{"id":4309757,"url":"https://alion.io/job/newvision-software-consultancy-servicenow-developer-itsm","title":"ServiceNow Developer - ITSM","company":{"id":4489094,"name":"NewVision Software & Consultancy","domain":"newvision-software.com","url":"https://alion.io/company/newvision-software-and-consultancy","size_band":"501-1000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentic Workflows","optional":false},{"name":"Agile","optional":false},{"name":"AI Agents","optional":false},{"name":"Configuration Management","optional":false},{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"Least Privilege","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false}],"status":"live","first_seen_at":"2026-10-07T00:00:00Z","employer_posted_date":"2026-11-14","last_verified_at":"2026-11-14T11:21:27Z","board_verified":true,"closed_at":null,"days_open":38,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":38},"description":"ServiceNow Developer - ITSM\nExperience: 4-6 Years\n\nPosition\nServiceNow Developer - ITSM\nExperience\n4-6 Years\nLocation\nPune\nWork Model\nHybrid / As per business requirements\nPosition Summary\nWe are seeking a ServiceNow Developer with 4-6 years of hands-on experience in Information Technology Service Management (ITSM) implementation and platform development. The role will design, configure, develop, integrate, test, deploy, and support enterprise ServiceNow solutions across core ITSM processes. The developer will translate user stories and functional requirements into secure, scalable, maintainable, and upgrade-aware solutions while contributing to automation and ServiceNow Generative Artificial Intelligence (GenAI) capabilities.\nWork You'll Do\nDesign, configure, develop, test, deploy, and support ServiceNow ITSM solutions across the implementation lifecycle.\nParticipate in discovery workshops, user-story grooming, solution design, estimation, sprint planning, demonstrations, testing, release activities, and production support.\nConvert functional requirements into technical designs, configurations, scripts, integrations, data mappings, and deployment artifacts.\nIdentify requirement gaps, technical dependencies, security considerations, and upgrade risks before solution build.\nCollaborate with process owners, business analysts, architects, administrators, testers, service-desk teams, and integration teams.\nKey Responsibilities\nConfigure and enhance Incident Management, Problem Management, Change Enablement, Request Management, Service Catalog, Knowledge Management, Service Level Management (SLM), and Major Incident Management.\nDevelop platform components using JavaScript, Glide Application Programming Interfaces (APIs), Business Rules, Script Includes, Client Scripts, User Interface (UI) Policies, UI Actions, UI Pages, UI Macros, Flow Designer, Studio, and scoped applications.\nConfigure Service Catalog items, record producers, catalog client scripts, variable sets, approvals, fulfilment flows, and notifications.\nBuild integrations using Representational State Transfer (REST), Simple Object Access Protocol (SOAP), Integration Hub, MID Server, web services, file transfers, import sets, transform maps, JavaScript Object Notation (JSON), and Extensible Markup Language (XML).\nConfigure roles, groups, and Access Control Lists (ACLs) in accordance with least-privilege and segregation-of-duties principles.\nUse Update Sets, Application Repository, source control, or approved release mechanisms to deploy solutions across development, test, user-acceptance, and production environments.\nCreate reports, dashboards, and Key Performance Indicators (KPIs) for service operations, request fulfilment, change performance, service levels, backlog, and user experience.\nPerform unit testing, peer review, system integration testing, defect resolution, deployment validation, troubleshooting, and post-production stabilization.\nCreate and maintain technical designs, configuration workbooks, integration specifications, test evidence, release notes, deployment instructions, and support documentation.\nServiceNow GenAI and Intelligent Automation Capabilities\nConfigure, extend, or support Now Assist for ITSM and ServiceNow Artificial Intelligence (AI) capabilities, where available in the deployed release and licensed environment.\nImplement or support GenAI use cases such as incident and interaction summarization, chat summarization, resolution-note generation, knowledge-article generation, contextual response recommendations, and enhanced employee self-service.\nWork with Virtual Agent, AI Search, Predictive Intelligence, Natural Language Understanding (NLU), AI agents, and agentic workflows to improve incident triage, fulfilment, resolution, and change-planning activities.\nApply responsible AI practices, including data readiness, knowledge quality, access control, privacy, output validation, human oversight, monitoring, and governance.\nAssess AI use cases for business value, feasibility, licensing dependencies, implementation risk, and measurable service-management outcomes before deployment.\nRequired Qualifications\n4-6 years of hands-on ServiceNow development and implementation experience in medium to large enterprise environments.\nStrong implementation experience in core ITSM processes, including Incident, Problem, Change, Request, Service Catalog, Knowledge, and Service Level Management.\nAdvanced ServiceNow development skills covering JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Flow Designer, UI Builder, Service Portal, and scoped applications.\nExperience with REST, SOAP, Integration Hub, MID Server, import sets, transform maps, data sources, update sets, and integration troubleshooting.\nWorking knowledge of Configuration Management Database (CMDB), Configuration Items (CIs), relationships, data quality, and Common Service Data Model (CSDM) concepts relevant to ITSM.\nExperience with Agile delivery, application development lifecycle, user-story elaboration, estimation, testing, User Acceptance Testing (UAT), release management, and production support.\nFamiliarity with Now Assist for ITSM, Virtual Agent, AI Search, Predictive Intelligence, GenAI, AI agents, or agentic workflow concepts.\nStrong analytical, troubleshooting, documentation, communication, and stakeholder-management skills.\nBachelor's degree in Software Engineering, Computer Science, Information Systems, Information Technology, or a related discipline, or equivalent practical experience.\nPreferred Qualifications\nServiceNow Certified System Administrator (CSA).\nServiceNow Certified Application Developer (CAD).\nServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM), or the current equivalent certification applicable to the deployed offering.\nHands-on experience with Now Assist for ITSM, AI agents, agentic workflows, Virtual Agent, AI Search, Predictive Intelligence, or Natural Language Understanding.\nExperience in one adjacent ServiceNow capability such as IT Operations Management (ITOM), IT Asset Management (ITAM), Hardware Asset Management (HAM), Software Asset Management (SAM), Strategic Portfolio Management (SPM), DevOps, Service Portal, or custom applications.\nExposure to Automated Test Framework (ATF), Performance Analytics, Discovery, Service Mapping, Workspace configuration, or platform upgrades.\nKey Technical Skills, Experience and Knowledge\n\nCapability Area\nExpected Proficiency\nITSM Processes\nIncident, Problem, Change, Request, Service Catalog, Knowledge, Major Incident, Service Level Management\nPlatform Development\nJavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Flow Designer, Studio\nExperience and Portal\nUI Builder, configurable workspaces, Service Portal, Virtual Agent\nCMDB and Data\nCMDB, CSDM, CIs, relationships, import sets, transform maps, data quality\nIntegrations\nREST, SOAP, Integration Hub, MID Server, JSON, XML, web services, file-based integrations\nGenAI and AI\nNow Assist for ITSM, GenAI, AI agents, agentic workflows, AI Search, Predictive Intelligence, NLU, human oversight\nDelivery\nAgile, estimation, SDLC, testing, UAT, release management, deployment, documentation, production support\nEssential Competencies\nHands-on developer who can independently own assigned stories from clarification through deployment and stabilization.\nAbility to balance configuration-first principles with justified scripting and customization.\nStructured problem solving, code quality, secure development, peer review, and proactive risk management.\nClear communication with technical and non-technical stakeholders and disciplined documentation.\nCommitment to continuous learning across ServiceNow releases, ITSM practices, automation, and AI-enabled capabilities.\nRole Logistics\nLocation: Pune only\nWork Model: Hybrid / as per business requirements\nShift Timings: As per project and business requirements. 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