{"id":2549235,"url":"https://alion.io/job/newrez-supervisor-commercial-loans","title":"Supervisor Commercial Loans","company":{"id":1803821,"name":"Newrez","domain":"newrez.com","url":"https://alion.io/company/newrez","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":6,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":85000,"max_usd":160000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":5966},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T17:33:48Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-22T02:03:00Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Who We Are\nAt Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.\nEvery day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.\nPrimary Function\nThe Supervisor Commercial Loans is a seasoned collections supervisor with prior management, mortgage, and Commercial experience. This individual will be responsible for the Commercial/Bridge Collections.\nPrincipal Duties\nList of required duties below. Distinguish on-site duties with a *.\nResponsible for maintaining staff.\nProvides guidance, leadership, and mentors personnel to develop and reinforce skills and effectiveness.\nUnderstanding all products, services, procedures, and guidelines and communicate the same to all team members.\nMonitors inbound Commercial call production and performance results involving Loss Mitigation options and resolutions on Commercial/Bridge loans.\nUnderstanding historical data of payment history and notes to determine a resolution for delinquency.\nUnderstanding and reviewing the Client Matrix to know what assistance can be offered.\nReviews commercial list for ACH’s that have not drafted and researching the issues.\nReviews list for upcoming maturity dates and reaches out to portfolio manager to get a plan of action.\nRecognizing what workout plan would benefit the borrower and knowing the process, short sales, modifications, forbearances, extensions, repayment plans, etc.\nReviews documents to determine whether they meet eligibility requirements for assistance.\nReviews the Client Matrix to understand what can and cannot be offered to the borrower to assist with curing the delinquency.\nReviews resumes and completes interviews to fill open positions.\nProper documentation: detailed record of all customer communications, payment plans and future resolutions.\nCommunicates daily with workforce management regarding calls holding, dialer calls left to complete, when to start and stop campaigns, agents break and lunch schedules, etc.\nReviews feedback provided by portfolio managers and/or clients and implementing changes or coaching as needed.\nReviews and follows up on supervisor call backs.\nReviews and completes escalation complaints.\nEnsures representatives stay within defined production expectations (e.g., inbound call loop, etc.).\nCorrects errant activity and when appropriate provides feedback.\nTracks daily results of work efforts to assure required levels of production and efficiency are achieved including ensuring the shared Commercial email boxes and voicemail boxes are handled daily.\nCommunicates daily with portfolio managers and/or clients for situational needs or escalations.\nAble to professionally communicate with portfolio managers, other supervisors, and management team members to support agents and maximize customer satisfaction.\nReviews list that agents have worked to ensure the agent has followed protocol for attempts.\nResolves Human Resources issues, as necessary.\nUpdates commercial connection website with information regarding client updates.\nMonitors employee timecards for discrepancies and corrects as needed.\nAssists audit department by doing random sample audits of account records.\nSupplements the efforts of our Audit Personnel by randomly monitoring some live calls.\nMonitors auto-dialer campaigns and collector's manual calling efforts.\nReviews and submits monthly bonus information.\nIdentifies process issues and suggests improvements and/or changes.\nPerforms related duties as assigned by management.\n*These essential functions are fundamental to the role, and must be performed on-site, as they cannot physically be performed remotely. In addition, the Company has determined that an in-person presence is important to critical components of our work, including oversight, training, collaboration, and productivity. Items not marked (*) as essential on-site may still require partial on-site work to perform the role satisfactorily.\nEducation and Experience Requirements\nHigh school diploma or equivalent, required.\nBachelor’s degree, preferred.\n6+ years’ experience in finance, collections, commercial, customer service, or a related industry.\nPrevious management experience.\nKnowledge, Skill, and Ability Requirements\nThis individual must be flex-able and able to work different hours/shifts if needed.\nMust be a good motivator, self-driven, willing to do what it takes to \"get the job done\".\nManagerial skills including strong organizational, communication, and leadership skills.\nAbility to train and motivate employees. \nAbility to manage data to maximize work efforts and multitask.\nExcellent overall computer skills including Excel, email, and written skills.\nProficiency with technology, computers, software applications and phone systems\nAbility to remain calm and professional during difficult situations.\nWhile this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.\nBy applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.\nAdditional Information:\nWhile this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.\nAll employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.\nWhy Newrez\nWe’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.\nCompany Benefits:\nWe offer benefits, programs, and perks that support you in every aspect of your life.\nMedical, dental, and vision insurance\n\nHealth Savings Account with employer contribution\n\n401(k) Retirement plan with employer match\n\nPaid Maternity Leave/Parental Bonding Leave/Caregiver Leave\n\nAdoption Assistance\n\nTuition & Certification reimbursement\n\nEmployee Mortgage Loan Program\n\nThe Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships\n\nNewrez NOW:\nThrough Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.\n1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)\n\nMatching Gifts Program - dollar-for-dollar up to $1,000\n\nAccess to grants, nonprofit resources, and volunteer opportunities\n\nMore than $6,000,000 donated since 2020\n\n1 in 5 employees participates in at least one Employee Resource Group (ERG)\n\nEqual Employment Opportunity \nWe're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. 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