{"id":3742035,"url":"https://alion.io/job/newxel-technical-support-engineer-nxj-221","title":"Technical Support Engineer (NXJ-221)","company":{"id":679539,"name":"Newxel","domain":"newxel.com","url":"https://alion.io/company/newxel-2","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["PL","RO"],"hiring_countries_total":2,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"PostgreSQL","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-04T09:42:19Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-09T03:16:38Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"The Role\nWe are looking for a Technical Support Engineer to provide technical support to international customers. You will investigate and troubleshoot technical issues, manage customer support cases from initial investigation through resolution, and communicate directly with customers throughout the process.\nWhat You’ll Be Doing\nOwn and manage customer support cases from initial investigation through resolution, keeping customers updated, managing expectations, and ensuring timely follow-up.\n\nInvestigate and troubleshoot complex technical issues, analyze system behaviour and diagnostic information, reproduce reported issues where possible, and identify potential root causes.\n\nAssess the severity and business impact of technical issues.\n\nCollaborate with internal teams, including Customer Success, Engineering, QA, System, and DevOps, to investigate, escalate, and resolve customer issues.\n\nMaintain accurate case documentation, including investigation findings, troubleshooting steps, technical details, and resolution information.\n\nManage and prioritize multiple support cases based on technical severity and business impact.\n\nWhat We Expect\nMust have\n2+ years of experience in a technical support role, preferably in a customer-facing environment.\n\nExperience working with Windows and Linux environments, including file system navigation and basic system operations.\n\nExperience working with SQL and SQL-based databases.\n\nExperience analyzing application and system logs as part of technical troubleshooting and issue investigation.\n\nExperience working with Jira.\n\nExperience supporting systems deployed in both on-premises and cloud environments.\n\nAbility to investigate and troubleshoot complex technical issues independently, including identifying potential root causes.\n\nExperience communicating directly with customers and collaborating with technical and non-technical teams.\n\nFluent written and spoken English.\n\nWill be a plus\nExperience working with PostgreSQL.\n\nFamiliarity with Kubernetes, Cloudera, Impala, and the Elastic Stack.\n\nAdditional 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