, and\naccountability across contracted services.\nEnsure compliance with the Master Service Agreement, scope of work, service-level commitments, and client and Newmark policies.\nLead Quarterly Business Reviews, Annual Strategic Reviews, and regular client performance meetings.\nProactively address client concerns, resolve escalations, and identify opportunities to improve service delivery and strengthen the client relationship.\nSupport contract renewal, scope development, negotiations, and account growth opportunities in partnership with Newmark leadership.\nFacilities Operations and Service Delivery\nExecute Newmark's contracted facilities services in line with the client's priorities, providing operational feedback and recommendations to support ongoing program improvement.\nProvide leadership and direction to Newmark Regional Facilities Managers, site teams, and Newmark managed service providers.\nDeliver preventive and reactive maintenance, inspections, and related services within Newmark's\ncontracted scope, aligned with client-defined priorities and requirements.\nLead Newmark's technical execution and provide feedback on equipment performance, reliability risks, and maintenance effectiveness to inform client-led program improvements.\nCoordinate high-risk work, safe work practices, and planned shutdowns with client stakeholders, aligned with client priorities and the contracted scope.\nEnsure timely completion of work orders within Newmark's contracted scope and accurate maintenance of asset, building, and service data in the computerized maintenance management system (CMMS).\nExecute work in accordance with client-established procedures and standards, recommending\nrefinements based on field experience and implementing client-approved changes.\nCoordinate with landlords, property managers, managing agents, and vendors to address building conditions and fulfill client requirements.\nPartner with project teams, general contractors, landlords, and designated vendors to deliver projects consistent with client requirements, budgets, and schedules.\nFinancial Management and Portfolio Planning\nLead the development and management of annual operating and capital budgets with the client, account finance team, and facilities leadership.\nMonitor account and portfolio financial performance, including expenditures, forecasts, budget\nvariances, and operating initiatives.\nPartner with Newmark Client Accounting to ensure appropriate accounting practices, accurate reporting, and effective financial controls.\nEnsure purchase orders, invoices, and service expenditures are consistent with approved budgets, contractual requirements, and authorization procedures.\nIdentify and implement opportunities for cost savings, cost avoidance, operating efficiencies, and improved portfolio performance.\nSupport long-range real estate and capital planning through requirements gathering, financial analysis, business case development, and execution oversight.\nTeam Leadership and Development\nLead, coach, and develop account and facilities management teams, promoting collaboration,\naccountability, and client-focused service.\nEstablish staffing plans and clearly defined roles to support account requirements and operational continuity.\nSet performance and development goals, conduct performance reviews, and make compensation recommendations for direct reports.\nMonitor team performance, address performance concerns, and support professional development.\nDirectly lead the union workforce, administering the collective bargaining agreement (CBA) in\npartnership with Newmark HR and Labor Relations.\nMaintain effective communication among Newmark teams, client stakeholders, and service providers.\nVendor Management and Procurement\nOversee vendor selection, procurement, service agreement negotiations, and ongoing performance management.\nEnsure vendor contracts and purchasing activities comply with client and Newmark requirements.\nMonitor service provider performance against contractual commitments, quality standards, and\nestablished metrics.\nMaintain appropriate contract documentation, purchasing records, and invoice verification processes.\nResolve vendor performance issues and implement corrective actions as needed.\nRisk, Compliance, and Business Continuity\nOversee compliance with applicable regulatory requirements and client and Newmark environmental, health, and safety policies.\nFollow client life science site procedures, including GMP requirements only where applicable to the contracted scope; the client retains ownership of its regulatory and quality programs.\nEnsure routine facility inspections, compliance tracking, and corrective action plans are completed and documented.\nLead account-level coordination of emergency preparedness and business continuity planning.\nEnsure site teams maintain emergency procedures, conduct required drills, and coordinate with client Risk Management.\nProvide leadership during facility emergencies and service disruptions, including after-hours support as needed.\nPartner with the client on sustainability initiatives and opportunities to improve facility performance.\nPerformance Management and Continuous Improvement\nTrack and report key performance indicators (KPls), service-level measures, and account objectives against client-approved operating standards.\nDeliver regular reporting on service performance, portfolio conditions, financial results, risks, and\nimprovement initiatives.\nUse portfolio data and stakeholder feedback to identify service gaps and implement corrective actions.\nDrive consistent processes across facilities operations and other contracted service lines ,\nrecommending program improvements for client approval.\nDevelop recommendations that improve operational efficiency, control occupancy costs, and enhance the workplace environment.\nTransition and Account Integration\nPartner with Newmark Transition Services and functional leaders to support account onboarding and transitions of client real estate and facilities functions.\nCoordinate operational requirements, staffing readiness, technical readiness, vendor integration, and service delivery processes to support a smooth transition.\nEnsure continuity of operations and alignment with client expectations throughout transition and stabilization.\nWorking Conditions: Normal working conditions with the absence of disagreeable elements\nNote: The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.\nNewmark is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.\n Education and Experience\nBachelor's degree in Business Administration, Facilities Management, Real Estate, Engineering,\nArchitecture, Finance, or a related field, or equivalent relevant experience.\nMinimum of 10 years of progressively responsible experience in facilities management, property\nmanagement, or corporate real estate, including leadership of complex, geographically dispersed\nportfolios.\nDemonstrated experience managing client relationships, leading teams, and overseeing account or portfolio-level service delivery.\nExperience developing and managing operating and capital budgets, vendor contracts, and financial performance.\nExperience overseeing tenant improvements, facility projects, and related project delivery.\nExperience leading technical facilities operations and union workforces, including CBA administration, preferably in life science or other regulated environments.\nExperience with outsourcing, account transitions, and integrated real estate service delivery preferred.\nCertified Facility Manager (CFM) or a related professional designation preferred; advanced degree a plus.\nKnowledge, Skills, and Abilities\nStrong knowledge of facilities operations, maintenance programs, service delivery models, and\nperformance measurement.\nAbility to align operational priorities with client business objectives and long-term real estate strategies.\nStrong financial, analytical, planning, and organizational skills.\nDemonstrated ability to lead cross-functional teams and manage multiple priorities across locations.\nExcellent client relationship, negotiation, presentation, and written and verbal communication skills.\nAbility to identify risks, resolve complex issues, and make timely decisions.\nFamiliarity with real estate contracting, procurement, and vendor management.\nProficiency in Microsoft Outlook, Word, Excel, and PowerPoint, with working knowledge of CMMS\nplatforms and portfolio reporting tools.","description_format":"text","description_chars":11508,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial Real Estate","Real Estate Brokerage","Facilities Management"],"lifecycle":[{"event":"open","at":"2026-11-04T10:04:39Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":5,"expected_fill_days":47,"reasons":["conf:10","stale_co","win:early"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/newmark-senior-director-facilities-operations","json_url":"https://alion.io/job/newmark-senior-director-facilities-operations.json","meta":{"generated_at":"2026-11-10T06:42:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15592,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1824102},"rest":"https://alion.io/mcp/rest/get_company?id=1824102"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnewmark-senior-director-facilities-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnewmark-senior-director-facilities-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnewmark-senior-director-facilities-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/newmark-senior-director-facilities-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnewmark-senior-director-facilities-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3736789}},{"tool":"search_jobs","arguments":{"company":"nmrk.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3736789},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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