{"id":4309791,"url":"https://alion.io/job/newvision-software-consultancy-senior-servicenow-itsm-developer","title":"Senior ServiceNow ITSM Developer","company":{"id":4489094,"name":"NewVision Software & Consultancy","domain":"newvision-software.com","url":"https://alion.io/company/newvision-software-and-consultancy","size_band":"501-1000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false}],"status":"live","first_seen_at":"2026-08-26T00:00:00Z","employer_posted_date":"2026-11-14","last_verified_at":"2026-11-14T11:21:27Z","board_verified":true,"closed_at":null,"days_open":80,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":80},"description":"Job Title\nServiceNow ITSM Developer\nRole / Job Summary\nWe are looking for a ServiceNow ITSM Developer with strong, hands-on expertise in designing, building, and supporting IT Service Management solutions. The role requires solid configuration and scripting skills across the ITSM suite, along with the ability to translate business processes into scalable ServiceNow workflows.\nKey Responsibilities\nDesign, develop, and configure ServiceNow ITSM applications, including Incident, Problem, Change, Release, Request, and Knowledge Management.\nGather and analyze business requirements from IT operations and support teams, and translate them into technical design specifications and development tasks.\nBuild and enhance Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, ACLs, Flow Designer flows, and Notifications.\nConfigure and maintain the CMDB, including CI classes, relationships, and discovery/data reconciliation integration points.\nDevelop and maintain Service Catalog items, Record Producers, and Catalog Client Scripts to support request fulfilment.\nDesign and implement SLA definitions, escalation rules, and assignment/routing logic across ITSM processes.\nDevelop integrations with third-party applications such as monitoring tools, event management systems, and enterprise applications using REST APIs, SOAP, IntegrationHub, and MID Server.\nCustomize and enhance the Service Portal and Agent Workspace to improve end-user and agent experience.\nImplement data imports, transform maps, and ITSM-specific data models.\nCollaborate with business analysts, architects, and cross-functional teams to understand design dependencies and ensure smooth solution delivery.\nSupport testing lifecycle activities, including SIT, UAT, defect fixing, production deployment, and post-go-live support.\nPerform platform upgrades, enhancements, troubleshooting, and optimization to improve system performance and reliability.\nMust-Have Skills\n5-8 years of experience in ServiceNow development, with strong expertise in IT Service Management (ITSM).\nStrong experience across the following ServiceNow ITSM modules:Incident Management\nProblem Management\nChange Management\nRelease Management\nRequest Management\nKnowledge Management\nCMDB & Discovery\nService Catalog\n\nStrong proficiency in JavaScript, Glide APIs, GlideRecord, GlideAjax, Script Includes, Business Rules, and Client Scripts.\nHands-on experience with Flow Designer, IntegrationHub, and Service Portal / Agent Workspace configuration.\nGood understanding of ITIL processes and ITSM workflows, including SLA management, escalation, and change/release governance.\nEducation: Undergraduate degree and above.\nGood-to-Have Skills\nExposure to Now Assist or other generative AI capabilities within ITSM workflows.\nExperience with Performance Analytics and reporting on ITSM operational metrics.\nFamiliarity with Event Management, Orchestration, or Service Mapping.\nPrior experience working in a managed services or client-facing delivery environment.\nExperience Required\n5-8 Years\nAny Other Important Notes\nClient-facing role requiring clear communication of technical design choices to both business and technical stakeholders.\nInvolves participation in SIT, UAT, and post-go-live support cycles, which may require flexibility around release windows.\nPreferred certifications: CSA (Certified System Administrator), CAD (Certified Application Developer), CIS-ITSM (Certified Implementation Specialist - 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