{"id":1703634,"url":"https://alion.io/job/nexcess-reliability-operations-specialist","title":"Reliability Operations Specialist","company":{"id":2155317,"name":"Nexcess","domain":"nexcess.com","url":"https://alion.io/company/nexcess-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US","IN","GB","BG"],"hiring_countries_total":4,"salary":{"min":85000,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Commander.js","optional":false},{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"ITIL","optional":true},{"name":"JavaScript","optional":true},{"name":"Linux","optional":true},{"name":"Node JS","optional":true}],"status":"live","first_seen_at":"2026-06-09T16:50:43Z","employer_posted_date":"2026-06-09","last_verified_at":"2026-10-12T10:41:13Z","board_verified":true,"closed_at":null,"days_open":124,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":124},"description":"About Nexcess\nNexcess provides specialty cloud solutions for organizations where performance and compliance have to coexist. We serve businesses worldwide, from agencies scaling client sites to enterprises running mission-critical operations. We've built our reputation on deep technical expertise and genuine partnership with every client we work with. Behind every environment we manage is a team of people who take the craft seriously and keep showing up when it matters.\n- Incident, Problem & Change Management, Reporting & Insights -\nAbout the rol e\nWe're looking for a Reliability Operations Specialist to help drive operational excellence across incident management, service reliability, observability, and continuous improvement initiatives. This role serves as a central coordinator and subject matter expert for reliability practices, helping teams improve service stability, reduce operational risk, and strengthen operational readiness across the organization.\nThe Reliability Operations Specialist partners closely with engineering, infrastructure, security, and operations teams to facilitate incident response, oversee post-incident reviews, track corrective actions, and provide visibility into the health and reliability of our platforms. This role does not have direct people management responsibilities but plays a critical role in influencing reliability outcomes through collaboration, process ownership, and data-driven decision making.\nLocation: Remote\nEmployment type: Permanent, Full-time\nPay Range: $85,000 - $100,000 Annually, The final compensation offered will be determined based on factors including location, experience, skills, qualifications, and market conditions.\nWhat you'll do\nIncident Management & Operational Excellence\nParticipate in major incident response activities and serve as an Incident Commander when assigned.\nFacilitate incident coordination, escalation, stakeholder communications, and status reporting during service-impacting events.\nSupport ongoing improvement of incident management processes, procedures, and operational readiness.\nDrive initiatives focused on reducing Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR).\nMaintain and apply the Criticality Matrix to tier services, infrastructure, and customer MRR impact. \nMortem Management & Corrective Actions\nCoordinate and facilitate post-mortem reviews following significant incidents.\nEnsure post-mortems are completed accurately, consistently, and within established timelines.\nSynthesize findings across incidents to identify trends, recurring issues, and systemic risks.\nMaintain accountability for corrective action tracking and closure.\nPromote a blameless culture of learning and continuous improvement and proactive/reactive problem management.\nReliability Strategy & Observability\nPartner with engineering teams to define and maintain Service Level Indicators (SLIs) and Service Level Objectives (SLOs) across our product lines and services.\nSupport development and evolution of platform observability strategies, including monitoring, alerting, dashboards, and telemetry standards.\nAnalyze reliability metrics and operational trends to identify improvement opportunities.\nRecommend and track initiatives that improve platform stability, resiliency, and service performance\nPartner with DevOps to design JSM workflows for Incident, Problem, and Change processes while eliminating manual meetings through automation.\nChange Management & Governance\nEstablish change policy, lifecycle rules, risk assessments, CAB oversight, and approvals across standard, normal, and emergency changes.\nTrack and govern Change Failure Rates and change-related incidents to protect environment stability.\nService Transition & ITAM / Configuration Governance\nEmbed across Product Line pods to manage service acceptance, operational readiness, support models, and lifecycle status (supported/unsupported/EOL).\nMaintain asset governance, CMDB accuracy, Configuration Items (CIs), and service relationship mapping in JSM\nReporting & Stakeholder Communication\nDevelop reliability reporting for engineering leadership and executive stakeholders.\nMaintain incident communication standards and stakeholder notification protocols.\nProvide regular reporting on reliability trends, corrective actions, incident performance, and service health.\nTranslate technical reliability metrics into actionable business insights.\nWhat you bring\n3+ years of experience in Product Operations, Platform Operations, Technical Customer Support, Incident Coordination, Site Operations, IT Service Management (ITSM), or a related operational role.\nExperience participating in or coordinating major incident response activities.\nKnowledge of incident management, root cause analysis, problem management, and post-mortem methodologies.\nExperience working with monitoring, alerting, observability, or operational reporting tools.\nStrong analytical and organizational skills with exceptional attention to detail.\nExcellent written and verbal communication skills.\nAbility to work effectively across multiple teams and influence outcomes without direct authority.\nStrong problem-solving skills and the ability to remain calm and organized during high-pressure situations\nHands-on proficiency with Jira Service Management (JSM) workflows, automation, and data quality governance.\nPreferred Qualifications\nExperience working with Service Level Objectives (SLOs), Service Level Indicators (SLIs), and reliability metrics.\nFamiliarity with Linux systems, cloud infrastructure, networking concepts, hosting platforms, or distributed systems.\nKnowledge of ITIL, operational excellence frameworks, or Site Reliability Engineering (SRE) principles.\nExperience supporting high-availability SaaS, hosting, cloud, or infrastructure environments.\nExperience creating executive-level operational reports, dashboards, and presentations.\nExperience using observability and incident management platforms.\nWhat We Offer\nComprehensive benefits package\nTraditional and Roth 401(k) with company matching\nA collaborative, team-oriented culture\nConsistent and predictable work hours\nEngaging, varied work that keeps each day different\nOpportunities to contribute ideas and influence how work gets done\nDisclaimer:\nThis job description is only a summary of the typical functions of the position. It is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, or duties. Additional duties and tasks may be assigned as part of the job function. Nexcess reserves the right to modify, interpret, or apply this job description in a way that best supports the organizational needs. The job description in no way creates or implies an employment contract. The employment contract remains “at will”.\nEqual Employment Opportunity Policy:\nNexcess is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.","description_format":"text","description_chars":7114,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"India","iso":"IN","kind":"country"},{"name":"United Kingdom","iso":"GB","kind":"country"},{"name":"Bulgaria","iso":"BG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-02T14:07:22Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.496,"p_room":0.28,"age_days":124,"expected_fill_days":26,"reasons":["conf:2","velocity","win:tail","crowd:"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":100000,"is_top_pay":true},"html_url":"https://alion.io/job/nexcess-reliability-operations-specialist","json_url":"https://alion.io/job/nexcess-reliability-operations-specialist.json","meta":{"generated_at":"2026-10-12T13:05:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20405,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2155317},"rest":"https://alion.io/mcp/rest/get_company?id=2155317"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnexcess-reliability-operations-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnexcess-reliability-operations-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnexcess-reliability-operations-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nexcess-reliability-operations-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnexcess-reliability-operations-specialist"}]}