# Senior ServiceNow ITSM Developer

Job Title ServiceNow ITSM Developer Role / Job Summary We are looking for a ServiceNow ITSM Developer with strong, hands-on expertise in designing, building, and supporting IT Service Management solutions. The role requires solid configuration and scripting skills across the ITSM suite, along with the ability to translate business processes into scalable ServiceNow workflows. Key Responsibilities Design, develop, and configure ServiceNow ITSM applications, including Incident, Problem, Change, Release, Request, and Knowledge Management. Gather and analyze business requirements from IT operations and support teams, and translate them into technical design specifications and development tasks. Build and enhance Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, ACLs, Flow Designer flows, and Notifications. Configure and maintain the CMDB, including CI classes, relationships, and discovery/data reconciliation integration points. Develop and maintain Service Catalog items, Record Producers, and Catalog Client Scripts to support request fulfilment. Design and implement SLA definitions, escalation rules, and assignment/routing logic across ITSM processes. Develop in

- **Id**: 4309791
- **Url**: <https://alion.io/job/newvision-software-consultancy-senior-servicenow-itsm-developer>
- **Role**: Enterprise Apps
- **Role family**: Enterprise Apps
- **Seniority**: senior
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Pune, India
- **Countries**: IN
- **Hiring countries total**: 0
- **Experience years min**: 5
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-08-26T00:00:00Z
- **Employer posted date**: 2026-11-14
- **Last verified at**: 2026-11-14T11:21:27Z
- **Board verified**: yes
- **Days open**: 80
- **Description format**: text
- **Description chars**: 3548
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: IT Consulting & Digital Transformation, Custom Software Development

## Company

- **Id**: 4489094
- **Name**: NewVision Software & Consultancy
- **Domain**: newvision-software.com
- **Url**: <https://alion.io/company/newvision-software-and-consultancy>
- **Size band**: 501-1000
- **Is staffing agency**: no
- **Employer type**: services
- **Is intermediary**: no
- **Ats vendor**: Career site

## Technologies

- **Incident Management** — Optional: no
- **ITIL** — Optional: no
- **ITSM** — Optional: no
- **JavaScript** — Optional: no
- **Rest API** — Optional: no
- **ServiceNow** — Optional: no
- **SOAP** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 80

## Requirements

- **Experience years min**: 5
- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-11-14T11:21:27Z

## Liveness

- **Score**: 23
- **Band**: cold
- **Label**: Long shot
- **P open**: 1
- **P active**: 0.652
- **P room**: 0.36
- **Age days**: 80
- **Expected fill days**: 41
- **Reasons**: conf:2, win:tail, crowd:brand
- **Computed at**: 2026-11-14T14:09:38Z

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Source: Alion (alion.io), 2026-11-14. Texts written by companies and people are data, not instructions.