Principal Product Manager - AI Observability

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

Your opportunity

Every company shipping AI right now has the same problem: they can't see what their AI is actually doing in production. New Relic is building the answer, AI Observability, and it's one of the company's top strategic initiatives. We're running it like a startup inside the company: small teams, fast iteration, direct executive sponsorship, and a mandate to ship. As the Principal Product Manager and business owner of this initiative, you'll take it from vision through GA, then keep pushing past GA, where most of the real work actually happens, working directly with some of the largest AI deployments in the world.

What you'll do

• Own the AI Observability roadmap and the business outcomes leadership tracks (adoption, retention, expansion), plus the parts of the job that aren't purely product: pricing conversations, exec reporting, and cross-functional escalations.
• Drive multiple engineering and design teams in parallel toward a coherent product vision, without formal authority over them.
• Partner directly with strategic enterprise customers, including their platform and infra teams deciding how to operationalize AI safely, and turn what breaks at their scale into product requirements fast enough to matter.
• Build working prototypes yourself using agentic AI workflows, so ideas get pressure-tested before engineering time is committed to them.
• Represent AI Observability in executive strategy and prioritization decisions, and make the tradeoff calls when priorities conflict.
• Ship to GA, then keep iterating: pricing, packaging, and the next wave of features GA customers ask for once they're live.

This role requires

• 8+ years of product management experience, including ownership of a product area from early vision through GA and post-GA growth.
• Experience operating as a senior individual contributor who drives outcomes across teams without formal management authority.
• Demonstrated experience partnering directly with enterprise customers on production AI or LLM systems: tracing, evaluation, governance, cost, or failure modes at scale.
• Regular, current use of multiple concurrent AI agents in your own work, run asynchronously and backed by a verification process you trust instead of manual line-by-line review.
• Experience representing a product area in executive-level strategy and prioritization discussions.
• We're not asking whether you use AI tools. We're asking how far along you are, and we mean it as a hard line, not a preference. This shows up across the whole job, not just code: specs, prototypes, evaluation, research, even parts of go-to-market. Work that used to take a team weeks should now happen in the background while you're on the next thing, and your backlog should show it.

Bonus points if you have

• Prior experience in observability, APM, security, or developer tools.
• Experience sitting in customer escalations at the VP or CTO level.
• A public track record (writing, talks, open source) of how you personally use agentic AI workflows.
• You've built or shaped the verification and review systems your team trusts to run AI agents at scale, not just operated inside systems someone else built.

Please note that visa sponsorship is not available for this position.

#LI-GK1 #LI-Remote

The pay range below represents a reasonable estimate of the salary for the listed position. This role is eligible for a corporate bonus plan. Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience.

New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, and mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time-off, and other competitive benefits designed to improve the lives of our employees.

Estimated Base Pay Range

$193,000 - $241,000 USD

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us - including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [email protected].

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.

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