{"id":1528208,"url":"https://alion.io/job/newtech-technology-south-asia-system-support-engineer","title":"System Support Engineer","company":{"id":3802243,"name":"Newtech Technology (South Asia)","domain":"newtechapac.com","url":"https://alion.io/company/newtech-technology-south-asia","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":3500,"max":5000,"currency":"SGD","period":"month","gross":true,"usd_annual":47004},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"GCP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-30T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-09-30T00:00:00Z","board_verified":false,"closed_at":null,"days_open":28,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":28},"description":"Role Purpose\nWe are seeking a versatile IT professional to fill a hybrid role that combines Deskside Support and System Engineering. The successful candidate will split their time between providing high-touch technical support for our 60-person Singapore office and collaborating with the Group Headquarters to implement and maintain systems and infrastructure. This role requires a unique blend of \"hands-on\" hardware skills and \"high-level\" system administration capabilities.\nKey Responsibilities\nPart 1: Deskside Support & Local Operations (20%)\nUser Support: Act as the primary on-site point of contact for 60 staff members, providing professional technical assistance via email, remote tools, or in-person.\n\nIdentity & Access: Manage the full user lifecycle in Active Directory and Microsoft 365, including MFA configuration and password resets.\n\nHardware & Asset Lifecycle:\nManage the complete asset inventory and conduct regular audits.\n\nPerform hands-on hardware repairs and upgrades (RAM/SSD).\n\nCoordinate procurement and delivery for the Malaysia office and other regional branches.\n\nAV & Executive Support: Maintain all meeting room equipment and provide real-time technical stability for high-priority executive meetings and town halls.\n\nDocumentation: Create and maintain user manuals for local services (Wi-Fi, VPN, Printers).\n\nPart 2: System & Cloud Engineering (80%)\nHQ Collaboration: Act as the local execution arm for the Group HQ Cloud Team, helping deploy and manage systems across the region.\n\nCloud Administration: Assist in the administration of cloud environments (e.g., Azure, AWS, or Google Cloud), including resource monitoring and configuration.\n\nEndpoint & Security Management:\nEnsure all endpoints are compliant with Group Policy and joined to the AD.\n\nDeploy and maintain Anti-Virus/EDR agents and perform regular vulnerability scans.\n\nCoordinate with HQ on security incident response and threat mitigation.\n\nServer & Infrastructure Maintenance:\nPerform regular server updates, patching, and performance tuning.\n\nManage virtual machines (VMs) and cloud storage solutions as directed by HQ.\n\nCompliance Audit: Physically and digitally audit workstations to ensure no unauthorized software/hardware is present.\n\nJob Requirements\nEducation: Diploma in Information Technology, Computer Science, or a related field. Graduates from Singaporean Polytechnics/Institutions are highly preferred.\n\nExperience: Minimum of 3 years of experience. Must have a proven track record in both end-user support and system/server administration.\n\nTechnical Proficiency:\nSupport: Strong knowledge of Windows/Mac OS, Microsoft 365, and hardware troubleshooting.\n\nSystems: Practical experience with Active Directory, Group Policy (GPO), and Virtualization.\n\nCloud: Foundational knowledge of Cloud platforms (Azure/AWS). Relevant certifications (e.g., AZ-900, AZ-104) are a significant advantage.\n\nSecurity: Experience with EDR tools, vulnerability scanning, and endpoint security.\n\nSoft Skills:\nAdaptability: Ability to switch mindsets from \"fixing a printer\" (Deskside) to \"configuring a cloud resource\" (System Engineer).\n\nIndependence: Capable of managing a 60-person office alone while reporting effectively to a remote HQ team.\n\nCommunication: Strong English skills for technical reporting and coordination with HQ\nSkills\nServer Administration, Provides Support, User Support, Lifecycle Management, Technical Assistance, Proven track record of success, Interacting with staff, Active Directory, Asset Life Cycle Management, Information Technology, Technological Proficiency, Computer Science, Identity & Access Management, Education, Office Support, Technical Support","description_format":"text","description_chars":3679,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-30T14:00:00Z"}],"visa":[],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":0.85,"p_active":0.724,"p_room":0.55,"age_days":28,"expected_fill_days":24,"reasons":["seen:28","win:tail"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":47004,"is_top_pay":false},"html_url":"https://alion.io/job/newtech-technology-south-asia-system-support-engineer","json_url":"https://alion.io/job/newtech-technology-south-asia-system-support-engineer.json","meta":{"generated_at":"2026-10-28T20:08:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27898,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3802243},"rest":"https://alion.io/mcp/rest/get_company?id=3802243"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnewtech-technology-south-asia-system-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnewtech-technology-south-asia-system-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnewtech-technology-south-asia-system-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/newtech-technology-south-asia-system-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnewtech-technology-south-asia-system-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1528208}},{"tool":"search_jobs","arguments":{"company":"newtechapac.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1528208},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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