{"id":2000512,"url":"https://alion.io/job/newtone-consulting-l3-application-support-analyst","title":"L3 Application Support Analyst","company":{"id":3802161,"name":"Newtone Consulting","domain":"newtone-consulting.com","url":"https://alion.io/company/newtone-consulting","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":8500,"max":11000,"currency":"SGD","period":"month","gross":true,"usd_annual":103296},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":true},{"name":"Angular","optional":true},{"name":"Bootstrap","optional":true},{"name":"Java","optional":true},{"name":"JavaScript","optional":true},{"name":"Linux","optional":true},{"name":"Oracle","optional":true},{"name":"PKI","optional":true},{"name":"Rest API","optional":true},{"name":"ServiceNow","optional":true},{"name":"SharePoint","optional":true},{"name":"Spring Boot","optional":true},{"name":"SQL","optional":true},{"name":"TypeScript","optional":true},{"name":"Unix","optional":true},{"name":"Waterfall","optional":true}],"status":"live","first_seen_at":"2026-10-07T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-07T00:00:00Z","board_verified":false,"closed_at":null,"days_open":21,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":21},"description":"A global financial institution is seeking a Level 3 Application Support Analyst to support production applications across Front, Middle, and Back Office functions within the Supply Chain Finance domain. This role acts as the technical bridge between Level 2 support and development teams, driving incident resolution, root cause analysis, and problem management in a high-availability banking environment.\nResponsibilities:\nSupport Level 2 teams in identifying root causes of production issues and proposing workaround, interim, or permanent fixes\n\nCollaborate with business analysts, technical support, and development teams to complete RCA and fix proposals\n\nWork with product owners and stakeholders to prioritize problem tickets and scope releases\n\nAnalyze incident/service request patterns to implement permanent solutions and reduce recurrence\n\nIdentify opportunities to automate repetitive manual tasks\n\nMonitor application performance and coordinate with Level 2 teams on optimization efforts\n\nSupport production releases and go-live activities, including user sanity checks, sign-off, and post-go-live monitoring\n\nPerform complex data fixes requiring manual intervention, following formal Change Management processes\n\nEnsure strict adherence to organizational policies and compliance standards\n\nContribute to technical design reviews and support solution design for new business requirements\n\nQualifications/Requirements:\nGraduate degree in IT, Computer Science, or related field\n\nUp to 10 years of total IT experience, with 4-5+ years specifically in IT Support Analyst roles; prior experience as a developer, technical designer, or similar technical role is a plus\n\nStrong functional and business analysis skills, with the ability to bridge business/operations and IT\n\nFunctional experience in Supply Chain, Trade Finance, or Electronic Invoicing applications preferred \n\nFamiliarity with data formats/standards: XML, SWIFT, EDIFACT, ISO20022\n\nExperience with functional solution design for large-scale web applications and microservices, including APIs and REST integrations\n\nUnderstanding of security concepts: SSL/TLS, PKI, certificates, and authentication solutions\n\nHands-on experience with Unix/Linux, job schedulers (Crontab, Autosys, Quartz), and tools such as ServiceNow, SharePoint, and JIRA\n\nHands-on experience with RDBMS (Oracle), SQL/PL-SQL\n\nWorking experience in production support, incident analysis, and RCA documentation\n\nExperience with Java/J2EE, middleware (WebSphere/WebLogic), Spring/Spring Boot, and front-end frameworks (Angular, Bootstrap)\n\nFamiliarity with Agile and Waterfall SDLC environments involving multiple stakeholders\n\nSkills\nIT Infrastructure Operations, Data Formats, Oracle PL/SQL, Team Problem Solving, e-invoicing, Automating Tasks, Computer Science, Certificate Management, Production Support, Microservices Design, Service Request Management, Scheduling Tools, Liaise With Stakeholders, Business Analysis Management, Post-production Support, Change Management Process","description_format":"text","description_chars":3021,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Security","IT Staffing & Staff Augmentation"],"lifecycle":[{"event":"open","at":"2026-10-07T10:28:00Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":0.85,"p_active":0.816,"p_room":0.75,"age_days":21,"expected_fill_days":30,"reasons":["seen:21","velocity","win:late"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":103296,"is_top_pay":true},"html_url":"https://alion.io/job/newtone-consulting-l3-application-support-analyst","json_url":"https://alion.io/job/newtone-consulting-l3-application-support-analyst.json","meta":{"generated_at":"2026-10-28T21:08:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29129,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3802161},"rest":"https://alion.io/mcp/rest/get_company?id=3802161"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnewtone-consulting-l3-application-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnewtone-consulting-l3-application-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnewtone-consulting-l3-application-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/newtone-consulting-l3-application-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnewtone-consulting-l3-application-support-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2000512}},{"tool":"search_jobs","arguments":{"company":"newtone-consulting.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2000512},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}